[resolved In 16.2x] Update Has Disappeared

Firecapt
Firecapt ✭✭✭
edited August 2012 in Update

Workaround:


http://forum.bitdefender.com/index.php?sho...st&p=151974


Both the Update settings module and the Update events have completely disappeared from BD.


I now have only the following modules in settings mode:


Antivirus


Antispam


Firewall


Privacy


Tuneup


In Events mode I have only the same 5 modules as above.


What gives?? :mellow:

«13

Comments

  • jeanluc69s
    jeanluc69s ✭✭✭
    Both the Update settings module and the Update events have completely disappeared from BD.


    I now have only the following modules in settings mode:


    Antivirus


    Antispam


    Firewall


    Privacy


    Tuneup


    In Events mode I have only the same 5 modules as above.


    What gives?? :mellow:


    i have the same issue i can't reach update module, i tried to repair bd but it's still the same.


    please help with that.

  • jeanluc69s
    jeanluc69s ✭✭✭
    i have the same issue i can't reach update module, i tried to repair bd but it's still the same.


    please help with that.


    what happened to p2p update that disappeared to, is that the problem?


    please help with those issues.


    Thanks.

  • rootkit
    rootkit ✭✭✭
    edited August 2012

    Hello everyone :)


    Regarding the options related to the Update module, you have an answer over here:


    http://forum.bitdefender.com/index.php?sho...st&p=151918


    Now, if you are missing some elements from the main interface, please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day!

  • AstroMax
    AstroMax

    Thanks Christian, but as you may see from the posts, it seems to be a general problem of new update: everybody seems to experience the same problem with different machines.

  • rootkit
    rootkit ✭✭✭
    edited August 2012

    Hello :)


    Actually is not general, we are currently analyzing the logs received.


    I have attached a screenshot from my test machine with the latest build installed and the current situation is not reproducing.


    I will provide you an answer soon. For those that still encounter this issue, please send me the logs via PM. You have all the details in my last post.


    post-9374-1343993589_thumb.png


    Have a great weekend!

  • AstroMax
    AstroMax

    PM sent.


    If this can help, when I open Conrol Panel, the little bar at the bottom (see attach) has the right size, then CP freezes for a while and the little bar shrinks as shown


    post-107140-1343998223_thumb.jpg

  • rootkit
    rootkit ✭✭✭
    edited August 2012

    Hello :)


    I have a workaround for the current situation.


    Download this file on your Desktop.


    http://www.mediafire.com/?267d7qs98635ck7


    DO NOT RUN IT!


    Reboot in Safe Mode.


    [How to restart in SAFE MODE]


    - Restart the computer;


    - Press the "F8" key several times before Microsoft Windows begins to load; you need to press "F8" until you will be displayed a text menu;


    - Select "SAFE MODE"


    Double click on the saved file and import it in the registry. Please click Yes/Allow when prompted.


    Reboot in Normal Mode and let me know if the situation is resolved.


    Have a great weekend!

  • AstroMax
    AstroMax

    IT WORKS!


    Thanks a lot, you're great.


    PS In my case the file is saved as ResetPanesl.Reg.txt so I had to change extension.

  • Firecapt
    Firecapt ✭✭✭

    Worked for me too!!


    Christian comes through again :D

  • laotseh
    laotseh

    Dear Christian,


    I have applied your solution. for the 1st time I opned my BD Total security all modules have been shown, when I closed the app and opened it again, they all gone again and had the same issue. appreciate your help. ^_^


    Thanks,

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Did you tried to reboot the PC?


    Thank you!

  • Master1
    Master1
    Hello :)


    Did you tried to reboot the PC?


    Thank you!


    Hi I have the same problem exactly, and downloaded and installed the .reg file in safe mode , and rebooted many times , but I still have that problem .


    But when I ran .reg file in safe mode and restarted into the normal for a moment like 5 sec. the modules were back but they went again after (about) 5 sec.


    Help Please, Bit defender total security 2013 3pc, all of them have this problem.


    thank U!

  • rootkit
    rootkit ✭✭✭
    edited August 2012

    Hello :)


    In the current case, I don't think your have permissions on some registry keys.


    Reboot again in Safe Mode and type regedit in the Search box from Start. When you see Windows Registry editor in the search list or regedit.exe, right click on it and choose Run as Administrator.


    In Registry editor, locate the following key:


    HKEY_CURRENT_USER\Software\Bitdefender\Bitdefender Total Security 2013


    Right click on it and set permissions for the current user that you have in Windows like in this example:


    http://www.mydigitallife.info/grant-read-w...ror-in-regedit/


    After this, delete the key. Be careful and delete the right registry key.


    Reboot in Normal Mode and everything should be OK.


    Have a great day!

