Program Incompatibility Since Upgrading To 2013

No one knows how to disable it?

Hi L.o.D.,

maybe you can try this: start button<search<administrative tools<services<bitdefender virus shield<right click<properties<disable<apply<ok

hi.

first you need to boot to safe mode. then use CCleaner to access the startup registry entries ,

CClenaer>>tools section>>Startup . and simply right-click on Bdagent and choose "Disable"

then boot up to normal mode. BD would not be loaded and correspondingly all guards would be disabled.

regards,

Amin

L.o.D., I have the same issue. Just upgraded to BD IS 2013 last weekend and immediately had the issue with the XVM mod.

I found that Dokan installs a dokan.sys file in the Windows\System32\drivers folder and a dokan.dll file, in my case, in the Windows\System32\SysWOW64 folder. I added both of these files as exclusions in BD and then created a firewall rule for the XVM-Proxy.exe file to allow it to connect to its host server.

I also excluded the entire Dokan folder in the Programs Folder directory.

The World of Tanks program now launches and allows me to log in, but as soon as I select the option to start a battle, I get a reboot of my system.

I am going to try and exclude the WOT-XVM Proxy.exe process as well as the main WOT process to see if that helps at all.

Just wanted to add my experience to the issue too.

Thanks.

Hello

Bitdefender is not active in Safe Mode and using AM!N instructions you can temporary disable it in Normal Mode too.

But then, your computer will be vulnerable.

In the current case, we recommend you to temporary disable On Access shield and Active Virus Control or create exclusions.

http://forum.bitdefender.com/index.php?showtopic=35502

Take care.

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day!

Same Problem -.- Instant Bluescreen after Start World of Tanks with XVM Mod and Dokan Libary.

Here are the Files List:

http://dokan-dev.net/en/

SystemFolder\dokan.dll
   Dokan user mode library

SystemFolder\drivers\dokan.sys
   Dokan File System Driver

ProgramFilesFolder\Dokan\DokanLibrary\mounter.exe
   Dokan mouter service

ProgramFilesFolder\Dokan\DokanLibrary\dokanctl.exe
   Dokan control program

ProgramFilesFolder\Dokan\DokanLibrary\dokan.lib
   Dokan import library

ProgramFilesFolder\Dokan\DokanLibrary\dokan.h
   Dokan library header

Have all Files add to exceptions but instant Bluescreen. Test with German Version and English Version (im from Switzerland). Please fix it Bitdefender. Actuall i have deleted Bitdefender. Its only BD have this Problem! ALL other Antivirus Software works with Dokan.

Please write here in Forum when is fixed so i can reinstall Bitdefender.

another angry customer

So, Problem solved. Buyed a gData Internet Security 2013 2 Yeras Licence. 2008-2011 Bitdefender was a Good Software but since 2012 only Problems.

Take my Bitdefender AntiVirus Plus Licence 2013 (over 400 Days Remaining):

Code: E******

Login: b***

Passwd: ******

Bye Bye Bitdefender! I Hate your Support since 2012!

If you decide you want to reinstall Bitdefender again and learn that your license is black listed, please don't blame Bitdefender for it. You posted it on a public forum.

Hello everyone

I am truly sorry for the delayed reply.

Could you please try this workaround and let me know if everything is OK after?

http://forum.bitdefender.com/index.php?sho...st&p=148092

Your cooperation on this matter is greatly appreciated.

Have a wonderful day!

Unfortunately, when I did the listed steps, my network applications stopped working, almost like a DNS error. I could ping by IP, Bitdefender was able to do signature updates, but nothing that needed name resolution would work.

I renamed the files back to the original names and now can browse the Internet again, but obviously will still have the other issue.

Hello

Bitdefender is not active in Safe Mode and using AM!N instructions you can temporary disable it in Normal Mode too.

But then, your computer will be vulnerable.

In the current case, we recommend you to temporary disable On Access shield and Active Virus Control or create exclusions.

http://forum.bitdefender.com/index.php?showtopic=35502

Take care.

So you mean, whenever you excluded any extension or files, you have to reboot your pc to make it work?

And what if the installation requires unzip first, then the virus is in the tmp file. You know, everytime you try to install such app, it generates different tmp in different folder. I have tried to exclude exe, tmp extension, and exclude the upper class folder of tmp files, it still giving alerts, and terminates the installation. How do I deal with this kind of case then? I mean without deactivate BD in safe mode.

Hello

Could you please send us that application so we can analyze it?

I can tell then for sure if it is infected or is a False Positive.

Please post here the download link.

Have a great day!

I have now uninstalled BD IS 2013 since there is no fix for the compatibility issues.

I can run the mod in question as normal without any crashes.

