You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
The Benefits Of Silent Security & Silent Technical Support
With the release of new version 2013, Bitdefender go ahead further and introduces two new concepts which helps the user's psychology and physiology......"THE SILENT SECURITY" and "SILENT TECHNICAL SUPPORT".
SILENT SECURITY: It blocks/delete/quarantine all threats/attacks silently without users intervention, so the novice users has nothing to worry about their system security, although by this silence of the product, he/she can't know what was happened to the system and what the Bitdefender did until he/she bother to check the Events by him/her-self. So no blood pressure problems, no tensions, no headaches, no stress, no pain etc. So a Silent Security is the Health Friendly Technology introduces in this esteemed product which keeps the healthy smile on the novice user's face. Silent Security, for a healthy user.
MORAL: Silent Security.....A hassle free system, no worries at all.
SILENT TECHNICAL SUPPORT: Since the release of the new version 2013, the technical support also becomes SILENT, which help the users (whether they are novice or advanced), to build up their temperament to a great extent which also helpful for them in their personal life especially for the married persons who needs some extra exercise to build up their patience.
MORAL: Silent Technical Support......Be patient, No hustle and bustle.
Bitdefender promotes and believe in the Healthy Environment. So by using Bitdefender, keep healthy and always smiling and don't be paranoid as Bitdefender is a trustworthy Health & Care Product.
Comments
-
I understand this is sarcasm? Silent Security - Health user, but not necessarily for the health system, a quiet technical support - no hustle and bustle, but there are no answers to these questions, there is no trust, and no users have Bitdefender.
0 -
Well 'yes' in a way. I think there is silence in operation but I'm sure a lot of people would like that. I'd prefer Bitdefender to be somewhat less silent personally but it must be difficult for a program to be all things to all people.
I find the silence on the fault where Bitdender does not communicate with the Action Center has been too prolonged but that's about the only annoyance I have at present. I've turned the Action Center messages off because I don't want to keep looking at the warning cross on the Action Center's icon. I can see that Bitdefender is working in Task Manager even though Windows 8 thinks it isn't. A cure for this problem seems a long time in coming.
Another fault recently was that some Windows Updates were silently found to be viruses. I didn't know this at first. I only later thought to try turning Bitdefender off for 5 minutes while the updates installed. I didn't so much worry that Bitdefender was doing this because any security program makes the occasional mistake. Nonetheless, something less silent that told me that Bitdefender was preventing changes to my computer for my protection would have been preferable. I could have then tied the problem to a false positive straight away.
There is a big 'HOWEVER' to the above though. This is that Bitdefender provides very good protection. This being borne out by all of the comparison charts I've ever seen. Bitdefender is nearly always at, or near, the top for detection rates and protection. I'm prepared to stick with Bitdefender because I think this overrules any drawbacks or annoyances the program has.
I have tried other security suites and know that these too can have their own problems and/or annoyances. You only have to read around a bit to become informed of that. So, if I'm going to put up with a problem or two, I might as well do it with a suite that offers what I think is the best protection going.0 -
Hello,
Oooh...come on guys...read the rules. This is only a tech support forum.
...and a new rule:
"Give us your money and shut up
" /> ". Do not disturb our silent world. 
Furthermore, we should take care of our customers (over than 400 millions).
How do you think we can do that me and my wife Mariuca?
Regards
Florin Talpes: CEO
P S: I'll send my son, Christian, to close this topic, immediatelly.0 -
Hi Everyone
Its a sarcastic post. Don't take it personal. Only give your comments on the silence of the so-called technical support.0 -
Hello ONT
No my friend, it's not a sarcastic post. It reflects the truth and only the truth.
If you take a look at "BitDefendrer reviews" on google you'll see, at firsts results, that BD is in top10 but not the best as used to be before, cause of inadequate malware watching, comparing with other AVs.
As for <<Tech Support>> just read comments that follow reviews.
In my opinion, this company is sinking, day by day, under the weight of its (400 millions
) customers or (more seriously) cause of lacking of personnel that is hardly paid for its job by Mr Florin Talpes and...his wife Mariuca.
As for me, I'm still remaining here because I've paid only 25 euros (3 PCs, 1 year from Romanian site) for a renewal, price that represents the real worth of this product and of course I don't trust it anymore.
Regards!0 -
I'm also here for a while, because in Russia there are users of the product, and someone has to help them, and if not me, then who)
0 -
The "VIRUS" of "SILENCE" first affect the Product badly since 2012 version and now the technical support.
I think that Bitdefender company has changed their motto for their technical support as : Wait, wait, wait and continue to wait.0 -
If you take a look at "BitDefendrer reviews" on google you'll see, at firsts results, that BD is in top10 but not the best as used to be before, cause of inadequate malware watching, comparing with other AVs.
Fairly recent test results:
http://www.av-comparatives.org/comparative...s/dynamic-tests (click the graph image)
http://www.av-test.org/en/tests/home-user/...-7/sepoct-2012/0 -
Top ranked protection with worst ranked technical support.
0 -
Both being top ranked in everyone's opinion would be good in an ideal world. Could go for top ranked support with a lesser rating of protection I suppose.
0 -
Both being top ranked in everyone's opinion would be good in an ideal world. Could go for top ranked support with a lesser rating of protection I suppose.
What an utterly ridiculous notion...
