Event Id 7026 And Bdselfpr / Trufos!

cftech
cftech
in General

I have two entirely different computers (one on Win7 and the other on WinVista) who have had similar, but also different behavior such as:

- Internet connectivity problems. Connects and disconnects every so often.

- Web pages won't load and allow downloads ... such as downloads at Microsoft

- WinLive Messenger won't connect any longer

- Computer freezes ... sometimes non-stop for days on end

- Black screen w/ white cursor only -- will not boot completely

In both computers, the only significant event log errors (in both Application & System logs) include the following:

The following boot-start or system-start driver(s) failed to load:

bdselfpr

trufos

Event ID: 7026

I've noticed this happening to a handful of others on this forum. I have approx. 25 clients who are using BDIS 2011 & 2012 on multiple computers each. Should I be concerned? I need assistance asap on how to manage this issue. Thus far, I am having to uninstall BDIS to remedy the solution. However I don't find this solution a good one or a long-term one unless I take all of my clients to a different IS solution.

Your assistance is greatly appreciated.

Brian

Comments

  • rootkit
    rootkit ✭✭✭

    Hi Brian :)


    Welcome to the forums.


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.

  • cftech
    cftech

    Christian,

    I sent the PM for 1 of 2 PCs with the problems. As soon as I can access the 2 of 2 PC, I'll provide that info as well.

    Thanks much -- look forward to hearing from you.

  • rootkit
    rootkit ✭✭✭

    Hi


    In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.


    Please follow the steps below and send us the result:


    a ) Go to this page


    http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.


    b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;


    c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;


    d ) Click on the Disk icon right under File and chose any location folder on your computer;


    e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    We will analyze the information you sent and then reply with a possible solution in the shortest time.


    Have a nice day.

  • cftech
    cftech

    Christian -- that is what I've done. Thanks.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    That was the Support Tool, the Autorun tool is different.


    Please follow the steps and send me the file via PM.


    Take care.

All Time Leaders

Categories

Defenders of the month