[resolved]cannot Get Bdts 2012 To Install

Hi and welcome to our forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

Ticket ID:201111061001487

I have tried to generate the log file but it hangs at the end while its generating the log file. I let it sit there for over an hour and I have to cancel.

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I still cant install BDTS 2012. Tech support was going to connect to my computer to diagnose the install issue. I replied to support 2 times with 2 different availability times and i haven't heard back from support since. This has been going on for almost 2 months now! should I jut give up? " />

Hi Michael

We are sorry for delaying our answer.

My colleague Carmen has rescheduled the remote session. Please reply via email to that ticket ID.

Thank you very much for understanding.

Happy Holidays!

I already replied and I am waiting confirmation for 12/29.

Welcome back Michael

Thank you for your feedback.

Take care.

After 3 1/2 hours with tech support connected to my computer, they were still unable to get BDTS 2012 installed on my machine . They took some logs and I am currently waiting for tech support to get back to me.

Hi Michael

I've talked to my colleague that made the remote session. It seems that you have some restriction made on the system. He said that even Microsoft Visual C++ Redistributable 2010 could not be installed because the installer returned an error message related to group policy.

I want to try something else: please create a new account in Windows. Name it Michael 2 or pick another name. Please make sure that this is administrator and has full rights over the system and files.

You can try now to uninstall Bitdefender 2011 and install Bitdefender 2012.

You have the installation steps here:

http://forum.bitdefender.com/index.php?act...f=241&id=44

Thank you for your time and we are sorry for the inconvenience.

p.s.: the collected logs have thousands of lines, we will need some time to analyze them. You will receive an email when the analysis is over.

Take care.

I enabled the admin account and logged in to the administrator account. I think that is probably as good if not better then creating another user account, correct? I still received the same error. I don't know why tech couldn't get the Microsoft Visual C++ Redistributable 2010 installed but I was able to with no problem. I do see in the event viewer while installing BDTS 2012 there is a problem with installing Microsoft Visual C++ Redistributable 2010 during the BDTS install. Why would it need to install that if it is already installed?

Welcome back

Thank you for your feedback.

I will get back to you when I have the results. Thank you for understanding.

Take care.

I will be patiently waiting...

Welcome back

Your patience will be rewarded at the of the investigation.

Thank you.

I have replied to the email about scheduling a remote session on Monday 1/9 at 10:00 AM EST. I will be ready for the session at that time.

Welcome back Michael.

Yes, I know about the remote session. Your case is special and the remote session will be done by one of the Senior engineers and someone from the testing team.

Thank you very much for your collaboration. Your time will be rewarded.

Take care.

I have been waiting since 10:00, it is now 10:35. Please see if you can find out what the delay is.