Heeeelllllp

Brezdelnez
Brezdelnez
in General talk

When I instaled new beta Bitdefender total securety after install I got this message:


The procedure entry point Get process image file name W could not be located in the dynamic link library PSAPI.DLL, and Skype get off, and I can't open bitdefender, when I run system restore I get several messages during system restor. After system restore everything is ok. But even when I instal older version as v10 I get this message.

Comments

  • Niels
    Niels ✭

    Hello Brezdelnez


    Use the windows search option and enter as search term PSAPI.DLL. You may only find it in the following folder: X:\Windows\System 32 (change x by the letter of your hard disc). Delete or rename the others. Reboot your pc afterwards. Why are you still using the bèta you can download also a trial version for total security 2008? You can find it here


    Regards


    Niels

  • Brezdelnez
    Brezdelnez
    edited September 2007

    No good I delete DHCPSAPI.dll and stil can't oper Difender (trail). Now I can't instal skype at all.


    THANKS FOR HELP

  • Niels
    Niels ✭

    Hello Brezdelnez


    You have to delete other PSAPI.DLL entries which are not located in the system 32 folder and not DHCPSAPI.dll. Which is a totally different file. You have now removed an important file. Download this file and place in the system 32 subfolder of the windows folder. You have to extract it in the system 32 subfolder.


    Uninstall BitDefender while using this tool. Use microsoft installer cleanup. You can download it here


    Install it an select the reference to skype and press on remove and confirm.


    Regards


    Niels

    /applications/core/interface/file/attachment.php?id=585" data-fileid="585" rel="">dhcpsapi.zip

  • Brezdelnez
    Brezdelnez

    I know dhcpsapi.dll is important file because I couldn't get to the windows <img class=" /> . I had to format C:\ . I don't have any other psapi file on disk except on c:\windows\system32.

  • Niels
    Niels ✭

    Hello Brezdelnez


    If it still fails after a complete re install of windows. Try this go to start,run,type


    regsvr32 "C:\Windows\System32\psapi.dll" press enter. You could also have some corrupt registry entries. So I recommend that you download this program Install it start the program and use the registry cleaner. Reboot your pc afterwards.


    Regards


    Niels

  • Brezdelnez
    Brezdelnez
    edited September 2007

    The god thing is that System restor works....


    No god, nothing above help's....


    skypemo3.jpg


    skype2gt9.jpg

  • Niels
    Niels ✭

    Hello Brezdelnez


    When I take a look the error it's caused by skype. Try to install the latest version of skype and see if works.


    Take a look here


    for your access violation error.


    Regards


    Niels

  • Brezdelnez
    Brezdelnez
    edited September 2007

    I never had problems with Skype. When I instal Difender without Skype I can't open Difender to change something and when I do system restore I get several messages obout: The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL


    Whay I can't open difender after instalation?


    Sory for bad English :unsure:

  • Niels
    Niels ✭
    edited September 2007

    Hello Brezdelnez


    For me there must be some kind of a conflict between skype or another programme and BitDefender. Did you already tried the newest version of skype? So there windows search couldn't find any other PSAPI.DLL ? What search options did you selected? You have to select all files and folders,go to advanced options,check every option and press on search. Post also the locations where you find psapi.dll


    Regards


    Niels

  • bluesprite
    bluesprite

    @Brezdelnez - could you compare the MD5 checksum of the PSAPI.DLL file before and after installing BitDefender? That is, after you do a system restore, and then after you install BitDefender. You can get an MD5 checker here

  • Brezdelnez
    Brezdelnez
    Hello Brezdelnez


    For me there must be some kind of a conflict between skype or another programme and BitDefender. Did you already tried the newest version of skype? So there windows search couldn't find any other PSAPI.DLL ? What search options did you selected? You have to select all files and folders,go to advanced options,check every option and press on search. Post also the locations where you find psapi.dll


    Regards


    Niels


    I uninstal skype and then instal bitdefender......and yes Ichek all advanced option.......

