Cannot Toggle Update Panel

The "Update Now" and "Auto Update" buttons are greyed out and I can no longer manually toggle them. I am logged in as teh Adminsitrator. I have had BD running since December and this just started a few days ago. It says "Last Update: Today" but has no time and the Update Event Log is completely empty. Completely. Of course I am concerned I'm being spoofed and it has not updated at all.

Comments

  • I should also note that I can make no changes in the Settings Update panel either. All are greyed out. That is the only panel doing that.

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Welcome to the forums!


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day.

  • diorgn
    edited May 2012
    The "Update Now" and "Auto Update" buttons are greyed out and I can no longer manually toggle them. I am logged in as teh Adminsitrator. I have had BD running since December and this just started a few days ago. It says "Last Update: Today" but has no time and the Update Event Log is completely empty. Completely. Of course I am concerned I'm being spoofed and it has not updated at all.


    I am having the exact the same problem as he is having. The settings is all greyed out and BitDefender is not updating. :(


    I am using BitDefender Total Security 2012.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Welcome to the forums!


    Please follow the same steps from here and send me the logs.


    http://forum.bitdefender.com/index.php?sho...st&p=143135


    Have a great day!

  • Done. :(

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Welcome back!


    Please follow the steps from here to reinstall the product:


    http://forum.bitdefender.com/index.php?act...f=241&id=44


    The issue should be solved automatically after this.


    Take care.