Trojan Affecting Bitdefender

lykum
lykum
in General

hi I believe I have a bug on my computer it not only turned my bitdefender completely off, which was impossible for me to do, but it changed many of the rules and now when I try to set the rule back it automatically turns itself back off even though its password protected. I haven't been able to detect anything malicious even in safe mode completely disconnected from the internet. do you need a log file? well too bad because even though I turned log verbosity on, someone turned it off and emptied out all my logs.

Comments

  • lykum
    lykum

    im not laughing

  • lykum
    lykum

    go away, you do not work for bitdefender support

  • columbo
    columbo ✭
    edited January 2013

    Hi lykum :)


    Were you, or are you able to run a Rescue Scan (applies to all versions) I will not run on a XP OS: http://www.bdantivirus.com/bitdefender/ant...ion.rescue.html


    Please take note at the bottom of the above link, that the partitions are in Linux prose, and thus your main C:/ is probably listed as sda1, to be scanned. Also, I believe, you have to be directly connected to your modem/router via a Ethernet cable and not wirelessly, to be able for BD to be able to check for updates.


    Let us know how it goes.


    Columbo

  • coolcool1227
    coolcool1227 ✭✭✭
    go away, you do not work for bitdefender support


    And you think bitdefender has support?


    Just wait a little longer.


    Let him wait for reply from bitdefender's technical support for months :rolleyes:<img class=" />:P , otherwise do as columbo suggested and post here the results.

  • Georgia
    Georgia ✭✭✭

    Hello lykum,


    Please let me know if you managed to solve the issue you first submitted. Do you need further assistance?


    Thank you!

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