Bitdefender & Technical Team Are Crap!

I have had to resort to this method of contact as since March this year I've had a continual problem with virus and updating issues about two weeks into purchasing and installing this piece of TAT!


On numerous occassions I have been told my machine is virus free and made to feel like I'm lying, stupid and annoying all just because I I want what I paid for "The Best Security on the Market" Which I've found to my detriment Bitfender and it's Customer Service skills and staff definately are not!!!


I am still waiting since 10th October for a response from me sending in 3 logs to a "Cloud space" where apparently their Top Tier Technical Team would get sort it out.... but still no word!!!


I've tried contacting by webchat and noone ever anwers me. I've left messages and again no response


So Yes my username does exactl what it says on the tin.... whereas Bitdefender definately DOES NOT!!!


I am going to see this one through to the end out of morbid curiousity and all my experiences will be getting plastered all over any/all social network platforms and Software recommendation forums I will find .... so it's up to you Bitdefender... who do you want this story/saga to end on a public platform??


Sincerely Focussed


An Ignored Paying Customer :P

Comments

  • Hmmmm A positive outcome is looking increasingly unlikely! <_<

  • On numerous occassions I have been told my machine is virus free and made to feel like I'm lying, stupid and annoying all just because I I want what I paid for "The Best Security on the Market" Which I've found to my detriment Bitfender and it's Customer Service skills and staff definately are not!!!


    I am still waiting since 10th October for a response from me sending in 3 logs to a "Cloud space" where apparently their Top Tier Technical Team would get sort it out.... but still no word!!!


    Sincerely Focussed


    An Ignored Paying Customer :P


    Hi, Paying Customer :)


    Did you do the above through the phone support option...and still no help from that route? http://www.bitdefender.com/support/consumer-phone.html (also, right clicking the system tray icon and "about")


    Sorry to hear about the lack of support, maybe it will get noticed here on the forum by Tech support here. This can take a couple of days, and not hours to get to, as there is only one Tech Support mod. here, so if you can still patiently wait and see what can be resolved here would be appreciated, and hopefully with a good outcome :)


    Kind regards,


    Columbo

  • I have had to resort to this method of contact as since March this year I've had a continual problem with virus and updating issues about two weeks into purchasing and installing this piece of TAT!


    On numerous occassions I have been told my machine is virus free and made to feel like I'm lying, stupid and annoying all just because I I want what I paid for "The Best Security on the Market" Which I've found to my detriment Bitfender and it's Customer Service skills and staff definately are not!!!


    I am still waiting since 10th October for a response from me sending in 3 logs to a "Cloud space" where apparently their Top Tier Technical Team would get sort it out.... but still no word!!!


    I've tried contacting by webchat and noone ever anwers me. I've left messages and again no response


    So Yes my username does exactl what it says on the tin.... whereas Bitdefender definately DOES NOT!!!


    I am going to see this one through to the end out of morbid curiousity and all my experiences will be getting plastered all over any/all social network platforms and Software recommendation forums I will find .... so it's up to you Bitdefender... who do you want this story/saga to end on a public platform??


    Sincerely Focussed


    An Ignored Paying Customer :P


    I know Bitdefender is very good at lying. I don't ever believe a word they say. Good luck on waiting for response my friend. :)

  • columbo
    columbo
    edited October 2012
    I know Bitdefender is very good at lying. I don't ever believe a word they say. Good luck on waiting for response my friend. :)


    Hi promise26,


    I've noticed quite a few of your previous posts have been less then helpful in trying to resolve, or forward a solution. Maybe consider holding back on the criticism, as we've gotten the idea with your posts of displeasure with Bitdefender. Calling them liars is a pretty stout charge, you may want to dial it back a bit.


    Thank you,


    Columbo

  • Hi promise26,


    I've noticed quite a few of your previous posts have been less then helpful in trying to resolve, or forward a solution. Maybe consider holding back on the criticism, as we've gotten the idea with your posts of displeasure with Bitdefender. Calling them liars is a pretty stout charge, you may want to dial it back a bit.


    Thank you,


    Columbo


    Hi columbo,


    First of all, are you working for them?


    I DO NOT believe them because they promise to respond 24-48 hrs, waiting weeks to month, nothing. Phone support, put on hold forever never come back. Same goes for chat and forum.