  • NastyNate
    NastyNate

    I have this problem aswell but I ran the registry key also and It didn't work. But I'm also having this problem in Events and Settings aswell and nothing doesnt seem to work.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Check the post from here if the reg file is not working:


    http://forum.bitdefender.com/index.php?sho...st&p=152110


    Thank you!

  • Math_Matei
    Math_Matei ✭✭✭✭
    edited August 2012

    Safest solution:


    reinstall Bitdefender , and will fix the problem.


    Today, I had the same problem!


    I advice that I wrote, I was told by a technical support engineer


    To me it worked!


    Good luck!

    Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

  • NastyNate
    NastyNate

    Christian it worked at first but then I had a bluescreen and its back messed up.

  • Master1
    Master1
    Safest solution:


    reinstall Bitdefender , and will fix the problem.


    Today, I had the same problem!


    I advice that I wrote, I was told by a technical support engineer


    To me it worked!


    Good luck!


    Hi,


    Please Update your reinstalled product and reboot your computer ,See does the problem still solved or it backs again after update?


    Thanks

  • NastyNate
    NastyNate

    I just reinstalled Bitdefender and it worked perfect.

  • Master1
    Master1
    Hello :)


    In the current case, I don't think your have permissions on some registry keys.


    Reboot again in Safe Mode and type regedit in the Search box from Start. When you see Windows Registry editor in the search list or regedit.exe, right click on it and choose Run as Administrator.


    In Registry editor, locate the following key:


    Right click on it and set permissions for the current user that you have in Windows like in this example:


    http://www.mydigitallife.info/grant-read-w...ror-in-regedit/


    After this, delete the key. Be careful and delete the right registry key.


    Reboot in Normal Mode and everything should be OK.


    Have a great day!


    Dear Christian,


    I've Done the steps you told, and still have the same problem , after restart to normal,they back for 5 sec and then, they will go again and just first five modules will be available. (there is no module after Tuneup.)

  • Master1
    Master1
    I just reinstalled Bitdefender and it worked perfect.


    did you completely uninstall your product and reinstall it?


    or just overwrite?

  • NastyNate
    NastyNate

    @Master!


    No i just went to control panel and click reinstall on Bitdefender and restarted pc. It works flawlessly now.

  • Math_Matei
    Math_Matei ✭✭✭✭
    edited August 2012

    I posted the solution only after I tested myself. We performed manual update, I rebooted the PC several times and everything works OK


    I'm glad I he could to be helpful


    I apologize for poor English! I hope you understand what I want to say

    Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

  • Math_Matei
    Math_Matei ✭✭✭✭

    I used control panel to uninstall, then restart.


    I then used the new uninstall utility, you can download here.


    I rebooted again, then I installed bitdefender!

    Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

  • Master1
    Master1
    I posted the solution only after I tested myself. We performed manual update, I rebooted the PC several times and everything works OK


    I'm glad I he could to be helpful


    I apologize for poor English! I hope you understand what I want to say


    I uninstalled product from control panel and re installed it, when I update it and restart the problem is there!!


    reinstalling, from control panel or using BD2013_Uninstall_Tool.exe and installing again wound not help me.

  • columbo
    columbo ✭
    I used control panel to uninstall, then restart.


    I then used the new uninstall utility, you can download here.


    I rebooted again, then I installed bitdefender!


    Not to break up your thread, but I've found that to work good for me too, and after using uninstall tool running CCleaner in cleaner mode, and reg. mode to find the 1-3 reg. keys that are left.

  • Math_Matei
    Math_Matei ✭✭✭✭

    Who can explain what happened?


    why this?


    an update wrong?


    I use Total Security 2013

    Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

  • Master1
    Master1
    I used control panel to uninstall, then restart.


    I then used the new uninstall utility, you can download here.


    I rebooted again, then I installed bitdefender!


    Thankx for your Accurate information.


    I am trying again now , based on what you said.

  • Math_Matei
    Math_Matei ✭✭✭✭
    edited August 2012

    For BitDefender 2012, had run CCleaner program. Could find many, many orphan files.


    It seems that the uninstall utility for the 2013 version worked better. To me, CCleaner did not find orphan files


    I explain the steps used again:


    1. uninstall from control panel


    2 restart


    3. run the uninstall utility 2013


    4. restart (even if not required)


    5. I run CCleaner but found nothing


    6. restart


    7. installation bitdefender


    8. manual update

    Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

  • columbo
    columbo ✭
    edited August 2012

    Agreed, as the 2013 un-installer seems to work better in that regard, that's why I mentioned 1-3, as last uninstall, it only found 1.

  • Master1
    Master1
    edited August 2012
    For BitDefender 2012, had run CCleaner program. Could find many, many orphan files.


