Usb Ports

kirkton
kirkton
in General

Since installing Bitdefender Total Security 2013 my usb ports are not responding....Could this be linked to Bitdefender and can it be solved??

Comments

  • coolcool1227
    coolcool1227 ✭✭✭

    What problem you are facing exactly? Give some details.

  • kirkton
    kirkton
    What problem you are facing exactly? Give some details.


    When I attach my external Western Digital Hardrive to the usb port it does not open....I have since uninstalled Bitdefender and replaced it with a free trial version of another internet security company and my usb ports are working again....so I can safely say that Bitdefender was the problem....are there any solutions for this problem so I can install what I have paid for or will I just go with the other company??

  • coolcool1227
    coolcool1227 ✭✭✭

    Bitdefender don't have any feature to block removable media like Eset offers. There are only two settings related to removable media


    1) Antivirus > Vulnerability > Media Auto Run (ON or OFF)


    2) Antivirus > Exclusions > Scan USB Devices (Auto Scan, Disabled, Ask Every Time)


    But Bitdefender does block automatic opening options that prompted when you insert the USB devices if you enable any of above said options.

  • kirkton
    kirkton
    Bitdefender don't have any feature to block removable media like Eset offers. There are only two settings related to removable media


    1) Antivirus > Vulnerability > Media Auto Run (ON or OFF)


    2) Antivirus > Exclusions > Scan USB Devices (Auto Scan, Disabled, Ask Every Time)


    But Bitdefender does block automatic opening options that prompted when you insert the USB devices if you enable any of above said options.


    Thanks for the suggestions.....I will re-install Bitdefender and try the above options now that I know where to look.......thanks again

  • kirkton
    kirkton
    Thanks for the suggestions.....I will re-install Bitdefender and try the above options now that I know where to look.......thanks again


    I have tried Bitdefender 2013 again.....I have either got the settings wrong or 2013 does not work properly.....anyway I have gone back to 2012 and everything is good again....thanks anyway

  • coolcool1227
    coolcool1227 ✭✭✭

    Does it appear in My Computer and Device Management? Attach snapshot of both and also of the message when you try to open by double click on it.

  • Georgia
    Georgia ✭✭✭

    Hi kirkton,


    Do you need further assistance?

All Time Leaders

Categories

Defenders of the month