Bitdefender Security Service Terminated
Hello. The problem began yesterday. I was constantly receiving alerts that Bitdefender IS 2012 services were not responding. Also the program icon turned to grey. After a few restarts, the alerts stopped.
Today, I'm receiving messages (1 message per 30 minutes) that Bitdefender Antivirus and Firewall are deactivated. Then, a message from Bitdefender Security Service that it encountered a problem and it had to be terminated. No grey icon, no issues to fix.
Fault Signature
szAppName: vsserv.exe
szAppVer: 15.0.38.1596
szModName: unknown
szModVer: 0.0.0.0
offset: 1f06470c
OS: Windows XP SP3 fully updated
Looking forward to your help
Comments
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Hello. Today program's icon turned to grey (Bitdefender Services not responding...). I've tried a lot of restarts but the problem persists.
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Hi
Welcome to the forums.
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.0 -
Hi Christian,
After an update today, I'm NOT receiving any alerts or messages from bitdefender. Everything is OK now.
However, I ran Bitdefender_Supporttool.exe (I could not of course reproduce the issue). I'll send the generated log by PM the following minutes.
Looking forward to your reply
Thank you very much!0 -
Hello
The logs are clean, I couldn't find any issues.
If you will need assistance in the future, don't hesitate to contact us.
Take care.0 -
Christian thank you very much for your reply!
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Hello
You are most welcome!
In this case, I declare the situation resolved and the topic closed.
Take care.0
