[resolved] Unable To Register License Key For Bd Av 2012

koushiknandan
koushiknandan
in General

Hi,


I bought BD Antivirus Plus 2012 recently. The package shows to be manufactured in India from registered partner "R.S.COMPUTER ENTERPRISES PVT LTD".


They are providing 21-digit license key with the package. I tried entering the license key while installing but to no avail, as the installer doesn't take more than 20 characters. I also tried adding the key using the online portal (I have several other licenses), but that doesn't work too. Can someone help?


I couldn't find anywhere else to post this. If this violates any rule of this forum, please send me a mail after deleting this.


Thanks,


Koushik

Comments

  • George R.
    George R.

    Hello Koushik,


    Could you please send via P.M. a picture/copy of the receipt and license key certificate?


    I am looking forward to hearing from you.


    Regards,


    George

  • koushiknandan
    koushiknandan

    Hi George,


    I have sent you a PM as instructed, with attachments.


    Thanks,


    Koushik

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Welcome back.


    George will get back to you with an answer by Monday.


    Take care.

  • George R.
    George R.

    The case was solved since Friday, just forgot to update the topic :)


    Regards,


    George

  • govind@indiars.com
    govind@indiars.com

    Hello Koushik,


    Can i have the serial No of the BD av user. I am From RS. I will check it from my end also.

  • koushiknandan
    koushiknandan

    Thanks George, for the clarification. I don't understand how 3 PC 1 Year license numbers goes into a box of 1 PC 3 Year.


    Regards,


    Koushik

  • koushiknandan
    koushiknandan

    Hello Govind,


    I have sent the details via a PM.


    Thanks,


    Koushik

  • George R.
    George R.

    I am glad to see that the issue you have contacted us about has been solved. :)


    Have a nice day!

  • koushiknandan
    koushiknandan

    Hi George,


    I'm unable to install the product, instead, receiving invalid license key error. I have tried it in two separate systems, all the license keys one by one.


    Thanks,


    Koushik

  • George R.
    George R.
    edited April 2012

    Hello Koushik,


    Did you try the install kit from the following link:


    http://download.bitdefender.com/windows/in...r_antivirus.exe


    If not, please send me a screenshot of the error message via PM


    Regards,


    George

  • rootkit
    rootkit ✭✭✭
    edited July 2012

    Hello :)


    Please follow the steps from below in order to solve this issue:


    1. Use our uninstall tool in order to uninstall/delete any previous BitDefender related files:


    http://www.bitdefender.com/uninstall


    Access the link and when the window with the BitDefender file appears, please choose the "Save to disk" option. Save the tool on the PC, run it(right click and select "Run as administrator" - for Windows Vista/7) and restart the computer when prompted.


    3. Download and install the software and then run it to clean your computer's registry:


    http://www.ccleaner.com/download


    http://www.piriform.com/docs/ccleaner/usin...gistry-cleaning


    Once the cleaning is complete it's recommended to restart your computer.


    4. Install BitDefender using the latest installation kit available for download. Please note that you need to download (save) the installation kit prior to running it.


    The BitDefender Antivirus Plus 2012 installation kit can be downloaded from here:


    http://download.bitdefender.com/windows/in...r_antivirus.exe


    For more information on the registration process please read:


    http://www.bitdefender.com/support/How-do-...fender-843.html


    http://www.bitdefender.com/support/How-do-...ersion-844.html


    Should you need further information, please do not hesitate to reply to this message.


    Have a nice day.

  • koushiknandan
    koushiknandan

    Thanks Christian. It got installed this time.


    Regards,


    Koushik

  • koushiknandan
    koushiknandan

    Hi George,


    Christian's post helped me to install the product successfully. Since, you pointed out that there are 3 different product keys (3 PC, 1 Year), I'm wondering how to install all the 3 keys in 1 PC to avail the 3 YR total validity?


    When asked to "Govind (RS) - the vendor from India" from this post list, he asked me to enter the 3 keys one after another. I didn't find such option. When I tried to do that, the keys got replaced each time, and the last key entered is visible with its validity.


    Can you help me in this case?


    Thanks,


    Koushik

  • koushiknandan
    koushiknandan

    Hello Govind,


    As you asked me to enter the 3 keys one after another, I tried to do the same. When I tried to do that, the keys got replaced each time, and the last key entered is visible with its validity.


    Please help.


    Thanks,


    Koushik

  • rootkit
    rootkit ✭✭✭

    Hello Koushik :)


    You will contacted by my colleague George and he will make the changes in your account.


    Take care.

  • George R.
    George R.
    Hello Govind,


    As you asked me to enter the 3 keys one after another, I tried to do the same. When I tried to do that, the keys got replaced each time, and the last key entered is visible with its validity.


    Please help.


    Thanks,


    Koushik


    Hello Koushik,


    Indeed, this is due to the fact that each license key is designed to be used on one PC only.


    Let me know if you have any other questions.


    Regards,


    George

  • koushiknandan
    koushiknandan
    Hello Koushik,


    Indeed, this is due to the fact that each license key is designed to be used on one PC only.


    Let me know if you have any other questions.


    Regards,


    George


    Thanks George for the clarification. I contacted the customer care of that distributor for further information. He tried to do something remotely, but that didn't work. Later, he told me, he would contact tomorrow. No idea, where this is going!


    He's still insisting that a 3 PC 1 Year product can be converted to a 1 PC 3 Year! Got a very bad experience from this distributor, selling a different product by putting something else over the box label. Anyway, BD still rocks. I'm looking to lodge a complaint with the seller.


    Regards,


    Koushik

  • koushiknandan
    koushiknandan

    Thanks George, you really made my day. Thanks a lot to Christian too, for a complete guidance to install/uninstall a BD product. Truly speaking, I didn't expect so much. All my doubts are now cleared and the products are running smoothly. Another reason to instill confidence to my friends for buying BD products.


    Regards,


    Koushik

  • rootkit
    rootkit ✭✭✭

    Hello :)


    You are most welcome.


    I've talked to George and he was able to make those changes.


    Since this case was resolved, I declare this topic closed.


    Take care.

This discussion has been closed.

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