Asus Webcam Broken By Bitdefender 2012 Antivirus Install

Stevenb2012
Stevenb2012
in General

After installing Bitdefender 2012 on new asus laptops, the web camera no longer works. Just the green light comes on. After uninstalling Bitdefender 2012, the camera works again. I have tested this on 3 brand new asus laptops.

Comments

  • rootkit
    rootkit ✭✭✭

    Hi :)

    Welcome to the forums.

    Please follow the steps explained in the article below and send me via PM the generated log file:

    http://forum.bitdefender.com/index.php?showtopic=29927

    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

    Thank you.

  • blennon
    blennon
    edited April 2012

    Hi :) I have the same problem, have installed on several Asus models, and then the webcam does not work until 2012 is uninstalled current model is A53U

  • blennon
    blennon
    After installing Bitdefender 2012 on new asus laptops, the web camera no longer works. Just the green light comes on. After uninstalling Bitdefender 2012, the camera works again. I have tested this on 3 brand new asus laptops.


    Solved...just exclude the lifeframe.exe process from scanning...and the folder as well and it all works

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Welcome to the forums!


    Interesting discovery, I am glad that the issue was resolved.


    Have a great weekend!

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