Cannot View Camera From Home That Is Setup At The Office.

jewelr
jewelr
in Firewall

I am trying to view a camera over the internet and the camera will not stream. Do I have to add the ip that I am trying to view somewhere in firewall settings?

Comments

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Have you tried to make these settings in the product?


    http://forum.bitdefender.com/index.php?showtopic=33642


    Thank you!

  • jewelr
    jewelr
    edited June 2012

    I just tried that and still no streaming video from the cameras after a reboot.


    Hello :)


    Have you tried to make these settings in the product?


    http://forum.bitdefender.com/index.php?showtopic=33642


    Thank you!

  • rootkit
    rootkit ✭✭✭

    Hi :)


    First of all, please accept our apologies for the situation created. Please follow the steps below to check if the issue persists.


    1. Open BitDefender -> Settings -> Update -> here check the box next to "Prompt me before downloading updates". When an update is performed, you will see a box from which I kindly ask you to choose ONLY Signatures Update (do not perform product updates, otherwise the solution below will be canceled).


    2. Restart your computer in Safe Mode:


    [How to restart in Safe Mode]


    - Restart the computer (Windows Start button - Turn Off - Restart);


    - Press the "F8" key several times before Microsoft Windows begins to load; you need to press "F8" until you will be displayed a text menu;


    - Select "SAFE MODE" in the text menu and press "Enter".


    - Wait while Windows loads in Safe Mode; this process ends with a confirmation message; click "OK" to acknowledge.


    3. Go to C:\Program Files\BitDefender\BitDefender 2012, find the file called "bdtl.dll" and rename it to "bdtl.dl_".


    4. Restart the computer normally and let me know if the issue persists.


    I am looking forward to hearing from you.

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