Reboot Required After Every Update

Towle
Towle
in Update

I never had to do this with KIS 2012 and now I decided to purchase BD Total Security and every time I am getting a reminder to reboot after every update? WTF?


I shouldn't be required to reboot after a definition update.


This is just ridiculous BD and please fix for me. <img class=" />


post-107126-1342223767_thumb.png

Comments

  • Towle
    Towle

    OH look !! we have another reboot required !!! How many times a day will I need to do this?


    post-107126-1342235200_thumb.png

  • Towle
    Towle

    and another , wow that's three today already !! :huh:

    post-107126-1342251226_thumb.png

  • stagedoor
    stagedoor
    edited July 2012

    Same problem here. Show thread


    Raised a ticket and got a rather unhelpful response:-


    Thank you for your interest in our security solution, Bitdefender.


    It may be necessary to restart the computer when you have completed the


    update. We recommend doing it as soon as possible.


    If you want to delay the restart after each update please follow these steps:


    open the Bitdefender main interface -> click on Settings -> click on Update


    module -> turn on the Delayed Restart option.


    They obviously had not read the 6 - 8 times a day bit of my report and just sent out the usual pro-forma reply!

  • Towle
    Towle
    edited July 2012
    Same problem here. Show thread


    Raised a ticket and got a rather unhelpful response:-


    Thank you for your interest in our security solution, Bitdefender.


    It may be necessary to restart the computer when you have completed the


    update. We recommend doing it as soon as possible.


    If you want to delay the restart after each update please follow these steps:


    open the Bitdefender main interface -> click on Settings -> click on Update


    module -> turn on the Delayed Restart option.


    They obviously had not read the 6 - 8 times a day bit of my report and just sent out the usual pro-forma reply!


    Yes but KIS 2012 or any version before that never needed me to reboot my PC after a definition update. Only if the program was updated to a new version. This onerous requirement is ridiculous.


    So if do not attend to my PC in person and go away and leave it on for say 2 weeks, my computer will not be protected as was not able to physically intervene and do a manual reboot.. So I could become infected as result of not having the latest virus definitions. I would like to know what the situation is. I have checked EVENTS in "Update" and it says "Updated Successfully" and no longer says I need to reboot. but I haven't rebooted my computer as I was asleep and just got up but it appears updates every hour..

    post-107126-1342303608_thumb.png

  • rootkit
    rootkit ✭✭✭

    Hello :)


    If you still encounter any issues, please follow the steps from this topic:


    http://forum.bitdefender.com/index.php?sho...st&p=150029


    Take care.

  • Towle
    Towle
    edited July 2012
    Hello :)


    If you still encounter any issues, please follow the steps from this topic:


    http://forum.bitdefender.com/index.php?sho...st&p=150029


    Take care.


    I have already uninstalled with the BD removal tool and reinstalled BD Total Security 2013 since my post above. This is not the solution.

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day.

  • Towle
    Towle

    OK I have sent you a PM with a download link from DropBox

  • rootkit
    rootkit ✭✭✭

    Hello :)


    For some reasons, some files could not be replaced during the product update.


    That's why receive that prompt because the product is trying to replace them and can not perform this due to some restrictions. Do you have several administrator accounts? Do you have limitations on your current account?


    Please try to repair the product by following these instructions:


    http://forum.bitdefender.com/index.php?showtopic=35489


    Have a great week!

  • Towle
    Towle
    Hello :)


    For some reasons, some files could not be replaced during the product update.


    That's why receive that prompt because the product is trying to replace them and can not perform this due to some restrictions. Do you have several administrator accounts? Do you have limitations on your current account?


    Please try to repair the product by following these instructions:


    http://forum.bitdefender.com/index.php?showtopic=35489


    Have a great week!


    No I do not have several administrator accounts , I have no limitations on my current account, UAC is set to OFF.

  • Towle
    Towle
    edited July 2012
    Hello :)


    For some reasons, some files could not be replaced during the product update.


    That's why receive that prompt because the product is trying to replace them and can not perform this due to some restrictions. Do you have several administrator accounts? Do you have limitations on your current account?


    Please try to repair the product by following these instructions:


    http://forum.bitdefender.com/index.php?showtopic=35489


    Have a great week!


    I did the repair as per above and now I do not have BitDefender Total Security 2013 on my system. I has been completely removed... Thanks <img class=" /> :angry:<img class=" /> :angry:


    https://www.sugarsync.com/pf/D8932115_67700784_821520

    post-107126-1343649802_thumb.png

  • rootkit
    rootkit ✭✭✭

    Hello :)


    When pressing that shortcut, you have there 2 options:


    Repair or Remove


    In this link http://forum.bitdefender.com/index.php?showtopic=35489 the word Repair is highlighted.


    Have no worries, we can fix is ASAP!


    Use the uninstall tool from here http://forum.bitdefender.com/index.php?showtopic=35804 to remove all the leftovers.


    Then reinstall the product by following these instructions:


    http://forum.bitdefender.com/index.php?act...f=312&id=53


    Thank you in advance for you patience!

