Keep Getting Bsod (bdftdif.sys)

robertom
robertom
in General


Hi,


I've been getting a lot of BSOD recently. After checking the mini dump files, it's showing that bdftdif.sys file is causing the problems. I have Bitdefender Antivirus Plus 2012. Version 7.41674. Here is minidump file I uploaded. Anyway to fix this problem?


http://www.mediafire.com/?887jm6ha80hejkc

Comments

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Welcome to the forums.


    A product update was released. Your build should be 15.0.38.1604(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).


    In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).


    Changelog:


    http://forum.bitdefender.com/index.php?sho...st&p=139660


    Let me know if the situation is solved.


    Have a nice day.

  • robertom
    robertom

    I verified and program has the latest build. My laptop again crash today and after checking the minidump it's showing that bdselfpr.sys caused the crash..


    Here is a copy of minidump file.


    http://www.mediafire.com/?f8wy4gcz8po4acx

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day.

  • robertom
    robertom
    Hi :)


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day.


    I PM you the log file.


    Thanks

  • robertom
    robertom

    Any update on the solution? I keep getting bsod every day now.

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Since we are not allowed to assist you via PM, please note that I've used your email address(the one that you used to register on Bitdefender Forum) and I've created on your behalf this ticket ID:


    201204281006111


    I will send you further instructions via email in about 20 minutes.


    Thank you.

  • Poole9
    Poole9
    edited April 2012

    Hello! I followed your discussion cause I had the same problem and thanks to your advice I solved it successfully. :D

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Welcome to our forums!


    You are most welcome. Let me know if you need something else.


    Take care.

All Time Leaders

Categories

Defenders of the month