[resolved] Can't Activate My Bitdefender 2013 - Varun

Varun1982
Varun1982
in Installation

Hi Christian,


I am currently using TS 2012 and I installed free upgrade to TS 2013, but when I enter the license key it gives me an error stating unable to register.


Could you please provide me an update on this. I still have 185 days left from my existing license.


Regard's


Varun

Comments

  • rootkit
    rootkit ✭✭✭

    Hello Varun :)


    Welcome to the forums!


    Please send me a PM with you current license key and the email address that you used for the My Bitdefender Account.


    Take care.

  • Varun1982
    Varun1982

    Hi Christian,


    Requested information sent via PM. :)


    Regards,


    Varun

  • rootkit
    rootkit ✭✭✭

    Hello :)


    My colleague George will assist you via email on ticket 201210081005609.


    Thank you!

  • George R.
    George R.

    Hello Varun,


    Please check your Inbox. The issue should be resolved then :)


    Thanks!


    George

  • Varun1982
    Varun1982

    George,


    Thank you for your email.


    I downloaded TS-2013 from the below link:


    http://forum.bitdefender.com/index.php?act...ounce&id=42


    Ran the installer, which removed the existing TS-12 and then restarted-- automatically installed upon restart and then took my existing product key, but now I am left with 0 days as validity. I clicked on the link which took me to product registration window, when I entered the new key it still gave an error stating unable to register.


    Please let me know how to proceed or if I am doing something wrong here.


    Regards,


    Varun

  • Varun1982
    Varun1982

    George,


    Never mind :)


    I uninstalled TS-13 and re installed, now it asked for the registration key upfront during installation and not after.


    It took the new key and now it's working fine.


    Again Thank you for your help :)


    Regards,


    Varun

  • rootkit
    rootkit ✭✭✭

    Hello :)


    I am glad to hear that.


    Have a great day!

  • k.devashish@gmail.com
    k.devashish@gmail.com

    hello christian,


    i have bitdefender internet security 2012 and updated my computer to windows 8 pro and installed bitdefender internet security 2013 because of the free upgrade but it is not accepting my previous key. please help. i have sent the details you require in a PM.


    thanking you in advance.

  • coylo5
    coylo5
    edited November 2012

    i just upgraded too and now it says ive only 30 days left


    my bad i upgraded Total Security instead of Internet Security

  • rootkit
    rootkit ✭✭✭

    Hi :)


    @ Devashish Kushwaha


    Since we are not allowed to assist you via PM, please note that I've used your email address(the one that you used to register on Bitdefender Forum) and I've created on your behalf this ticket ID:


    201211031000087


    My colleague George will assist you ASAP!


    Thank you.


    @ coylo


    Please send me a PM with the email address that you used to register the My Bitdefender account and you current license key so I can check them in the system.


    DO NOT POST THEM ON THE FORUMS!


    Thank you!

  • k.devashish@gmail.com
    k.devashish@gmail.com

    thank you christian :) waiting for george's reply!!

  • rootkit
    rootkit ✭✭✭

    Hello :)


    George will get back to you by Monday.


    Take care.

  • k.devashish@gmail.com
    k.devashish@gmail.com

    thanks a lot christian and george :) it worked... really happy now that my pc is protected :)

  • rootkit
    rootkit ✭✭✭

    Hi :)


    You are most welcome!


    Should you need any further assistance, please do not hesitate to contact us.


    Have a great day!

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