  • Towle
    Towle
    edited July 2012

    Mate I have uninstalled and reinstalled this product. Now the bloody thing doesn't load


    Now I get "Bitdefender services are not responding" I got the desktop gadget first time round and the indicators were all "RED" and said "Failed" when I clicked on it. Now I don't even get the desktop gadget loading and the "B" in the system tray is greyed out see the attached screenshot.. Is there anyway I can get a refund as this program hasn't really met my expectations or the hype surrounding it from day 1 as demonstrated by my posts here on this forum.

    post-107126-1343654598_thumb.png

  • Towle
    Towle
    Mate I have uninstalled and reinstalled this product. Now the bloody thing doesn't load


    Now I get "Bitdefender services are not responding" I got the desktop gadget first time round and the indicators were all "RED" and said "Failed" when I clicked on it. Now I don't even get the desktop gadget loading and the "B" in the system tray is greyed out see the attached screenshot.. Is there anyway I can get a refund as this program hasn't really met my expectations or the hype surrounding it from day 1 as demonstrated by my posts here on this forum.


    Now the gadget "events" is greyed and when I click on it I get the window with "bitdefender services are not responding" sheeesh !!

    post-107126-1343655257_thumb.png

    post-107126-1343655263_thumb.png

  • rootkit
    rootkit ✭✭✭
    edited July 2012

    Hello :)


    Have you restarted the PC after the installation?


    Thank you!

  • Towle
    Towle
    edited July 2012
    Hello :)


    Have you restarted the PC after the installation?


    Thank you!


    I have uninstalled and reinstalled and I have repaired the installation umpteen times I have restarted the PC umpteen times. What else do you want me to do ? Nothing you have suggested works. BD TS 2013 still telling me that I have to reboot my computer after a Virus Definition update. That's a joke as the program hasn't been updated. No other AV does this, just yours. Sad. I would rather just my money back thanks, how do I get that? It appears BD don't want to know about my email seeking a refund so it appears I have wasted my money as I sent a email to sales@bitdefender.com and this is what the result was --- Who is Mandee Harrington? Her name isn't Rumanian , more like British. Mandee Harrington


    Your message


    To: Mandee Harrington


    Subject: Seeking Refund on Purchase


    Sent: Monday, July 30, 2012 4:14:30 PM (UTC+02:00) Athens, Bucharest


    was deleted without being read on Monday, July 30, 2012 8:45:01 PM (UTC+02:00) Athens, Bucharest.

    post-107126-1343677647_thumb.png

  • rootkit
    rootkit ✭✭✭
    edited July 2012

    Hello :)


    Using the email address that you used to register on the forums, I have created this ticket in the system: 201207311007497



    One off my colleagues will contact you regarding your refund request.


    Have a great day!

  • Towle
    Towle
    edited July 2012

    The same message is being received for Safebox, it keeps telling annoying me it needs to restart my system, even though I have turned off auto-synch in my settings.


    It's probably related to same issue but again this is a joke and I want my money refunded.


    How many times do I need to restart my system just to stop these annoying "Alerts" which are really not needed?

    post-107126-1343722267_thumb.png

    post-107126-1343722302_thumb.png

  • Towle
    Towle

    I have NEVER EVER EVER had to restart my PC with KIS versions 2010 -2012 after a normal virus definition update. It just does it in the background without any annoying alert. Why can't BD be the same and just leave me alone and only alert if it finds a virus?

  • George R.
    George R.

    Hello Towley,


    I am sorry for this and I have refunded your Bitdefender purchase, as requested.


    Please let us know whenever we can be of further assistance.


    Regards,


    George

  • Towle
    Towle
    edited July 2012

    I have just found out what has been preventing my laptop from connecting to the internet..I have a home network using a Netgear WNDR3800 router. It was BD TS 2012 , as soon as I removed it , pages started to load... Two weeks and my wife couldn't get onto her FB page. I did numerous tweaks and reboots to fix the problem and nothing worked. I was beginning to tear my hair out. :( A security suite shouldn't be blocking your internet browsing but BS TS 2012 did. This was on default settings. I did not change anything. I have now installed KIS 2012 on the laptop and it is connecting to the internet just fine.

  • rootkit
    rootkit ✭✭✭

    Hi :)


    We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services.


    Thank you for taking the time and please do not hesitate to contact us if you need further details from us.


    Have a great day!

  • columbo
    columbo ✭

    Christian, again, you're a class act, we're fortunate to have you here. :)

  • bxpressiv
    bxpressiv

    Hey Christian, I have used the uninstall tool and reinstalled using the link you provided and BD 2013 still needs to update multiple times a day.


    At the moment I'm halfway through my trial and I was going to get a 3 year 5 license pack but there's two things holding me back


    1- it doesn't update definitions without a reboot


    2- there's no obvious pause function to allow troubleshooting and removing BD 2013 as a cause of a problem


    Are either of these functions going to get fixed?

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Actually, in your case the situation is different: we released a new product update today and since you didn't have the old one installed, practically you received 2 product updates in the same day.


    There are ways to turn off the protection by putting the On Access Scanner and Active Virus Control to off.


    A feature request to pause the protection http://forum.bitdefender.com/index.php?showtopic=36315 was posted already.


    Let me know if you still encounter any issue after the second restart.


    Take care.

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