    I'm also a paying customer and want respect and support from a company. I've never see a company that is promise to respond but failed and always give the "it will resolve the next product update" but failed. I have all kind of problems. We go by the book, you should know, we are in U.S. When you send somebody an email promise to respond 24-48 hrs, you do what you say!

  • Hi columbo,


    First of all, are you working for them?


    I DO NOT believe them because they promise to respond 24-48 hrs, waiting weeks to month, nothing. Phone support, put on hold forever never come back. Same goes for chat and forum.


    I'm also a paying customer and want respect and support from a company. I've never see a company that is promise to respond but failed and always give the "it will resolve the next product update" but failed. I have all kind of problems. We go by the book, you should know, we are in U.S. When you send somebody an email promise to respond 24-48 hrs, you do what you say!


    No, I do not, but this above post you wrote is a little more informative, and constructive on your thoughts and experiences, well laid out and stated. Yet, could we in the future let people to express themselves, without our adding 1 to 2 sentence criticisms that don't help provide a solution or encouragement? I just say this as I know the short comings here and maybe with support, but I would like to see that we could be a light and hope in a frustrating situation for those who post here.


    Just my thoughts :)

  • No, I do not, but this above post you wrote is a little more informative, and constructive on your thoughts and experiences, well laid out and stated. Yet, could we in the future let people to express themselves, without our adding 1 to 2 sentence criticisms that don't help provide a solution or encouragement? I just say this as I know the short comings here and maybe with support, but I would like to see that we could be a light and hope in a frustrating situation for those who post here.


    Just my thoughts :)


    Columbo,


    Then why you worry?


    That's my experience right there! I DO NOT believe them whatsoever. A competetive company should NOT have been sending promising email and should NOT forget to respond, haha.

  • Hi, Paying Customer :)


    Did you do the above through the phone support option...and still no help from that route? http://www.bitdefender.com/support/consumer-phone.html (also, right clicking the system tray icon and "about")


    Sorry to hear about the lack of support, maybe it will get noticed here on the forum by Tech support here. This can take a couple of days, and not hours to get to, as there is only one Tech Support mod. here, so if you can still patiently wait and see what can be resolved here would be appreciated, and hopefully with a good outcome :)


    Kind regards,


    Columbo


    Thank you for your response Columbo.


    Your points and devils advocate approach is very touching, admirable and extremely niave (unless you 'are' working for them or at the very least getting some form of bonus to encourage you to defend a company who are indeed Liars (due to marketing thier products as The Best on The Internet' and their 'response and issue resolvement timescales for their "ignored paying customers' of which I'm finding I am not alone in this.


    So no I will NOT wait patiently ANYMORE!! I have been told there is 24hr tech support for this company and every method of contacting still results in being IGNORED!!! I have had enough.


    They don't even have the decency to contact me themselves to discuss this very serious 7 MONTH long issue and instead... hide behind a either a deluded or paid for ambassador of a bunch of cowboy villians who's only objective and vision is obviously their short term gains, to ###### with their long suffering customers!!!


    Colombo, I know nothing of you and don't mean to be mean to you ... but you know nothing of my situation and quite frankly YOU'RE NOT HELPING SO KEEP YOUR NOSE OUT!!!


    BITDEFENDER COWARDS!!! RESPOND!!!

  • I know Bitdefender is very good at lying. I don't ever believe a word they say. Good luck on waiting for response my friend. :)


    Thank You Promise26.


    I feel you pain.... :blink:


    Good luck with you're unresolved Bitdefender issues....

  • Thank you for your response Columbo.


    Your points and devils advocate approach is very touching, admirable and extremely niave (unless you 'are' working for them or at the very least getting some form of bonus to encourage you to defend a company who are indeed Liars (due to marketing thier products as The Best on The Internet' and their 'response and issue resolvement timescales for their "ignored paying customers' of which I'm finding I am not alone in this.


    So no I will NOT wait patiently ANYMORE!! I have been told there is 24hr tech support for this company and every method of contacting still results in being IGNORED!!! I have had enough.


    They don't even have the decency to contact me themselves to discuss this very serious 7 MONTH long issue and instead... hide behind a either a deluded or paid for ambassador of a bunch of cowboy villians who's only objective and vision is obviously their short term gains, to ###### with their long suffering customers!!!


    Colombo, I know nothing of you and don't mean to be mean to you ... but you know nothing of my situation and quite frankly YOU'RE NOT HELPING SO KEEP YOUR NOSE OUT!!!


