Total Security 2012 Fails To Run

table1
table1
edited January 2012 in General

Hello


Hope someone can help me.


Since downloading and installing Total Security 2012.


The screen below is as far as I have got to a working product.


I have used the un-install ****** before re-installing.


This includes rebooting in between:


What does vsserve.eve not available mean?


Thanks for any help in advance

post-86167-1325610745_thumb.jpg

Comments

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.

  • table1
    table1
    edited January 2012
    Hi :)


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.


    Hi Christian


    Sent you the log as requested.


    Had to generate it in Safe mode. As the system just hung with a blank screen with Bitdefender trying to load as it logged on.


    I've now been able to login to the system. But bitdefender has closed itself and there is no icon in the tray.


    Look forward to some feedback


    Thanks


    Lionel

  • rootkit
    rootkit ✭✭✭

    Hi Lionel


    Please note that your PM had attached only the screenshot that you have posted in this topic, no logs and no archives.


    Please resend it.


    Thank you.

  • table1
    table1
    Hi Lionel


    Please note that your PM had attached only the screenshot that you have posted in this topic, no logs and no archives.


    Please resend it.


    Thank you.


    Hi Christian


    Thank you for the feedback.


    I sent a screenshot and the log file as separate items. I trust it will turn up and assist you in diagnosing this fault for others.


    However, a full refund has been made to my account.


    I appreciate your assistance.


    However, I needed a working product from the box.


    kind regards


    Lionel

  • rootkit
    rootkit ✭✭✭

    Welcome back Lionel


    I can assure you that you only sent me the screenshot without any logs. I keep all the PM in my inbox in case I need to search additional information.


    We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services.


    Thank you for taking the time and please do not hesitate to contact us if you need further details from us.


    Take care.

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