[escalated] Avc Issue

krusty
krusty
in General

Hi there again. I have been the same problem in both Internet Security Suites, 2012 and 2013, looking at event viewner in Windows 7 64 bits, i found this security error:


Code Integrity determined that the page hashes of an image file are not valid. The file could be improperly signed without page hashes or corrupt due to unauthorized modification. The invalid hashes could indicate a potential disk device error.


File Name: \Device\HarddiskVolume2\Program Files\Bitdefender\Bitdefender 2013\active virus control\Avc3_00149_002\avcuf64.dll


It means that Active Virus Control its not active, right?


I used Bitdefender Support Tool and its make the logs necessary to send by PM message, i bought this suite and the AVC is not working, like IDS too


Please help me with this issues, Thanks

Comments

  • peleus
    peleus

    "\Device\HarddiskVolume2"


    Looks like you have a special partition here. smile2.png

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day!

  • krusty
    krusty
    "\Device\HarddiskVolume2"


    Looks like you have a special partition here. smile2.png


    ?

  • krusty
    krusty

    When I installed BD 2013 my router stopped working, and I've reseted it a lot of times and nothing, and I couldnt install bd 2012 i've formated my PC, thanks for the help but I will use BD 2012 since it dont have this bugs in my system


    thanks

  • jdaniel
    jdaniel

    I have the exact same problem. Using BD AV 2013 / win7 x64 SP1 and getting


    "Code Integrity determined that the page hashes of an image file are not valid. The file could be improperly signed without page hashes or corrupt due to unauthorized modification. The invalid hashes could indicate a potential disk device error.


    File Name: \Device\HarddiskVolume2\Program Files\Bitdefender\Bitdefender 2013\active virus control\Avc3_00151_003\avcuf64.dll"


    Is the above something I should be worried about ? Like viruses, rootkits etc ?


    I sent you a PM with the generated file, also a link to this thread.


    Thanks.

  • rootkit
    rootkit ✭✭✭
    edited August 2012

    Hello :)


    We are working to fix that message, you don't have to worry about it. The AVC module is working properly even if you receive that message in Windows Events.


    If don't see anything reported in Bitdefender's main window, the product is protecting your system.


    Take care.

  • GVR39
    GVR39

    Strange ...


    I had this issue already with BitDefender Internet Security 2011.


    Today I migrated to 2013.


    And I have it again.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Please read this post:


    http://forum.bitdefender.com/index.php?sho...st&p=153447


    As I mentioned earlier, a fix will be launched soon for this issue.


    Have a great weekend!

  • BDisp
    BDisp
    "\Device\HarddiskVolume2"


    Looks like you have a special partition here. smile2.png


    Hello all. I also have "\ Device \ HarddiskVolume2." The explanation is simple. My disk had two partitions. The first was installed Windows Vista and the second is used for data. Then I created a new partition where I installed Windows 7. After two years I decided to keep Windows 7 and eliminated the Windows Vista partition joining the Windows 7 partition. As a result the first partition (Volume1) is used for data and the second partition has the Windows 7 operating system (Volume2). Does Bitdefender or operating system conflicts with this situation?


    Best regards.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    There is not an actual issue with the product. If you don't see any messages in the main window, the product is working properly.


    We are working to eliminate those messages from Event Viewer.


    Thank you for your patience!

  • BDisp
    BDisp

    Hello, sometimes the Security Center reports that the antivirus and firewall are disabled. This service is set to automatic (delayed start). Does this happen because this audit failures?


    Best Regards


    BDisp

  • rootkit
    rootkit ✭✭✭

    Hello :)


    There are two different situations.


    The initial one reported in this topic is not related to what you are reporting.


    Also, a product update was released. Your build should be 16.23.0.1637(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).


    In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).


    Changelog:


    http://forum.bitdefender.com/index.php?sho...st&p=162888


    http://forum.bitdefender.com/index.php?showtopic=35499


    Let me know if the situation is solved.


    Have a nice day.

  • BDisp
    BDisp

    I' have the portuguese version 16.18.0.1406. When there will be an update for PT?

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Soon all the localizations will be updated to the latest build.


    Thank you for your patience and for the cooperation with BitDefender team.


    Have a great day!

  • BDisp
    BDisp

    Why it's take so long? Where can i download the US version?

  • rootkit
    rootkit ✭✭✭

    Hello :)


    I will let you know when the update is released.


    The English kits are listed here:


    http://forum.bitdefender.com/index.php?showtopic=35494


    Thank you!

  • BDisp
    BDisp

    I'll install the English version. Thank you.

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Great! let me know if you have other questions.


    Take care.

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