Bd Browser Toolbar, Not Showing

Charly1954
Charly1954
in General

I recently drop Nortons, done allot of research and picked DP for my VP. I purchased Total Security 2012, had a few problems one of which was no browser toolbar. Never seen the small drop down tab either, and I run my mouse arrow all over where it was supposed to be(left side below the tools tab). With the problems I had and no TB I decided to try the 2013 version. Same problem no TB or drop down tab anywhere.


Also I had no web pages open when I turned it on. Now I do have the TB in my email. Anyone know the problem?


I will say this, on the 2012 version I did see the drop down tab one time. It was right after I had to reinstall DP 2012, it wasn't long(within hrs) it was gone again never to be found.


Here is a link, showing where the tab is supposed to be, I got from another thread on this site, the thread is closed so I couldn't ask my question there.


http://i240.photobucket.com/albums/ff297/c...3/bdtoolbar.jpg

Comments

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Welcome to the forums.


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day.

  • Charly1954
    Charly1954

    I uploaded and ran it. It saved a folder to my desktop. Am I supposed to send the whole folder(10.2MB) of go inside the folder and send part of it.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    The tool should create an archive at the end, not a folder.


    Please try to delete that one and re-run the tool. Send me the report via PM.


    Thank you!

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