Automatic Renewal

JohnDublin
JohnDublin
edited January 2013 in General

I have over the last three years used BitDefender for my main A/V


Last Year I got a new PC, around December, rather than transfer over my BitDefender 2012, I decided to go ahead and purchase 2013 ... even though I had a few months on 2012 left


Today I got an email from Graphic River in relation to an "Auto Renewal Reminder", not a huge issue as it clearly stated how to cancel auto renewal, which of course I am already going to do as I have ALREADY purchased 2103


So it advises to go to this link -


www.findmyorder.com


I go there, add my order number 17885955124 enter my password, eventually find where the cancel subscription is, and it brings you to this page


https://www.findmyorder.com/DRHM/store?Acti...onID=1640978309


This page will not take my email address, keeps prompting me that I must enter a valid email address, even though it will emial me on my email on my email address if I click forgot password, so my credentials are 100% correct


Please can someone resolve this matter and cancel my subscription, I have as indicated already purchased 2013


Regards


John

Comments

  • empezza
    empezza ✭✭✭

    I am having the same issue - This page will not take my email address, keeps prompting me that I must enter a valid email address.

  • JohnDublin
    JohnDublin

    Can someone from the moderation team please acknowledge and resolve the issue I am having with your renewal system.


    It is kind off common courtesy to try and look after your customers who have already bought a product you are suggesting you are planning to charge again.


    I hasten to point out you are quite happy to reply and acknowledge posts in relation to potential customers buying the various BitDefender products


    Its not through my inept abilities I cannot cancel said issue myself, I'll once again reiterate it seems to be a problem with your auto-renewal service, or dare I say lack off.


    Regards


    John

  • rwilsond
    rwilsond
    I have over the last three years used BitDefender for my main A/V


    Last Year I got a new PC, around December, rather than transfer over my BitDefender 2012, I decided to go ahead and purchase 2013 ... even though I had a few months on 2012 left


    Today I got an email from Graphic River in relation to an "Auto Renewal Reminder", not a huge issue as it clearly stated how to cancel auto renewal, which of course I am already going to do as I have ALREADY purchased 2103


    So it advises to go to this link -


    www.findmyorder.com


    I go there, add my order number 17885955124 enter my password, eventually find where the cancel subscription is, and it brings you to this page


    https://www.findmyorder.com/DRHM/store?Acti...onID=1640978309


    This page will not take my email address, keeps prompting me that I must enter a valid email address, even though it will emial me on my email on my email address if I click forgot password, so my credentials are 100% correct


    Please can someone resolve this matter and cancel my subscription, I have as indicated already purchased 2013


    Regards


    John


    Auto-Renew should be canned. They double-charged me for renewing. When I spoke to a person on a long very disoriented outsourced/overseas call, they said it was because I was on auto-renewal when I accepted their offer to renew with bonus months. They will Not reply to my emailed questions and requests to resolve the issue. I never wanted auto-pay, and if they thought I was on it they should not have made the bogus/bonus offer to renew; and they certainly should not have double-charged my CC.

  • Georgia
    Georgia ✭✭✭

    Hello,


    @ John: I kindly inform you that future automatic renewals and email notifications have been canceled on your #17885955124 order. Please let me know if you have any other questions regarding Bitdefender products and services.


    @ empezza: I see that Bitdefender Customer Service already assisted you via ticket ID 201301161003398 . The new expiration date for your current license key is June 25th, 2014. Please don't hesitate to contact us if there's anything else we can help you with. Thank you!


    @ rwilsond: As we promised, your orders were fully refunded via ticket ID Ticket ID: 201301231030776. We are sorry for any inconvenience this may have caused and we remain at your disposal for further information.

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