Mobile Security - Scan Fails

billums
billums
in Other bitdefender products and services

I have Bitdefender Mobile Security Premium on my android phone. When I run the malware scanner it fails at the last step with the error message "Scan failed. Check your internet connection." My internet connection is good as other apps and the browser connect fine.


I wonder if anyone can suggest a solution?


Many Thanks


Bmms

Comments

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Welcome to our forums.


    Can you please provide me the phone model?


    Are you connected via Wi-Fi or 3G?


    Do you have a modified Android or the standard on provided by the manufacturer?


    Thank you. Happy Holidays!

  • Ledif
    Ledif
    I have Bitdefender Mobile Security Premium on my android phone. When I run the malware scanner it fails at the last step with the error message "Scan failed. Check your internet connection." My internet connection is good as other apps and the browser connect fine.


    I wonder if anyone can suggest a solution?


    Many Thanks


    Bmms


    You are not the only one, I got the same problem. Complains can be seen on Android Market as well.


    --


    ledif

  • billums
    billums
    Hello :)


    Welcome to our forums.


    Can you please provide me the phone model?


    Are you connected via Wi-Fi or 3G?


    Do you have a modified Android or the standard on provided by the manufacturer?


    Thank you. Happy Holidays!


    The phone is a Samsung Galaxy S2. I have tried on both wi-fi and 3g with the same result. I have had it working previously (on free Bitdefender). Android is standard 2.3.5

  • Ledif
    Ledif

    HTC Wildfire S, Android-version 2.3.5. WIFI or 3G, same ######. No scan when installing new apps.


    --


    Regards


    Ledif

  • Chipster
    Chipster
    edited December 2011

    Ditto. I have two Xoom tablets - one Wifi, one Verizon 4g. Both attached to a single Google account.


    The Wifi Xoom completes the scan successfully (after a long time at "querying server").


    The Verizon 4G Xoom stalls during "querying server" - then fails complaining of internet connection. Of course - there's no connection problem. Same result regardless of connection - wifi, 3G, 4G...


    Does multiple devices on one Google account come into play - as my BD logon is my Google logon? Does the Bitdefender server verify some device ID - and only completes for the device it "expects"?

  • rootkit
    rootkit ✭✭✭

    Hello Chipster


    Which version of Android do you have on that Xoom tablet?


    Thank you. Take care.

  • Chipster
    Chipster
    Hello Chipster


    Which version of Android do you have on that Xoom tablet?


    Thank you. Take care.


    Hello Christian,


    My Wifi Xoom - which succeeds with scan - is version 3.2.1 (update HTK75D)


    My 4G Xoom - which fails scan - is version 3.2.4 (update HLK75F)


    Each is rooted with slightly modified framework.


    Thanks

  • Chipster
    Chipster
    edited December 2011
    Hello Christian,


    My Wifi Xoom - which succeeds with scan - is version 3.2.1 (update HTK75D)


    My 4G Xoom - which fails scan - is version 3.2.4 (update HLK75F)


    Each is rooted with slightly modified framework.


    Thanks


    A snip from my BDLog file:


    {"report":{"message":" crash in UpdateMalwareListUI - MalwareActivity: org.json.JSONException: Value null at 0 of type org.json.JSONObject$1 cannot be converted to JSONObject","method":"a","stacktrace":"dalvik.system.VMStack.getThreadStackTrace(Native Method)\njava.lang.Thread.getStackTrace(Thread.java:738)\ncom.bitdefender.security.bg.a(BDLog.java:244)\ncom.bitdefender.security.bg.a(BDLog.java:355)\ncom.bitdefender.security.dv.a(BDUtils.java:431)\ncom.bitdefender.security.MalwareActivity.a(MalwareActivity.java:40)\ncom.bitdefender.security.ee.run(MalwareActivity.java:109)\njava.lang.Thread.run(Thread.java:1020)\n","type":"ERROR","date":"12\/29\/2011, 14:26:21","file":"MalwareActivity.java","thread":"Thread Update Malware List"}},

  • billums
    billums
    The phone is a Samsung Galaxy S2. I have tried on both wi-fi and 3g with the same result. I have had it working previously (on free Bitdefender). Android is standard 2.3.5


    Very good - how is the original issue coming along?

  • Chipster
    Chipster
    Hello Christian,


    My Wifi Xoom - which succeeds with scan - is version 3.2.1 (update HTK75D)


    My 4G Xoom - which fails scan - is version 3.2.4 (update HLK75F)


    Each is rooted with slightly modified framework.


    Thanks


    Fixed with today's update. Thanks!

  • Ledif
    Ledif
    HTC Wildfire S, Android-version 2.3.5. WIFI or 3G, same ######. No scan when installing new apps.


    Updated, back in business, tnx.


    --


    Regards


    Ledif

  • billums
    billums
    Very good - how is the original issue coming along?


    Fixed with Market update today


    Many thanks

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Thank you for your feedback guys.


    Since the initial situation was fixed, I declare this topic closed.


    Happy Holidays!

This discussion has been closed.

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