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Bitdefender Says Invalid License

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darpan1118
darpan1118
in General

I got 1 year key of bitdefender internet security 2012 on 14 may. Now when I installed it on windows 7(x86) after installing and updating it says invalid key


Please help me :blink:

Comments

  • rootkit
    rootkit ✭✭✭
    Options

    Hello :)


    Welcome to the forums!


    Please send me your key and your email address via PM so I can check them in the system.


    DO NOT POST THEM ON THE FORUMS!


    Take care.

  • rootkit
    rootkit ✭✭✭
    Options

    Hello :)


    Please give us more information about your Bitdefender acquisition in order to trace your order and provide you with the necessary information.


    Have you bought the product online or offline from one of our distributors?


    If purchased online, please give us your:


    1. order ID, name of the online/retail store,


    2. your full name and the e-mail address used when you made the purchase,


    3. the purchased product,


    4. the date of purchase,


    5. country and some other information you might find useful.


    Send me all this information via PM


    DO NOT POST THEM ON THE FORUMS!


    We are looking forward to your reply!

  • garv77777
    garv77777
    Options

    Same problem with me christian.


    I purchased BDIS 2012 through flipkart.com.


    Below are the details -


    1- Order ID = OD20602111148 . Purchased through flipkart.com.


    2- Gaurav Chaudhary, Email used - gaurav_all@live.com


    3- Product - Bitdefender Internet Security 2012.


    4- Order was made on - 2nd june. recieved the product on 5th june.


    5- country - India


    6- S.No. of the box it was packed in - V-12.X/1 , TTKD211455


    I was using Windows 7 (not updated to SP1) when i installed the key for the first time....then i checked the compatablity of the product and it was compatible with Win7(SP1), then I updated my windows to SP1, but even after installing SP1 its showing as invalid key :(


    I have send the KEY to your PM . Please check and help me .

  • garv77777
    garv77777
    Options

    Its working now christian.....:)got help via customer care.

  • rootkit
    rootkit ✭✭✭
    Options

    Hello :)


    I am glad to hear that.


    Let me know if you need anything else.


    Have a great weekend!

  • jb2pal
    jb2pal
    Options

    I also am having the same problem. First I called customer support and they told me that i needed to contact the seller and have them give me a new key. I called the seller and they said that they cannot issue a new key, so I should contact the manufacturer again. I called again, but held for so long that I decided to send an email. I sent an email to support on Saturday night, and have yet to hear back from someone. I have been a MacAfee user for years and have never had this kind of issue happen! Very disappointing first experience.

  • George R.
    George R.
    Options

    Hello jb2pal,


    I received your email and I am answering it right now.


    Regards,


    George

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