    It seems that the uninstall utility for the 2013 version worked better. To me, CCleaner did not find orphan files


    I explain the steps used again:


    1. uninstall from control panel


    2 restart


    3. run the uninstall utility 2013


    4. restart (even if not required)


    5. I run CCleaner but found nothing


    6. restart


    7. installation bitdefender


    8. manual update


    i followed the steps carefully and..


    8-manual update


    9-restart


    BOOOM!! problem is back !!


    Just first five modules are available again!!

  • columbo
    columbo ✭
    edited August 2012

    Are you using the full offline download version (the .exe file)? http://forum.bitdefender.com/index.php?showtopic=35494


    Right click and run as Admin?

  • Math_Matei
    Math_Matei ✭✭✭✭

    I used the kit online, not the full version!


    link to TS 2013

    Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

  • Math_Matei
    Math_Matei ✭✭✭✭

    I think that would require that a representative of BitDefender team, give us explanations.


    It is not an isolated case.


    Our PCs are not vinoavate of this bug.


    Many users have had this trouble today.


    A friend of mine has the same configuration, PC was closed today. Tonight I talked to him and checked together, and to him everything is OK.


    I guess it was a wrong update released.


    Someone contradicts me?

    Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

  • Master1
    Master1
    Are you using the full offline download version (the .exe file)? http://forum.bitdefender.com/index.php?showtopic=35494


    Right click and run as Admin?


    yes exactly.

  • columbo
    columbo ✭

    Like Gini mentioned, this may be a issue that Christian may need to follow up on, unless someone here finds a solution?

  • Master1
    Master1

    So if there anything else you guess it could be effective on this problem , tell me please.


    I still have the same problem on my 3 PCs.

  • Math_Matei
    Math_Matei ✭✭✭✭
    yes exactly.


    I used the kit online, not the full version!

    Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

  • columbo
    columbo ✭
    edited August 2012

    You can maybe wait to see if anyone else figured this out, or wait for Christian, (could be Sunday or Monday) or try phone support. http://www.bitdefender.com/support/consumer-phone.html


    edit: Did you in your previous attempts use the "stub" installer as Gini mentioned above?

  • Math_Matei
    Math_Matei ✭✭✭✭
    edited August 2012

    A good idea, I think it would be to install the UK version of BitDefender.


    For it, not still update launched .1406


    Technical team Bitfededer know from reliable sources, working on this problem!


    I hope to find a solution quickly

    Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

  • Master1
    Master1
    edited August 2012
    You can maybe wait to see if anyone else figured this out, or wait for Christian, (could be Sunday or Monday) or try phone support. http://www.bitdefender.com/support/consumer-phone.html


    edit: Did you in your previous attempts use the "stub" installer as Gini mentioned above?


    no.


    i am trying now.

  • coolcool1227
    coolcool1227 ✭✭✭

    If any one wants to uninstall Bitdefender thoroughly, check this post How To Completely Uninstall Bitdefender, Detailed Procedure.

  • Firecapt
    Firecapt ✭✭✭

    Just like others the reg fix worked until reboot. I have now tried:


    - Clean uninstall and full reinstall from downloaded kit


    - Reg hack to check for and correct permissions


    - Safe Mode procedure


    In all cases the same thing happens; the problem returns on reboot.


    Hope the tech team comes up with a permanent fix soon!! :(

  • columbo
    columbo ✭
    edited August 2012

    Yes, that is what it seems to be coming down too, maybe the need for Christian to read some log files. We'll see what he says.


    edit: spell check ^_^

  • Master1
    Master1

    Yes , We're waiting for the Support Dept. to solve this annoying problem.

  • NastyNate
    NastyNate
    edited August 2012

    Sorry guys this all I did. (Detailed Explanation)


    I went to safe mode and into registry and delete the key (HKEY_CURRENT_USER\Software\Bitdefender\Bitdefender Total Security 2013)


    Restarted my PC saw that it was fixed I hitted a random blue screen error.


    Once I hit bluescreen I restarted it again and the Bitdefender was back to that error.


    I then went into control panel and click uninstall on Bitdefender once you click uninstall their is going to be a window that pop up saying reinstall. I clicked reinstall then restarted my pc and updated my Bitdefender and now it works.

  • columbo
    columbo ✭

    You got me thinking NastyNate, without re-reading this thread, did anyone try to run a repair when uninstalling, or since it didn't install correctly the first time, would that have helped?

  • Master1
    Master1
    You got me thinking NastyNate, without re-reading this thread, did anyone try to run a repair when uninstalling, or since it didn't install correctly the first time, would that have helped?


    Not Helped at all!!!


    It seems we've faced a Super Problem!! <img class=" />

  • columbo
    columbo ✭

    I've got to give you and others here credit, you have really tried on your parts, to do what you can :)

  • Master1
    Master1

    I paid 80$ to use a perfect and comfort App that would not need any care until it's 366 days, So I spend 3 first days of 366 days looking for a solution for this situation!!!!

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