Getting Refund

grn
grn
in General

I have requested a refund through Customer Support (via an online e-mail). I did not get a confirmation e-mail or any form of ticket number. Should I re-submit the request or must I just write off the purchase and view this as a learning experience?

Comments

  • rootkit
    rootkit ✭✭✭

    Hello


    Welcome to our forums.


    Please provide the ticket ID so I can search it in the system.


    Thank you.

  • grn
    grn
    Hello


    Welcome to our forums.


    Please provide the ticket ID so I can search it in the system.


    Thank you.


    Christian,


    As I said in my post I received no confimration e-mail through the refund request nor did I get a Ticket ID when I submitted the request.

  • grn
    grn
    Christian,


    As I said in my post I received no confimration e-mail through the refund request nor did I get a Ticket ID when I submitted the request.


    I've just re-submitted the refund request through the Customer Support online form. I was thanked for submitting a ticket but no Ticket ID was given with the request. As yet, I have had no confirmation via e-mail.

  • rootkit
    rootkit ✭✭✭
    edited January 2012

    Hello


    I've searched in the system using the email address that you used to register on the forums. I have found your request, the ticket ID is 201201091001951.


    I will forward your request to my colleague George and you will be contacted soon.


    Thank you.

  • grn
    grn
    edited January 2012
    Hello


    I've searched in the system using the email address that you used to register on the forums. I have found your request, the ticket ID is 201201091001951.


    I will forward your request to my colleague George and you will be contacted soon.


    Thank you.


    Many thanks.

  • rootkit
    rootkit ✭✭✭

    Welcome back


    Thank you for your posts and your time.


    Please let us know if you have any other questions.


    Take care.

  • George R.
    George R.

    Hello grn,


    As stated in the confirmation email, I have refunded your Bitdefender purchase.


    Have a nice day!


    George

All Time Leaders

Categories

Defenders of the month