  • Brezdelnez
    Brezdelnez
    edited September 2007

    Clean Windows-MD5-96E48C7EB9089D1DBF6F85CA11B264DF


    After instalation of Bitdefender-MD5-B3D22A483875A61CB2060C7D518EFFC2


    After System restor-MD5-96E48C7EB9089D1DBF6F85CA11B264DF


    Error in the midle of pasting MD5 in notepad(Difender was instaled):


    md5rw9.jpg

  • bluesprite
    bluesprite
    edited September 2007

    Ok, thank you. Now this is interesting - my version of the PSAPI.DLL file is same as yours before the BitDefender installation. Even though I have BD Internet Security 2008 installed. It seems that either BD installed a different version of PSAPI.DLL on your computer, or it patched it, or damaged it for some reason. I would suggest that you try to make a backup copy of the file before you install BD, and then after you install it, replace the altered file with your original version.


    This isn't possible to do in a normal Windows session because the file is in use, so you'll have to try to do it in Safe Mode. I haven't tried that, but if it's in use in Safe Mode too, it'll have to be done in a console session, but try Safe Mode first.


    Here's more info about the file itself:


    http://www.mydigitallife.info/2007/04/16/p...k-library-file/


    P.S. I've attached a copy of the PSAPI.DLL file as well as a file replacement utility which makes it easy to replace system files that are in use. I'd appreciate it if moderators scan the files and confirm they're not infected and that they're safe to use.

    /applications/core/interface/file/attachment.php?id=598" data-fileid="598" rel="">psapi.zip

    /applications/core/interface/file/attachment.php?id=599" data-fileid="599" rel="">Replacer_pre.zip

  • Niels
    Niels ✭

    Hello bluesprite


    I trust you but if you wanted to be 100 % sure that the file isn't infected in some way put in your windows installation cd-rom go to start,run,type cmd press enter and afterwards type sfc /scannow and press enter. That would also my next suggestion.


    Regards


    Niels

  • bluesprite
    bluesprite

    Hi Niels,


    I know that the files are clean but downloading user-attached files from a forum isn't something I would usually recommend. Your suggestion should work too, but indeed it requires the Windows installation CD, which might not be available if the computer came with Windows pre-installed (i.e. OEM version).

  • Niels
    Niels ✭

    Hello bluesprite


    You are right system file checker will only work with an windows cd-rom. What you can try also is by using the expand command to copy a clean psapi.dll file to the system 32 folder.


    Regards


    Niels

  • Brezdelnez
    Brezdelnez
    edited September 2007

    Thanks evryone for help!!!!


    My MD5 after instaling and replacing psapi.dll file-B3D22A483875A61CB2060C7D518EFFC2


    Stil can't open Bitdefender and Skype is shuting off.

  • Brezdelnez
    Brezdelnez

    YEEEEEEYEYEYEYEYEYYEYE :P:wacko: it's alive.........it's alive.........After several replacment of psapi file.


    THANKS evryone for patience and help.


    THANKS :wub:

  • Brezdelnez
    Brezdelnez
    edited September 2007

    Now I hawe another problem


    my internet connection is off but I repaired with Niels sugestion:


    Go to the firewall section,traffic,reset profile,choose trusted network or direct connection let autodetect zones enabled press on ok.


    Regards


    Niels


    But now I can't update Bitdefender I't says could no't connect to the update server chek your internet connection.


    THANKS again.


    I fiks it:


    Hello Ben


    Change the update server to : http://update.bitdefender.com


    That should work.


    upgrade.bitdefender.com and backup servers are used for the earlier versions of BitDefender.


    Regards


    Niels

  • ghostfire
    ghostfire
    edited September 2007

    Brezdelnez please tell me step by step if is possible how do you resolve your problems with psapi.dll.


