Update Failed, Error Code: 87

alt1579 · November 2012

Hello BD support,

Every now and then, the update module reports an update failure with error code 87.

What does this error code mean? I can't troubleshoot what I don't know

Usually when I click "retry" (or "again", I have the Dutch version so I don't know what it is in English version), the update succeeds.

But this error is coming more frequently , so I want to get this properly fixed.

rootkit · November 2012

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

If the file is too big to attach it, upload it on

or

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

alt1579 · December 2012

PM with support tool logs sent. I still don't know what the error code means, can you also answer that?

It would be very helpful if the Help file would contain a list of all error codes and meanings. Or at least the BD support site.

rootkit · December 2012

Hello

Please repair the current instance of your product:

Thank you!

alt1579 · December 2012

Thank you Christian, I will do that.

However, my question still hasn't been answered. What does error code 87 mean?

alt1579 · December 2012

Hello

Please repair the current instance of your product:

http://forum.bitdefender.com/index.php?showtopic=35489

Thank you!

Repairing did not work, it updated back to 16.23.1637 and the error message persists.

alt1579 · December 2012

May I please have an answer to my question! What does error code 87 mean?

rootkit · December 2012

Hello,

That is an error code that is returned when the connection to the servers is lost.

Please also read this:

Take care.

SHAzcano · April 2017

I'm having same problem, did you find the solution?

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