[solved] Bitdefender Corrupts Most Of My Exe-downloads

Hello

Please tell me, do you have the On Access Scanner set to Aggressive?

Thank you!

Same on my side, default settings, reinstalled many times but exe, iso get corrupt.

Also i had many crashes of the game Natural Selection 2 (and some other games) and noticed that crashed did not occur when Bitdefender was uninstalled.

Antivirus should prevent issues, but since the last few updates i'm having many issue's.

Many files got corrupted during downloading and made a big mess on my system. " />

Now i think of it, i'm using Steam and game crashes are probably caused by Bitdefender corrupting updates that download.

When i press the check file button in steam it finds Inconsistencies and re-downloads them.

I've replaced RAM, SSD, HDD PSU, Router, Modem.. only thing that solves my issue is uninstalling Bitdefender.

Please help..

Will post system specs later today

I face the same corrupted downloads issue. I'm pretty sure it's thx to great traffic scan. Once again I have to put bdtl.dll into trash. :[

After reading these post I am glad to see I am not alone but kind of mad this is an issue for the 2013 edition.

My issue is any thing not standard like an executable file will crash on attempt to install.

I get some free software and games from Give away of the day and there other sight game give away.

But as soon as I installed Bitdefender 2013 I can not install any thing from those sights.

I can down load and extract the files contained in the zip files, but that's it.

Re-downloading the files to a different folder or drive has no effect, as well as a diffident install path.

I have a steam account and so far nothing has effected that as of yet.

The worst part is I just put this on 3 computes yesterday December 22 2012.

The most curious thing though is that I never logged in to the cloud through the program when I installed it on 1 PC and I have not had any issues on that machine.

I have used McAfee in the past, not as good a product but not the problems either.

looking for a refund then some thing else less unstable

same problem here, all my downloads are corrupted since i installed BD2013. any patch!!!

un-installed BD2013, and my problem is fixed. no more corrupted downloads

If we remove completely the antivirus before your post (like me) what are the steps to do?

I search on internet about the 16.25.0.1710 version and is released 12/12/2012. If it was released on that date how we can have that problem on 12/25/2012??

Hello

After analyzing the information we received from you we concluded that the most convenient way to fix the issue you reported is to use the Repair feature from Bitdefender. Please follow the steps below in order to start the repairing process:

- Click on the START menu button;

- Go to (All) Programs -> Bitdefender 2013 -> choose "Repair or Remove";

- Follow the on-screen instructions and restart the computer each time you are requested to;

- Register and activate the product, then open Bitdefender and run a new update; reboot again if requested;

A product update was released and it will be installed on your machine in maximum 24 hours. Your build should be 16.25.0.1710 (please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Should you need any further assistance, please do not hesitate to contact us.

Have a great day!

i had this same exact problem anoying but i got it to work after messing around with windows

i think it was this>> Go to control panel

then open windows firewall

then click on recomended settings.

i messed around with other windows settings but i think it was this that made it work

Edit: also if this works its possible that repairing messed up these settings cause i did 2 repairs

i tried disableing all the services in bitdefender and i still get the problem

I think that bitdefender have to say something about this bug.

The solution proposed don't works, the version proposed is old and don't works.

i tried disableing all the services in bitdefender and i still get the problem

you have to comletely remove Bitdefender from your PC. disabling only will not fix.

I installed Bitdefender two days ago and since then the majority of my downloads got corrupted !

I'm pretty mad about this !! " />

Can someone from the support team come back to us with news on this issue please ? (I have the last build and the problem is far from fixed)

all should spam support with this issue by right clicking the bitdefender icon in the taskbar ** and then go to about ** and click the "click here to open bitdefender help & support" ** then contact support ** and follow onscreen instructions

say how much bitdefender ###### and tell them that you going to ruin them

Hello ,

First, please accept our apologies for the encountered situation; we are working on finding the culprit of this issue and the solution, but at the same time, I would like to receive specific information from you so the situation would be handled faster.

For the current issue I would like you to check if you have the KB2735855 Windows Update installed on your system; this update applies only to Windows 7, so I will need this information only from users of this OS.

To find out go to Start > in the Search bar type View installed updates and hit Enter > wait for the list to be populated, then search for the specified update (KB2735855).

If it is installed on your system, please remove it (select it and click on the Uninstall button) and, without rebooting the computer (if you have Automatic Updates ON), check if you are able to complete the downloads successfully.

Please let me know the result of this, and afterwards, you can install the Windows Update back on.

