Error Minecraft After Install Bitdefender
I recently bought the license of Bitdefender TS 2012. After I installed always get error message in minecraft (Could not create the java virtual machine).
My notebook have 2 video card, if i use the integrated the game runs, but if use the Geforce 540M get this error.
I update the java to 7, update the video card drive, reinstalled the minecraft, and nothing. If remove the Bitdefender the game works again with the 540M; if repair the bitdefender the game works again, but after shutdown the notebook and turn on, the problem come back.
The Bitdefender Game mode does nothing, if I put in the exclusion does nothing too
If use the geforce 540M with other programs that need the java, the same error occurs.
My note spec
Processor - Core i5 2410m
Memory - 8GB DDR3 PC1333
HD - 750GB
Video Card - GeForce GT540M 1GB and Intel HD 3000
Windows 7 Pro x64
Sorry for my bad english
PS: After install the windows have a slow start up
Comments
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Hi
Welcome to the forums.
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.0 -
Hi
Welcome to the forums.
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.
Thanks. I send to you the log0 -
Hi
In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.
Please follow the steps below and send us the result:
a ) Go to this page
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.
b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;
c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;
d ) Click on the Disk icon right under File and chose any location folder on your computer;
e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
We will analyze the information you sent and then reply with a possible solution in the shortest time.
Have a nice day.0 -
Hi
In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.
Please follow the steps below and send us the result:
a ) Go to this page
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.
b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;
c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;
d ) Click on the Disk icon right under File and chose any location folder on your computer;
e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
We will analyze the information you sent and then reply with a possible solution in the shortest time.
Have a nice day.
I sent to you.
Thanks again " />0 -
Hi
For the current situation, let's try something else.
Please follow the steps from below:
1. Use our uninstall tool in order to uninstall/delete any previous BitDefender related files:
http://www.bitdefender.com/uninstall
Access the link and when the window with the BitDefender file appears, please choose the "Save to disk" option. Save the tool on the PC, run it(right click and select "Run as administrator" - for Windows Vista/7) and restart the computer when prompted.
2. Download and install the software and then run it to clean your computer's registry and temporary files:
http://download.piriform.com/ccsetup318.exe
http://www.piriform.com/docs/ccleaner/usin...gistry-cleaning
Once the cleaning is complete it's recommended to restart your computer.
If you have a registry cleaner already installed, you can use that one.
3. Install BitDefender using the latest installation kit available for download. Please note that you need to download (save) the installation kit prior to running it.
The BitDefender Antivirus Plus 2012 installation kit can be downloaded from here:
http://download.bitdefender.com/windows/in...r_antivirus.exe
The BitDefender Internet Security 2012 installation kit can be downloaded from here:
http://download.bitdefender.com/windows/in...r_isecurity.exe
The BitDefender Total Security 2012 installation kit can be downloaded from here:
http://download.bitdefender.com/windows/in...r_tsecurity.exe
The installer should automatically retrieve your license key so you will not need to enter it again during the setup.
For more information on the registration process please read:
http://www.bitdefender.com/support/How-do-...fender-843.html
http://www.bitdefender.com/support/How-do-...ersion-844.html
Should you need further information, please do not hesitate to reply to this message.
Have a nice day.0 -
Hi
For the current situation, let's try something else.
Please follow the steps from below:
1. Use our uninstall tool in order to uninstall/delete any previous BitDefender related files:
http://www.bitdefender.com/uninstall
Access the link and when the window with the BitDefender file appears, please choose the "Save to disk" option. Save the tool on the PC, run it(right click and select "Run as administrator" - for Windows Vista/7) and restart the computer when prompted.
2. Download and install the software and then run it to clean your computer's registry and temporary files:
http://download.piriform.com/ccsetup318.exe
http://www.piriform.com/docs/ccleaner/usin...gistry-cleaning
Once the cleaning is complete it's recommended to restart your computer.
If you have a registry cleaner already installed, you can use that one.
3. Install BitDefender using the latest installation kit available for download. Please note that you need to download (save) the installation kit prior to running it.
The BitDefender Antivirus Plus 2012 installation kit can be downloaded from here:
http://download.bitdefender.com/windows/in...r_antivirus.exe
The BitDefender Internet Security 2012 installation kit can be downloaded from here:
http://download.bitdefender.com/windows/in...r_isecurity.exe
The BitDefender Total Security 2012 installation kit can be downloaded from here:
http://download.bitdefender.com/windows/in...r_tsecurity.exe
The installer should automatically retrieve your license key so you will not need to enter it again during the setup.
For more information on the registration process please read:
http://www.bitdefender.com/support/How-do-...fender-843.html
http://www.bitdefender.com/support/How-do-...ersion-844.html
Should you need further information, please do not hesitate to reply to this message.
Have a nice day.
I did and gave the same problem. And i noticed the difference between start up with and without bitdefender. With bitdefender the start up takes about 1min and without 15seg0 -
Hi
Please right click on BitDefender icon from system tray(the "B" icon) and choose "Show". In the main window, click on "Settings". From the advanced interface, click on Antivirus module and select the Shield tab.
Please disable Active virus control and reboot your PC. Let me know if that application keeps crashing.
Take care.0 -
Hi
Please right click on BitDefender icon from system tray(the "B" icon) and choose "Show". In the main window, click on "Settings". From the advanced interface, click on Antivirus module and select the Shield tab.
Please disable Active virus control and reboot your PC. Let me know if that application keeps crashing.
Take care.
I did this and it worked. What does "Active virus control" do?
PS: The slow start up not changed0 -
Hello
In this case, please turn it on and put it to Permissive and let me know if everything is OK.
Bitdefender Active Virus Control is an innovative proactive detection technology which uses advanced heuristic methods to detect new potential threats in real time.
Active Virus Control continuously monitors the applications running on the computer, looking for malware-like actions. Each of these actions is scored and an overall score is computed for each process. When the overall score for a process reaches a given threshold, the process is considered to be harmful and it is blocked automatically.
Take care.0 -
Hello
In this case, please turn it on and put it to Permissive and let me know if everything is OK.
Bitdefender Active Virus Control is an innovative proactive detection technology which uses advanced heuristic methods to detect new potential threats in real time.
Active Virus Control continuously monitors the applications running on the computer, looking for malware-like actions. Each of these actions is scored and an overall score is computed for each process. When the overall score for a process reaches a given threshold, the process is considered to be harmful and it is blocked automatically.
Take care.
I tested Permissive, Normal and Agressive. All crash the game and apps that use java and dedicated video card at same time (540M)0 -
Hello
Let it on permissive and put the game to exclusions.
http://forum.bitdefender.com/index.php?showtopic=30243
Thank you0 -
Hello
Let it on permissive and put the game to exclusions.
http://forum.bitdefender.com/index.php?showtopic=30243
Thank you
I forgot to mention that it did not work
I put the Active virus control off
Thanks for the attention0 -
Hi
Could you please provide me a download link for it so we can send it to our testing team?
Thank you!0