New Machine Win7 64bit. Can't Install Bd 2013. Uninstall Crashes Ie 9
Sorry for the long title.
I have a brand spanking new machine and had read about how good Bitdefender 2013 was so decided to install the trial instead of Avast.
The programme downloaded to the machine but when I came to install it just sat there for about an hour telling me it was installing.
I came to the forum and found the Uninstall and all but one thing uninstalls which I cannot find in the machine anywhere and now my net connection is stuffed.
Takes nearly 10 minutes to load a page. Luckily I am posting this from my mobile.
Very upset as the machine is only a couple of days old.
All help to fix this greatly appreciated.
Comments
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Sorry for the long title.
I have a brand spanking new machine and had read about how good Bitdefender 2013 was so decided to install the trial instead of Avast.
The programme downloaded to the machine but when I came to install it just sat there for about an hour telling me it was installing.
I came to the forum and found the Uninstall and all but one thing uninstalls which I cannot find in the machine anywhere and now my net connection is stuffed.
Takes nearly 10 minutes to load a page. Luckily I am posting this from my mobile.
Very upset as the machine is only a couple of days old.
All help to fix this greatly appreciated.
Have You Tried This Unistall Tool:0 -
Yes I have.
I am really confused as to what has occurred. I would try to do a log but the machine is so slow.
Thanks for your reply.0 -
Anyone have any advice for me please?
What has BD2013 taken or added to IE9? What is causing IE9 to take a good 10 minutes to load each internet page?
Seeing as this is a brand new machine I know it is only BD 2013 that has caused some form of conflict. I don't understand why it didn't install in the first place.
All help greatly appreciated.0 -
Anyone have any advice for me please?
What has BD2013 taken or added to IE9? What is causing IE9 to take a good 10 minutes to load each internet page?
Seeing as this is a brand new machine I know it is only BD 2013 that has caused some form of conflict. I don't understand why it didn't install in the first place.
All help greatly appreciated.
Boot Windows To Safe Mode.
Go To BD Directory
rename bdtl.dll to bdtl.old
restart your computer
Note:You Need To Install Only Signature Updates Manually By Changing settings of update in bd dashboard0 -
Hi
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.0 -
Hi
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.
Hello Christian I Submitted My log file have you found any software causing other than bd.
Please Reply0 -
Hi
In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.
Please follow the steps below and send us the result:
a ) Go to this page
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.
b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;
c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;
d ) Click on the Disk icon right under File and chose any location folder on your computer;
e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
We will analyze the information you sent and then reply with a possible solution in the shortest time.
Have a nice day.0
