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Smsvchost.exe Stall Bdprovider.dll Related

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PeteJDS
PeteJDS
edited July 2012 in General

A couple of weeks after installing bitdefender 2013 I started to notice that my windows server 2011 connector would not work.


I checked my event logs (attached) and realized that the net.tcp sharing service which is run by smsvchost.exe stalls with an error stating that the faulting module is bdprovider.dll.


any help please?


I am running Windows 7 x64 with .net framework 4.0


and BD 2013 I tried repairing bitdefender, no change

/applications/core/interface/file/attachment.php?id=9868" data-fileid="9868" rel="">bdprobivder_error.txt

Comments

  • rootkit
    rootkit ✭✭✭
    Options

    Hi :)


    Welcome to the forums.


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day!

  • PeteJDS
    PeteJDS
    Options
    Hi :)


    Welcome to the forums.


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day!


    I downloaded the support tool it gets as far as "Getting Event Logs" and stalls there I've tried twice but the same thing happens

  • rootkit
    rootkit ✭✭✭
    Options

    Hello :)


    Let it run for several minutes, there are several logs to collect.


    Thank you!

  • PeteJDS
    PeteJDS
    edited July 2012
    Options
    Hello :)


    Let it run for several minutes, there are several logs to collect.


    Thank you!


    Thanks for that the 3rd time it worked! I'm preparing the PM for you now.


    *edit*


    I'm uploading it to sharespace i'll give you the link when it has finished uploading, thank you.

  • PeteJDS
    PeteJDS
    Options
    Hello :)


    Let it run for several minutes, there are several logs to collect.


    Thank you!


    Would just like to update on the situation, Windows Home Server 2011 and the net.tcp sharing service are working.


    I simply downgraded to BD 2012 and the problem was solved.

  • rootkit
    rootkit ✭✭✭
    Options

    Hello :)


    I understand. We also released an update for Bitdefender 2013 that includes fixes for the Parental Control module.


    If you want to reinstall Bitdefender 2013, just let me know.


    Have a great weekend!

  • sgtwolfy
    sgtwolfy
    Options

    Hi


    I seem to be suffering a similar issue. I have downloaded a trial version of Total Security 2013 and since installation have seen the Windows Home Server Connector display an error on starting the computer.


    Although the previous commentator "solved" the issue by downgrading to the 2012 version, I was wondering if the issue had been/will be resolved for the 2013 version.


    Thanks

  • rootkit
    rootkit ✭✭✭
    Options

    Hello :)


    A product update was released. Your build should be 16.20.0.1483(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).


    In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).


    Changelog:


    http://forum.bitdefender.com/index.php?sho...mp;#entry157184


    http://forum.bitdefender.com/index.php?showtopic=35499


    Let me know if the situation is solved.


    Have a nice day.

  • sgtwolfy
    sgtwolfy
    Options

    Hi


    Checked product version and it says:


    Bitdefender Total Security 2013


    Build 16.20.0.1483


    Event log shows:


    <System>


    <Provider Name="Application Error" />


    <EventID Qualifiers="0">1000</EventID>


    <Level>2</Level>


    <Task>100</Task>


    <Keywords>0x80000000000000</Keywords>


    <TimeCreated SystemTime="2012-09-12T23:05:45.000000000Z" />


    <EventRecordID>9675</EventRecordID>


    <Channel>Application</Channel>


    <Computer>MYLAPTOP</Computer>


    <Security />


    </System>


    <EventData>


    <Data>SMSvcHost.exe</Data>


    <Data>4.0.30319.1</Data>


    <Data>4ba1f4ec</Data>


    <Data>BdProvider.dll</Data>


    <Data>16.20.0.1461</Data>


    <Data>503f2aab</Data>


    <Data>c0000005</Data>


    <Data>0000000000010d4f</Data>


    <Data>19bc</Data>


    <Data>01cd913b231ce8e5</Data>


    <Data>C:\windows\Microsoft.NET\Framework64\v4.0.30319\SMSvcHost.exe</Data>


    <Data>C:\Program Files\Bitdefender\Bitdefender 2013\BdProvider.dll</Data>


    <Data>61b71b39-fd2e-11e1-b7eb-c0f8daf9384f</Data>


    </EventData>


    </Event>


    Is this a different issue to the original poster?


    Thanks

  • sgtwolfy
    sgtwolfy
    Options

    Hi


    Just reinstalled the trial version of Bit Defender Total Security 2013 and no issue with Windows Home server 2011 connector software.


    Bitdefender Total Security 2013 reporting as 16.16.0.1348


    Will see how it goes.


    Thanks

  • Richard.
    Richard.
    Options

    Hello.


    We are experiencing the same situation at our office with SBS 2011 Essentials. The version number provided here is the same and yet, we have this ongoing issue for weeks. The only (temporal) solution is manually disabling the Bitdefender Parental Control Service and restart the machines, which, besides being very inconvenient, many of these machines are domain-joined and cannot bypass disabling the service.


    We urgently need to correct this issue as soon as possible. Thank you.

  • rootkit
    rootkit ✭✭✭
    Options

    Hello :)


    A product update was released. Your build should be 16.23.0.1637(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).


    In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).


    Changelog:


    http://forum.bitdefender.com/index.php?sho...st&p=162888


    http://forum.bitdefender.com/index.php?showtopic=35499


    Let me know if the situation is solved.


    Have a nice day.

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