    BITDEFENDER COWARDS!!! RESPOND!!!


    That's the reason my brother and i don't trust Bitdefender any longer. They fail to respond what they're promising and neither of the methods worked chat, phone, forum. What they good at is "it will resolve the next product update" What a bunch of bolony. I've lost merely $69.95 bucks for this piece of junk! <img class=" />

  • That's the reason my brother and i don't trust Bitdefender any longer. They fail to respond what they're promising and neither of the methods worked chat, phone, forum. What they good at is "it will resolve the next product update" What a bunch of bolony. I've lost merely $69.95 bucks for this piece of junk! <img class=" />


    I hear you bro :( ... I've lost the pounds equalivent (never was good with numbers... but words oh I'm very good with) ;)


    I think I shall have a troll onto the sites that recommended these robbing barstewards who 'must' have paid top dollar for their high ranking ratings all over the internet!! Becasue I'm coming to the conclusion we are not the only two who see S.H.I.T.DEFENDER for who they truly are....Let's watch this space my friend :D ..Ooo feel free to add all your grievances Promise26 and any other disgruntled, robbed unhappy customers dive in tell this company your NOT going to take it anymore... We are stronger when united! Peace, Honesty, Truth & Justice For All!! ... and since I'm from Scotland let's throw in FREEDOM!!!


    Ignored Still...

  • I hear you bro :( ... I've lost the pounds equalivent (never was good with numbers... but words oh I'm very good with) ;)


    I think I shall have a troll onto the sites that recommended these robbing barstewards who 'must' have paid top dollar for their high ranking ratings all over the internet!! Becasue I'm coming to the conclusion we are not the only two who see S.H.I.T.DEFENDER for who they truly are....Let's watch this space my friend :D ..Ooo feel free to add all your grievances Promise26 and any other disgruntled, robbed unhappy customers dive in tell this company your NOT going to take it anymore... We are stronger when united! Peace, Honesty, Truth & Justice For All!! ... and since I'm from Scotland let's throw in FREEDOM!!!


    Ignored Still...


    To tell you the truth, this is the most Disguisting company my brother and i've ever dealt with. There is NO WAY this is a 5 star rating! PIECE OF JUNK AND SUPPORT S.U.C.K.S!! Don't ever trust this company called Bitdefender, EVER, (LIE)!! Not in my liftime, NO WAY!!!

  • I am waiting since the 9th October


    is there anyone here ?

  • I am waiting since the 9th October


    is there anyone here ?


    They're all "Asleep"! Don't ever trust the word "Awake" and "it will resolve the next product update" (Lie)! I don't ever, hehe!!

  • They're all "Asleep"! Don't ever trust the word "Awake" and "it will resolve the next product update" (Lie)! I don't ever, hehe!!


    Well all we can do is wait...some more apparently....

  • I am waiting since the 9th October


    is there anyone here ?


    24hr support they tell us hmmm? Makes you think doesn't it Hammy. Thanks for sharing. Hopefully they will answer at least one of our complaints.... when? Is another issue...

  • Well all we can do is wait...some more apparently....


    For the last 9 months, the word "it will resolve next product update" has been saying forever. Nothing's fix or resolved!! They just say that so you will wait for next update, next update....etc.(LIE). I don't believe a word they say!! What a waste of money on this JUNK!!

  • For the last 9 months, the word "it will resolve next product update" has been saying forever. Nothing's fix or resolved!! They just say that so you will wait for next update, next update....etc.(LIE). I don't believe a word they say!! What a waste of money on this JUNK!!


    Yeah I'm at my wits end with this company... you try to be patient but after months of non-action from Bitdefender??? They are just taking the ###### now...

  • Yeah I'm at my wits end with this company... you try to be patient but after months of non-action from Bitdefender??? They are just taking the ###### now...


    If i were you, i would end it now! Do like my brother did, take the cd, throw in fire and burn it to the ground, for all i care! It should not take this long for them to fix an issue and respond to their customer, instead lying "it will resolve the next product update"! The rudest and lying company i've ever experience in pc software industry!

  • If i were you, i would end it now! Do like my brother did, take the cd, throw in fire and burn it to the ground, for all i care! It should not take this long for them to fix an issue and respond to their customer, instead lying "it will resolve the next product update"! The rudest and lying company i've ever experience in pc software industry!