    Thanks in advance :)

  • Brezdelnez
    Brezdelnez
    edited September 2007
    Brezdelnez please tell me step by step if is possible how do you resolve your problems with psapi.dll.


    Thanks in advance :)


    No problem


    Before instalation copy paste the originale psapi.dll file to the desktop (working system)


    Instal BitDefender, download Replacer_pre.zip in the posts aboe, then create folder (supose to the desktop) then extract Replacer files in the folder, clik the replacer.cmd, then drag original psapi file to the window (*:\Windows\system32\psapi.dll) press enter then drag psapi file that you made copy on the desktop pres enter pres Y restart and ENJOY.

  • ghostfire
    ghostfire
    No problem


    Before instalation copy paste the originale psapi.dll file to the desktop (working system)


    Instal BitDefender, download Replacer_pre.zip in the posts aboe, then create folder (supose to the desktop) then extract Replacer files in the folder, clik the replacer.cmd, then drag original psapi file to the window (*:\Windows\system32\psapi.dll) press enter then drag psapi file that you made copy on the desktop pres enter pres Y restart and ENJOY.


    O thank you ... but I have a problem with this. I've installed Windows last year and I don't have the original file.


    So, thanks BitDefender!!!

  • Brezdelnez
    Brezdelnez
    edited September 2007
    O thank you ... but I have a problem with this. I've installed Windows last year and I don't have the original file.


    So, thanks BitDefender!!!


    You must have your psapi file in C:\Windows\system32\psapi.dll your windows wouldn't work if you don't have that file.

  • ghostfire
    ghostfire
    edited September 2007
    You must have your psapi file in C:\Windows\system32\psapi.dll your windows wouldn't work if you don't have that file.


    Of course I have this file C:\Windows\system32\psapi.dll, but I don't have the original file to replace this file.

  • Niels
    Niels ✭

    Hello Brezdelnez


    Good to hear that my suggestions worked.


    Glad that I could help you.


    Regards


    Niels


    Hello Eduard STOICA


    Download the psapi.dll file which you can download from bluesprite's post. That is the original not modified version. Or you can try my suggestion using the windows installation cd-rom.


    Regards


    Niels

  • Brezdelnez
    Brezdelnez

    Niels why Bitdefender shuthing my internet connection off?? <img class=" />:(

  • Niels
    Niels ✭

    Hello Brezdelnez


    There is a problem with nvidia motherboards and certain network cards. The issue is reported and will be fixed during a future update.


    Regards


    Niels

  • Brezdelnez
    Brezdelnez
    Hello Brezdelnez


    There is a problem with nvidia motherboards and certain network cards. The issue is reported and will be fixed during a future update.


    Regards


    Niels


    It's connection problem all ready fixed?


    THANKS

  • Niels
    Niels ✭

    Hello Brezdelnez


    You can try this patch


    Best regards


    Niels

  • addy
    addy

    TNX guys not in a million years i would have found <img class=" /> the problem :) i have bitdefender for a while and this error drove me out of my mind, i was minutes away to reinstall windows again :)<img class=" />

  • hexagon
    hexagon
    Ok, thank you. Now this is interesting - my version of the PSAPI.DLL file is same as yours before the BitDefender installation. Even though I have BD Internet Security 2008 installed. It seems that either BD installed a different version of PSAPI.DLL on your computer, or it patched it, or damaged it for some reason. I would suggest that you try to make a backup copy of the file before you install BD, and then after you install it, replace the altered file with your original version.


    This isn't possible to do in a normal Windows session because the file is in use, so you'll have to try to do it in Safe Mode. I haven't tried that, but if it's in use in Safe Mode too, it'll have to be done in a console session, but try Safe Mode first.


    Here's more info about the file itself:


    http://www.mydigitallife.info/2007/04/16/p...k-library-file/


    P.S. I've attached a copy of the PSAPI.DLL file as well as a file replacement utility which makes it easy to replace system files that are in use. I'd appreciate it if moderators scan the files and confirm they're not infected and that they're safe to use.


