Bdts 2012 Settings Won't Save Settings Are Not Saved, antivirus settings

I regularly get into the trouble described in the first post of the topic. Besides, "Scan inside archives" also sets to unchecked(I regard this function as important). A reinstall fixes the issue, but temporarily.

BitDefender staff,

Relevant information:

-Product: BitDefender Total Security 2012

-OS: Windows 7 Ultimate 64-bit SP 1

-Other Programs: Ad-Aware/Super Anti-Spyware

Issue:

I just recently purchased BDTS 2012 about a week ago. Every since my day of purchase, my settings do not save. I've even tried a repair of the product with no luck. Here's an example of my typical procedure and the problem:

1. I open the control panel and click "Settings"

2. I tweak my settings to my preference

a. Examples of settings that WON'T save:

i. General --> Anonymous usage reports (ALWAYS turns back ON)

ii. Firewall --> IDS (turns back OFF)

iii. Privacy Control --> I have all the settings off for the toolbar but it STILL appears in FireFox 8.0

iv. Antivirus --> Active virus control (turns back OFF)

v. General --> Automatic game mode (It's ON, but I STILL receive pop-ups [e.g., blocked port scan alerts] in games forcing them to minimize)

b. Examples of settings that WILL save:

i. Antispam --> Cloud --> Deactivate for the submit spam/legit samples (stays OFF)

3. After tweaking settings, I hit the "Home" button then "X" to close/minimize to system tray (not taskbar)

Then, I can IMMEDIATELY turn around and and open the control panel again (doing NOTHING but just closing/reopening) and all the settings I've changed will be back to their default. Now, I see no option to "Save settings," so I'm assuming I'm doing it correctly, and clicking the minimize button only minimizes it to the taskbar, which I do not want. This has been extremely frustrating, and if I cannot solve this problem I will be asking for a refund on my three-year license.

Please advise. Thank you in advance for your assistance.

-JRH

Hi

Running multiple security solutions on the same PC may affect their proper functionality as they compete for access to the same system resources. Even if they are turned off, there are some active processes running in the background.

We recommend you to uninstall other security solutions in order for Bitdefender to work properly.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

Thank you for your prompt reply, Cristi. I will get to this later tonight once I am home and PM the necessary information to you.

Best,

-JRH

Ahem, anyone from BD care to respond?

This in my opinion is an extremely serious flaw leaving BD open to legal action should an individual get infected becasue the software has decided to "downgrade" it's settings without user intervention so why would it seem no one is taking this seriously?

Hello guys

We need to investigate the current cases. I need some logs from your machines. The current situation can be caused by some corrupt XML files.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

Hi JRH

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

Chris, I have PM'd you the necessary information. Please let me know if you have any questions or need anything else. I eagerly await a response.

-JRH

Hello

When I try to access the link provided via PM this is the message displayed by MediaFire.

This file is currently set to private.

When a file is set to private by its owner only the owner of the file can access it. If you are the owner of the file please log into your account to access this file.

Please resend that file or unlock the one provided.

Thank you.

Hi

Since the subject is common, these topics have been merged.

I am still waiting for those logs.

Thank you.

Hello

I have received those files, our Developers are analyzing them. I will get back to you with a solution.

Until then, please use the Repair option and let me know if this solves the issue:

http://forum.bitdefender.com/index.php?showtopic=31145

Thank you.

Hello

I fully agree a customer's post from a topic concerning the same problem who mentioned, I am citing "Hi.the antivirus settings changed when auto scan find a infected file.reproduce this 3 times!!". According to me, these settings change not only when auto scan finds an infected file, but whenever it scans and is active at all! I notice that at an indeterminate time the so called auto scan module starts a continuous scan which leads to On access scanning configuration change very soon after(or immediately after) its start. I haven't made very careful observations about this moments, but I left with the impression that the both are strongly dependent on each other.

I still have a couple settings that are bugged. The latest update fixed the "Send anonymous usage" option, but there are a couple left:

Antivirus: "Submit quarantined files for further analysis" resets back to On after reboot

Privacy Control: "Show Bitdefender Toolbar" is shown as Off, but I can still see the toolbar when browsing the web. I have to turn it On and then Off again for it to disappear. Happens every reboot.

I'm using Windows 7 and Bitdefender version 15.0.35.1486

Another problem, slightly unrelated. Every day I get about 11 new events in the Events log, under SafeBox, each saying "SafeBox Auto Sync enabled" and then "SafeBox Auto Sync disabled" over and over 11 times.

Some other user settings that reset to Enabled, like the toolbar, are supposed to be fixed in the January update.

Let's hope your settings issue are part of the same problem and that they can solve it once for all in one fix.

I have recently upgraded from Bitdefender Total Security 2011 to Bitdefender Total Security 2012 and suffering from the same problem. I would like to know if there is a solution or any more updates on this topic please.

To be honest, I am getting quite tired of this problem and the other glitches that BTS 2012 have. I mean if you guys can't fix it then I think I will just get a refund and look some where else.

Thanks

szk

Do like me break the cd in half and throw in the garbage, count as a loss and move on. These people don't know what they're doing. It's in the middle of January, "Hello" They're definetely not AWAKE!!

Hello everyone

We are doing our best to solve this as fast as possible.

@ szk

Have you use the uninstall tool or did you install Bitdefender 2012 over 2011?

Thank you.

Hello.Is there coming a fix for the Problem with Antivirus Settings Changing.The Antivirus Settings changed into custom if Autoscan finished a Scan.Tested this over a few weeks.Also a finished Scan is sometimes not displayed in History.

Hi tossporn

That's great news.

Could you please recreate the Support tool log and send me a PM with it? I need to compare it with the old one to see what is now changed.

http://forum.bitdefender.com/index.php?showtopic=29927

Thank you very much.

Some other user settings that reset to Enabled, like the toolbar, are supposed to be fixed in the January update.

Let's hope your settings issue are part of the same problem and that they can solve it once for all in one fix.

So, any news on this January update?

Christian,

After the January update, I STILL have these problems:

- "automatic laptop mode" turns itself off,

- "more log information" turns itself off,

- "submit quarantined files for further analysis" turns itself on,

- quarantine: "delete content older than ... day(s)" turns itself into 30.

What's the solution for all of that?

Hello

We are working hardly to solve those issue too.

They should be fixed in the next product update that I think it will be delivered at the end of this month.

Thank you for your time.

Hello

Yes, I have an update for you.

A product update was released. Your build should be 15.0.37.1560(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?showtopic=28172

Let me know if the situation is solved. Have a nice day.

Hi

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

Hello

This build will be ported to all localizations.

Until now, the update was released for the US, DE, FR, ES, RO markets and will be soon for NL.

Thank you for your patience. Have a great week.

Would like to ask if there is a NL or RO version coming out soon?

Hello

A product update was released. Your build should be 15.0.38.1604(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?showtopic=28172

http://forum.bitdefender.com/index.php?sho...st&p=139660

I declare this topic closed.

Have a great weekend!