    Nope. I want answered and my issues resolved! I still have 140 days of apparent protection. and am I going to see what the weekday Managers will make of this situation as it is more than clear their Weekend staff obviously are unable or incapabable of dealing with Customer complaints!?!


    What are you paying your staff for Mr CEO of Bitdefender? "You" are now being Robbed......How does it taste Sir/Madam?

  • I think I shall have a troll onto the sites that recommended these robbing barstewards who 'must' have paid top dollar for their high ranking ratings all over the internet!! Becasue I'm coming to the conclusion we are not the only two who see S.H.I.T.DEFENDER for who they truly are....Let's watch this space my friend :D ..Ooo feel free to add all your grievances Promise26 and any other disgruntled, robbed unhappy customers dive in tell this company your NOT going to take it anymore... We are stronger when united! Peace, Honesty, Truth & Justice For All!! ... and since I'm from Scotland let's throw in FREEDOM!!!


    Ignored Still...


    I agree whole-heartedly ! I was using a product that started with the letters Kas and I never had any trouble, what bothered me with the other product was that the updates took to long. I spent a good amount of time reading reviews on all the Security Suites out there and wound up with this mess I have today. Bitdefender 2012. If you needed any help with 2012 they said update to 2013 and it was even worse.


    The people doing those reviews must not have run the program for more time than it took to do the tests because it needs an awful lot of work just to get up to the buggy stage.


    I bought the product off of Newegg and I intend to write a review and let the rest of Neweggs customers know what I think of their product and non-existent support. 1 egg only because I can't give 0

  • I agree whole-heartedly ! I was using a product that started with the letters Kas and I never had any trouble, what bothered me with the other product was that the updates took to long. I spent a good amount of time reading reviews on all the Security Suites out there and wound up with this mess I have today. Bitdefender 2012. If you needed any help with 2012 they said update to 2013 and it was even worse.


    The people doing those reviews must not have run the program for more time than it took to do the tests because it needs an awful lot of work just to get up to the buggy stage.


    I bought the product off of Newegg and I intend to write a review and let the rest of Neweggs customers know what I think of their product and non-existent support. 1 egg only because I can't give 0


    Exactly what i've said before. These review people need to leave this crap product called Bitdefender in their machine for couple days, then they will know exactly what this crap can do to their computer. Not just 15-20 min to do the test. 24 hr support? What a buch of lying rats.

  • I agree whole-heartedly ! I was using a product that started with the letters Kas and I never had any trouble, what bothered me with the other product was that the updates took to long. I spent a good amount of time reading reviews on all the Security Suites out there and wound up with this mess I have today. Bitdefender 2012. If you needed any help with 2012 they said update to 2013 and it was even worse.


    The people doing those reviews must not have run the program for more time than it took to do the tests because it needs an awful lot of work just to get up to the buggy stage.


    I bought the product off of Newegg and I intend to write a review and let the rest of Neweggs customers know what I think of their product and non-existent support. 1 egg only because I can't give 0


    Hear Hear Kind Sir, thank you for your support in our universal disgust in Bitdefender. Good luck in your quest for respect Tom H.


    Ignored with the beginnings of a rejection complex kicking in... ;)

  • I think I shall have a troll onto the sites that recommended these robbing barstewards who 'must' have paid top dollar for their high ranking ratings all over the internet!! Becasue I'm coming to the conclusion we are not the only two who see S.H.I.T.DEFENDER for who they truly are


    If I were on the phone with you, I'd want to ignore you too. Just sayin'.


    Perhaps if you described your problem instead of just ranting, someone might be able to help you. Care to tell us what's happening?


    The people doing those reviews must not have run the program for more time than it took to do the tests because it needs an awful lot of work just to get up to the buggy stage.


    I've been using BitDefender for 4+ years. No problems. I suspect the vast majority of users have had a similar experience.

  • rootkit
    rootkit ✭✭✭

    Hello Annette :)


    I have checked your history in the system and you currently have just one ticket opened 201209281022604.


    My colleague Tudor send you an email 10/29/2012 and we are waiting for your answer on this.


    All the other tickets in the system are closed because you sent a direct email to support@bitdefender.com and you didn't use the contact form from here:


    http://www.bitdefender.com/support/contact-us.html


    Also, when this topic was started, you didn't mention the actual issue, a ticket ID, the product that you currently have installed.


    So please open a topic, explain the situation in a few words, mention which product you have installed and I will be more than happy to assist you.


    Thank you very much!

This discussion has been closed.