Installed, Restarted, Crashes

antaeusdk
antaeusdk
in Bitdefender antivirus free edition

Hi,


Just want to say that Bitdefender 2013 free crashes after being installed and rebooted.... everytime.


Only works the first time around.


I am running Windows 7 Pro x64 SP1, also trying to install the x64 version.


(Yes, nothing else that could interfere is running)


Thanks in advance.

Comments

  • Unknown
    Unknown
    edited January 2013
    Hi,


    Just want to say that Bitdefender 2013 free crashes after being installed and rebooted.... everytime.


    Only works the first time around.


    I am running Windows 7 Pro x64 SP1, also trying to install the x64 version.


    (Yes, nothing else that could interfere is running)


    Thanks in advance.


    Hello. Thanks for your feedback.


    First of all where did you download de kit from?


    Also can you provide us the installation logs located in ProgramData folder with .bit extension?


    You can send them via http://www.sendspace.com or http://www.mediafire.com and after send me the link or more simply via PM.

  • antaeusdk
    antaeusdk
    Hello. Thanks for your feedback.


    First of all where did you download de kit from?


    Also can you provide us the installation logs located in ProgramData folder with .bit extension?


    You can send them via http://www.sendspace.com or http://www.mediafire.com and after send me the link or more simply via PM.


    The only thing I can find there is 5 files called a random number .bdinstall.bin.


    I downloaded the file from bitdefender.com

  • Unknown
    Unknown

    Hi antaeusdk,


    Can you send me those files I as mentioned above?


    Thanks.

  • antaeusdk
    antaeusdk
    Hi antaeusdk,


    Can you send me those files I as mentioned above?


    Thanks.


    I would love to, but I can't seem to find any. I have no files on my computer ending with the extension .bit.

    post-127099-1358596048_thumb.png

  • antaeusdk
    antaeusdk
    edited January 2013

    I went out on a limb, and hoped it was those bdinstall.bin files you wanted.


    www.antaeus.dk/ProgramData.zip

  • Unknown
    Unknown

    Hello,


    So, you should use this link to install the product http://www.bitdefender.com/solutions/free.html


    Now, we have been analysing the logs and it seems that on 08.01 you have uninstalled the product and it failed and in the same session, on 15.01, you tried to install the product and it requested a restart.


    You have to restart the machine, then succesfully unninstall the product (which will ask for another restart) and then use the link above to install it correctly.


    If you have other issues please let me know.

  • antaeusdk
    antaeusdk

    My apologises for the latened reply.


    I do tend to NOT restart my computer very often.


    That I did, it prompted me if I wanted to uninstall or repair. I tried uninstalling, it failed, and I sent the logs. I tried this again, and failed again. After restarting for the gods know how many times, I tried repair. That seemed to work. I restarted and it seems to be running.


    Thank you!

  • Unknown
    Unknown

    I am glad you fixed the problem.


    Thanks.

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