Having top notch protection and top notch customer support isn't mutually exclusive.. in fact exactly the opposite, having effective and open customer support should be part of the overall 'security model' as an extra and valuable layer of security for their customers!
In short they should go hand in hand!0 -
@ mart
...as werby3:
I prefer reviews, by people with a name & a surname, followed by comments of users and NOT impersonal comparisons by labs (which are paid for this).
...as Florin Talpes CEO:
My previous offer still remains PLUS a room in my cottage on Black Sea coast.
Regards0 -
What an utterly ridiculous notion...
Just a little sarcasm of my own there Swampster. Sorry you weren't able to see it.I prefer reviews, by people with a name & a surname, followed by comments of users and NOT impersonal comparisons by labs (which are paid for this).
I find that impersonal comparison charts are better because the programs are tested against threats. I think this makes the results more factual than reviews and comments, which can sometimes be more a writer's personal opinion. I note that some reviews do actually refer to the comparison charts, so they too put value on them sometimes. But still, we are all different and must use our own way of making ourselves happy with our chosen protection.
As regards paying, if all the companies have to pay, then they would all still start from the same level. So I believe the comparisons to be fair ones.0 -
Just a little sarcasm of my own there Swampster. Sorry you weren't able to see it.
I find that impersonal comparison charts are better because the programs are tested against threats. I think this makes the results more factual than reviews and comments, which can sometimes be more a writer's personal opinion. I note that some reviews do actually refer to the comparison charts, so they too put value on them sometimes. But still, we are all different and must use our own way of making ourselves happy with our chosen protection.
As regards paying, if all the companies have to pay, then they would all still start from the same level. So I believe the comparisons to be fair ones.
I think that they test the products on the standalone systems and not on the network which also have infected systems. So this comparison is not considered as perfect, as on the Network the malware handling is somewhat complex and difficult and Bitdefender lacks in it. Once I have faced the issue with the conficker worm on network and Bitdefender was having problem to tackle with.
Buffer Overflow Problem Caused By Conflicker Worm, Windows Generic Host Process Error
This was the issue which i faced, there may be other Network malwares which are not handled by Bitdefender properly.0 -
But in this topic we are not going to discuss the protection level, I started this topic to raise the sound against the Silence of the so-called technical support.
0 -
I think that they test the products on the standalone systems and not on the network which also have infected systems. So this comparison is not considered as perfect, as on the Network the malware handling is somewhat complex and difficult and Bitdefender lacks in it. Once I have faced the issue with the conficker worm on network and Bitdefender was having problem to tackle with.
Buffer Overflow Problem Caused By Conflicker Worm, Windows Generic Host Process Error
This was the issue which i faced, there may be other Network malwares which are not handled by Bitdefender properly.
@Rampant: What do you say about this?0 -
I for buffer overflow protection, I recommend using EMET.
0 -
This is not sarcasm))
0 -
I for buffer overflow protection, I recommend using EMET.
Many thanks for this recommendation as it is very informative.
Do you know whether the antivirus comparison companies also conduct tests on products installed on standalone system but also in Network which also have infected systems? I am thinking that they are simply conducting the tests on the standalone systems that is not on the Network.0 -
Hi
I think I have a tension for your case.
As the new Bitdefender 2013 product suite was released, we would like to inform you that you disappoint from a FREE upgrade to the latest version.
Apart from the fact that the 2013 suite brings lots of new bugs and issues, it will not most likely solve any issues/bugs that you may have encountered with your previous Bitdefender product and also have its own many.
Please check out this announcement:
http://forum.bitdefender.com/index.php?act...f=229&id=42
After you install the new version, if needed, we will continue to trash the conversation on the new area from here:
http://forum.bitdefender.com/index.php?showforum=293
Go to h-e-ll
Worst regards,
Sleeping Technical Support Engineer @ Bitdefender HQ
-------------------------------------
Bitdefender Forum Rules
Bitdefender KnowledgeBase
My Bitdefender
Protected by Bitdefender Total Security 2013 with Autopilot and Safepay
It beats all viruses and antiviruses. Always AWAKE with SLEEPING Technical Support
-------------------------------------0 -
Sssssssshhhhhhhhhh.....
......
technical support is sleeping....don't disturb them......
0 -
Sssssssshhhhhhhhhh...........
technical support is sleeping....don't disturb them......
Hello ONT,
That this is not sad and truthful, I would laughed....
Congratulation for adequate sarcasm !
If they are worn out batteries for a alarm clock, they must be able to buy a loud rooster for AWAKEning.
Regards.0 -
Sssssssshhhhhhhhhh...........
technical support is sleeping....don't disturb them......
Well done Ont. Very well done!!0 -
Well done Ont. Very well done!!
Bitdefender is not sleeping. They are hibernating for the winter like an old bear. They will wake up in springtime but when they see all the problems they will go back to sleep.0 -
Bitdefender is not sleeping. They are hibernating for the winter like an old bear. They will wake up in springtime but when they see all the problems they will go back to sleep.
" />" />" /> ......totally agree. Lets see when they wake up. The product is always Awake but their technical support won't, it always Sleep. They are seeing horrible dreams of forum posts and are reluctant to reply.0 -
Hey
Christian: Santa, can I close this topic?
Santa: Yes!
http://forum.bitdefender.com/index.php?act...f=311&id=18
Merry Christmas!0
