Can Not Update

jerry14
jerry14
in General

The Bitdefender Internet Security keeps telling me to activate my product to benefit from signature updates after 30 days of configuration.


I forgot my password so I try to recover my password but the password never gets sent to my email. I can't upgrade Bitdefender without configuring my account. Help, thanks.

Comments

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Welcome to the forums!


    Please use this form to recover your password:


    https://myaccount.bitdefender.com/site/MyAc...r_password.html


    Enter the email address and press Submit.


    You should receive a link in about 3-5 minutes. Click on it and set a new password for your account.


    Have a great week!

  • jerry14
    jerry14

    Still can not update Christian. I even still have the receipt on the email I am sending it to know that I am sending it to the right email.

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Please send me via PM your email address, the one that you used to create the Bitdefender Account.


    DO NOT POST IT ON THE FORUMS!


    Thank you!

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