[solved in BD 2014] Espn Gamecast/fantasycast And Flash Player

I am trying to troubleshoot an issue I'm having with ESPN Gamecast and Fantasycast features. As you may know, these features provide real-time updates for a number of sports or fantasy sports teams. One of the great aspects of these features is that they automatically update the webpage to change the score, update player/ball movement, and game statistics. The automatic aspect eliminates the necessity of manually updating the page to refresh the information. Gamecast/Fantasycast appear to be Flash Player driven (Java too?).

Issue: Gamecast/Fantasycast are not automatically updating - they open perfectly fine, but remain "static" in terms of the information they display until manually refreshed with "F5". I am trying to determine if this is related to BIS2013. There are a couple of threads here suggesting some incompatibility between BIS2013 and Flash Player. This issue is the same whether I use Firefox 17 or Internet Explorer 9.

Anyone experiencing the same issue? Suggestion for how to fix or test root cause? I should add that this is not a recent issue and has been happening for a number of months.

Background: Windows 7 64-bit (completely up-to-date), BIS 2013 16.24.0.1684 (latest), Flash Player 11.5.520.110 (latest), and Java 7 U9 (latest). I have performed complete uninstalls of Flash Player and Java, to no avail.

I was having the same problem with both IE9 and Chrome. It started when I did the free upgrade from BIS 2011 to BIS 2013. To troubleshoot, I reset my IE9 browser to default, I turned off the firewall, antispam, etc. and also I uninstalled Java, Flash...no help. So I uninstalled BIS 2013, restarted, and the scores started updating again. I am within 20 days of subscription end so I am choosing a different security suite. Hopefully they fix this because I really like BitDefender.

Hello,

Could you please tell me if this issue persists with the new build version 16.28.0.1763?

(right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?showtopic=35498

http://forum.bitdefender.com/index.php?showtopic=35499

Looking forward to hearing from you.

I am having the same issue with the ESPN Fantasy Football website updating "live" and also via the FantasyCast aspect of the site. I am NOT able to chat within the ESPN site either. I uninstalled Bit Defender Total Security and everything worked just fine. Reinstalled TS and the problem again come up. Ugraded to TS2013 (build 17.17.0.773) and still experiencing the problem. I have like 4XX days left and need this resolved please. Thanks

same exact issues here; tried shutting off every setting I could find and whitelisting the site to no avail

come on Bitdefender staff, please look into this. I was recently using Bitdefender 2013 and having the problem, I tried with Firefox, Chrome and IE9. Disabled everything, SSL Scan, everything. Still will not update. I uninstalled 2013, and fantasycast works fine. I then installed Bitdefender 2014 and now it no longer works again, even after disabling everything. What is the point of forums on your website if you dont reply to us with help? I am ready to uninstall Bitdefender again and go with Emsisoft or another competitor. PS I am using Bitdefender Internet Security 2014, next month is my renewal, I will think twice not because of the software, I do love the software and virus definitions updates, but because of the customer support here at the forums.

Hello,

Please perform the test below and let me know if the live scores work properly:

- Open Bitdefender > turn Auto Pilot OFF > Settings > Update > check the option 'Prompt before downloading'

- Restart the computer in Safe Mode.

- Browse to: C:\Program Files\Bitdefender\Bitdefender

- Locate file "bdtl.dll"and rename it into "bdt.dl_";

- Restart the computer in Normal mode;

- Once the product will want to Update, please make sure to select only the Virus Signature option and not the Product Update one, as that will replace the file you renamed in Safe mode.

I'm looking forward to your feedback.

Has anyone been able to fix this issue? I received the same info from BitDefender support, but renaming to "bdt.dl_" is not a solution since this file is updated eventually by restart or if you don't respond to the popup in time. Regardless, you still get regular popups for signature updates.

Curious if anyone has been able to fix this or got anywhere productive with customer support before I switch to a new product.

Envoyez-moi une copi d'écran svp.

___________________

buy #### 14 Xbox ###

I am a bit surprised that I've had no further contact from Georgia. She did type, "I'm looking forward to your feedback", but she did not response once I provided the results of my test.

I too have filed a help desk ticket, though I suspect that Bitdefender would rather a customer pay the $49.99 for VIP support. It is unfortunate because I paid for a multiple year subscription; I would hope to be supported in some fashion at least by the support team through a routine ticket submission.

I guess. The wait time may seem somewhat long, but so far every single email ticket that I have ever opened (and I have opened four) have solved my problem 100%. Now, I will admit it did take 1-2 weeks, but they did indeed solve all my issues. You could try phone support. I've never called, so I wouldn't know how good (or bad) phone support is. My experience with Dell and Microsoft's phone support have been travesties, so I would assume Bitdefender's would be the same way. Usually, email support is the way to go.

LOL, at "I suspect that Bitdefender would rather a customer pay the $49.99 for VIP support". That's true to an extent, yet false when used as a generalization. Here's a similar comparison. My family and I actually went to Disney World in Florida last fall. Now, if you've never been to Disney World, there are two packages you can buy. There is the standard park pass, and the VIP park pass. If you bought the VIP park pass, you automatically get to go to the front of the queue line. We waited in front of one ride for about five minutes. When we got to the ride, we met a guy who said he and his son waited 2 hours to finally go on the ride!

Point being, I bet the Bitdefender VIP support service is the same. They are not "purposely" ignoring your ticket because they want you to purchase the VIP support package. Rather it simply takes them time to actually get to your ticket as any VIP ticket that comes in automatically gets bumped to the front of the line like I did at Disney World. Not to mention all the other "standard" tickets that other people submitted before you did. So just be patient, I guarantee your question will be answered satisfactorily (eventually).

Good follow up report, golfe, glad to hear it and "see you". Your patience in starting and maintaining this thread I'm sure will help others