    Thank you for a solution that worked. I'm sorry but Niels doesn't seem to know what he is talking about basicly. The PSAPI.DLL file is a file you can't touch, not even in safe-mode. The thing that solved it for me was the replace.exe file you attached. I bought BitDefender thinking it was a good anti-virus. I'm going back to the store tomorrow to change it for NOD32..


    Why you ask? Because the ###### program made me, 9 years of experience in MS enviroment, go nuts over these popups. Also, what the **** does my choice of anti-virus have to be messing with my windows files? No thank you.

  • drakan290
    drakan290
    Ok, thank you. Now this is interesting - my version of the PSAPI.DLL file is same as yours before the BitDefender installation. Even though I have BD Internet Security 2008 installed. It seems that either BD installed a different version of PSAPI.DLL on your computer, or it patched it, or damaged it for some reason. I would suggest that you try to make a backup copy of the file before you install BD, and then after you install it, replace the altered file with your original version.


    This isn't possible to do in a normal Windows session because the file is in use, so you'll have to try to do it in Safe Mode. I haven't tried that, but if it's in use in Safe Mode too, it'll have to be done in a console session, but try Safe Mode first.


    Here's more info about the file itself:


    http://www.mydigitallife.info/2007/04/16/p...k-library-file/


    P.S. I've attached a copy of the PSAPI.DLL file as well as a file replacement utility which makes it easy to replace system files that are in use. I'd appreciate it if moderators scan the files and confirm they're not infected and that they're safe to use.


    Thank you, this worked perfectly.


    I won't be buying BitDefender until they get this bug out of their releases...

  • joelerois
    joelerois
    Ok, thank you. Now this is interesting - my version of the PSAPI.DLL file is same as yours before the BitDefender installation. Even though I have BD Internet Security 2008 installed. It seems that either BD installed a different version of PSAPI.DLL on your computer, or it patched it, or damaged it for some reason. I would suggest that you try to make a backup copy of the file before you install BD, and then after you install it, replace the altered file with your original version.


    This isn't possible to do in a normal Windows session because the file is in use, so you'll have to try to do it in Safe Mode. I haven't tried that, but if it's in use in Safe Mode too, it'll have to be done in a console session, but try Safe Mode first.


    Here's more info about the file itself:


    http://www.mydigitallife.info/2007/04/16/p...k-library-file/


    P.S. I've attached a copy of the PSAPI.DLL file as well as a file replacement utility which makes it easy to replace system files that are in use. I'd appreciate it if moderators scan the files and confirm they're not infected and that they're safe to use.


    Fantastic solution, BiTDefender ###### avoid this product

  • BLINKER182
    BLINKER182

    pleasssseeee :( could some reupload the file Replacer_pre.zip


    really need it the same error


    thanx in advance

  • mmichaelides
    mmichaelides
    Ok, thank you. Now this is interesting - my version of the PSAPI.DLL file is same as yours before the BitDefender installation. Even though I have BD Internet Security 2008 installed. It seems that either BD installed a different version of PSAPI.DLL on your computer, or it patched it, or damaged it for some reason. I would suggest that you try to make a backup copy of the file before you install BD, and then after you install it, replace the altered file with your original version.


    This isn't possible to do in a normal Windows session because the file is in use, so you'll have to try to do it in Safe Mode. I haven't tried that, but if it's in use in Safe Mode too, it'll have to be done in a console session, but try Safe Mode first.


    Here's more info about the file itself:


    http://www.mydigitallife.info/2007/04/16/p...k-library-file/


    P.S. I've attached a copy of the PSAPI.DLL file as well as a file replacement utility which makes it easy to replace system files that are in use. I'd appreciate it if moderators scan the files and confirm they're not infected and that they're safe to use.


    Had the same problem but the files here fixed all that ...


    Thank you

  • PTG
    PTG

    Got the same problem too but fixed by your all posts. Thanks so much

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