Total Security 2013

deadman1972
deadman1972
in General

Recently purchase BD total security 2013 and it seems to be runnig fine on my windows 7 system if a little slow on startup. However i installed it also on my sisters dell inspiron running xp and it has slowed down completely. It now takes like 4 minutes for her laptop to startup and once open it takes forever for firefox to open with no other programs running.Any suggestions would be helpful. Not sure what other info ye might require so please llet me know and i will do my best.

Comments

  • columbo
    columbo ✭
    edited December 2012

    Hi deadman1972, and welcome :)


    You may want to confirm that your sisters Dell XP meets at least the minimum system requirements, as with Total Security could be taxing her system if she's not more in the Recommend system requirements. see also link on left side of web page: http://www.bitdefender.com/solutions/total-security.html


    TotalSecurityrequirements.jpg


    Please follow up with any thoughts you may have.


    Kind regards,


    Columbo

  • deadman1972
    deadman1972
    Hi deadman1972, and welcome :)


    You may want to confirm that your sisters Dell XP meets at least the minimum system requirements, as with Total Security could be taxing her system if she's not more in the Recommend system requirements. see also link on left side of web page: http://www.bitdefender.com/solutions/total-security.html


    TotalSecurityrequirements.jpg


    Please follow up with any thoughts you may have.


    Kind regards,


    Columbo


    Thanks Columbo, i have given back her laptop for the present but from what i can remember of the specs i suspect that the RAM is way too low as i think she only has just 1gb ram and also it is an intel centrino processor single core. It is windows xp sp3 32 bit.

  • Georgia
    Georgia ✭✭✭

    Hi deadman1972,


    If the Bitdefender product that you chose is not compatible with your sister's PC we can offer you in exchange a license key for a product which is perfectly compatible. This does not require other cost from your side. Of course that it will have the same number of virus signatures as the one that you initially chose, it is just that she will not have access to certain features. You will keep Bitdefender 2013 installed, while your sister will have another Bitdefender version - both of you will still use the same license key.


    Please post back if you accept our offer and we will send you right away the new license key and the installation instructions for the corresponding Bitdefender software. :)

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