Well so far I have not had one problem with BD 2013. After reading some of the threads I can see this site has a few above average members. I have tried and used quite a few AV,IS.MW. I have found one of the biggest failures I have run into is trying to install one program after removing another. I don't care if you removed traces out of the registory,32 file area what ever there will be always bits and pieces still left on your hard drive. Even if you do a full format using MS format there is still some files left on your hard drive. After formatting I was still having problems with programs in the past I started using third party programs to format which do a 100% better job and those programs will remove all traces.Yea I format on a regular base. Takes me now about 3.5 to 4 hours to 100% install all programs like it was when I started. I have seven hard drives on my system. Two external back-up drives. My "C" drive I have learned to never have anything important on it. All pictures and saved document go on a external back-up. Once in a while I back up the internal drive to the external back up drive. Here is a prime example of progams interfering with a new program. Last week I brought a program called Malwaresbytes, this was before installing BD. It locked my computer up over and over again. Even after removing all traces of that program it still gave my system a fit. So just for the heck of it I decided to format using a program called Wipedisk. Reinstalled W7 and then that program. Then reinstalled the rest and finally the BD program. No worries so far. Time for turn around, just a little over three hours. I am into flight simulator and beta test FS programs. Below is my system. It runs on a 5 foot water tower. Only two fan I have in the case intake blower and a blower for removing inside air. FSX takes a lot of juice. That program is on a seperate clean drive. XP,W8,Vista are on some of the other drives. Some 32 and some 64bit. Yea, I'm into the Solid State drives too. Anyway forget all that stuff. I will always say it will be always better to do a full format when installing this kind of a program instead of installing over top of other old programs. The cleaner the drive the better performance. Just my two cent.

Mike, the issue is that BD IS 2012 worked fine with Dokan & xvm. But as soon as I upgraded to 2013 after a clean install, it blue screened. I uninstall BD & those apps work as they should.

Coincidence?

I doubt it.

BTW, that looks like an awesome system, but you need a bigger pic.

I've always wanted to try 3 32 inch HDTVs using eyefinity.

one day, I will do this.

I understand what you are saying. What are you calling a clean install. BTW, thanks for the comment on my system. I am getting ready to do a new build. This one is over 7 months old, and I normally don't keep one that long.The three 24" monitors do a good job for FSX. I am a senior admin at SOH and like playing with any type of a flight simulator. Something to keep this old ###### busy...lol. I am more into the hardware than the software, but still like playing with the software to see what kind of trouble I can get in. BTW you aren't using MS video drivers are you. If you have a older system, like over a year the 300 series drivers will give you the good old BSOD and freeze up you screen on some systems. What did your event viewer show when it BSOD? Also when I uploaded those pics they were large...the site down sized them. Is there a way to change that.

Hello

In order to further investigate this issue, we will first need to set the BitDefender Update on Prompt so the changes will not be reverted upon auto updating. Please follow the steps below:

1. Set the Bitdefender Updates on prompt;

2. Restart the computer in Safe Mode.

4. Browse to:

C:\Windows\System32\drivers folder.

5. Locate the file "avc3.sys"and rename it into "avc3.sy_";

6. Restart the computer in Normal mode;

7. Once the product will want to Update, please make sure to select only the "Signatures update" option and not the Product Update one, as that will replace the file you renamed in Safe Mode;

8. Check if the issue still occurs.

NOTE:

If you are not seeing the file extensions please go to Start -> Control Panel -> Folder Options -> View tab -> uncheck the option "Hide extensions for known file types".

[how to set BitDefender updates on prompt]

- open BitDefender GUI;

- click on 'Settings';

- go to 'Update';

- select 'Prompt before downloading' under Update processing rules.

- click on 'Home';

[How to restart in Safe Mode]

- Restart the computer (Windows Start button - Turn Off - Restart);

- Press the 'F8' key several times before Microsoft Windows begins to load; you need to press 'F8' until you will be displayed a text menu;

- Select 'SAFE MODE' in the text menu and press 'Enter';

- Wait while Windows loads in Safe Mode; this process ends with a confirmation message; click 'OK' to acknowledge.

Please let us know if the above steps resolved the issue or it still persists.

Looking forward to your answer!

Take care.

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

Also, could you please pack all the files from this folder and upload them on the same file server? Send me the download link on the same message.

C:\Windows\Minidump

Have a nice day.

Hello

A product update was released. Your build should be 16.20.0.1483(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...mp;#entry157184

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if the situation is solved.

Have a nice day.

Hello

A product update was released. Your build should be 16.23.0.1637(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...st&p=162888

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if the situation is solved.

Have a nice day.

@Christian you got an PN with the Uplload as described in the Link. Hopefully this helps to realize the problem.....

VG,

Lys

.......

The issue is not caused by our product.

...

Hello

I'm not exactly sure what you are implying, Christian. I hope its not a case of shifting the blame. We all want a solution for a product we have paid for. Nothing else, & we appreciate your help in the matter.

I am also having the issue described in the OP after upgrading from Bitdefender Internet Security 2012 to 2013.

As the OP & many others have already pointed out (& I'll reiterate), the program "XVM" (xvm-stat.exe, yes we are all aware) in conjunction with Bitdefender Internet Security 2013, is causing BSOD/system freeze. These problems do not occur with only XVM installed , or even along with Bitdefender Internet Security 2012 installed.

Are you saying that Bitdefender Internet Security 2013 is not, in any way, responsible for the BSOD/system crashes? The name of the OP thread itself should make it clear of what is being asked here. Both products, XVM & Bitdefender Internet Security 2013, work well independently, but not together. We want to know why, or more importantly, we would like them to work together, like Bitdefender Internet Security 2012 did.

Are you still going to repeat that quote?