Hello again,

I completely uninstall bitdefender and now google chrome don't corrupt the downloads.

I have a 3 license version and I have installed it on two computers (windows 7 x64) on both I have Issues with the downloads, the same problem. Im sure that can be easy to reproduce the problem on Bitdefender labs.

Please Bitdefender, stop gaining time asking for test and give updated information about the issue, how are you trying to fix it or anything else. Your antivirus software is working like a virus corrupting the downloads, I think is a critical issue that is not being addressed like a critical one....

Im sorry to say this, but this is totally unacceptable.

Also I think that the better thing that bitdefender can do with us is to refund the license price, no fix? full refund. Is easy. So, Adriana, could you escalate this thread to your manager, please?

more than a month has passed and no solution " />

Nothing from Adriana S. in 8 days. As so many users have this issue it must be very easy to replicate and resolve. Just how many people have Bitdefender got working on this.

Spanish support send me this, in my case the fix works, but I don't know the side effect... also I search and this fix is the same one of one similar bug of older bitdefender products.

Here is the fix they send me:

Please follow the steps from below in order to try to solve the encountered issue:

- First of all restart the computer in Safe Mode.;

- Browse to: C:\Program Files\Bitdefender\Bitdefender 2013;

- Locate the file: 'update_components.xml';

- Right click on it and select 'Edit' or select 'Open with' and then 'Wordpad' from the list;

- Once the file is opened, look for the '<Product enabled="1"' string;

- Replace the '1' number with '0';

- Locate file 'bdtl.dll' and rename it into 'bdt.dl_';

- Restart the computer in Normal mode;

- After restart check to see if the file 'bdtl.dll' has been replaced or still exist as renamed ('bdt.dl_');

- If the file is still renamed test to see if the issue is resolved.

[How to restart Windows in Safe Mode]

- Restart the computer (Windows Start button - Turn Off - Restart);

- Press the 'F8' key several times before Microsoft Windows begins to load; you need to press 'F8' until you will be displayed a text menu;

- Select 'SAFE MODE' in the text menu and press 'Enter'.

- Wait while Windows loads in Safe Mode; this process ends with a confirmation message; click 'OK' to acknowledge.

I am waiting for your answer with the results of the above steps.

Is this happening on Windows 8?

I don't have windows 8 to try, but on Windows 7 I have the issue on all of the ones we have.

I think i got the solution:

(got the German version, so im not sure if my translations of the menus are correct)

- Go to the Antivirus Settings

- Click User-Defined

- Go to the "Traffic-Scan" Tab

- Disable HTTP-Traffic Scan

- Enjoy

Hello everyone!

This issue has already been acknowledged by the Bitdefender team and they are currently working on a fix, which will be implemented through automatic update of the product. Until then, please follow the temporary workaround described by mrpolimero on Jan 25 2013, 08:37 PM.

Thank you!

I have had 2 responses from customers services after emailing them regarding this issue. One telling me how to get Antivirus 2013 and another telling me how to install Antivirus 2013. No wonder there is a problem when they do not even read the emails sent to them.

Hello everyone

A product update was released. Your build should be 16.26.0.1739(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

http://forum.bitdefender.com/index.php?sho...st&p=173872

Let me know if everything is OK after the reboot.

Have a nice day.

Hi Christian,

last version installed, reboot the machine and the same two-months old problem, the issue is not fixed.

Corruption on Firefox and Chrome downloads.

How Bitdefender test the fix of the issue? I try on both computers with exactly the same problem.....

Hello all,

I reported the same problem to the german support-center about 2 weeks ago. Nothing did happen until today.

I also phoned them - nothing.

I tried to get any statement by some leading persons - nothing.

I provided them very useful details (in my opinion) - nothing.

The only answer i got was 'We are in contact with Microsoft'.

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I work with W7-64bit and Opera (both up-to-date).

With corrupted (incomplete) downloads there are always missing exactly 1452 bytes (or multiples of this value). This value is well known as MTU!!!

Here is a little workaround for those who really need to get a download completed:

So I investigated a bit on my ethernet adapter settings (it's a Realtek PCIe family controller', which is very common used in many motherboards) and found a value called 'Jumbo-Rahmen' - this should translate to 'jumbo frame' or 'big frame' and defaults to 'Disabled'.

I set this value to e. g. '9k MTU' (remember the term MTU!!!) and my download completed without any problems!

BUT this does not work in all cases, so sometimes i have to change the value to e. g. '5k MTU' or whatever else to get the download. Switching between '7k MTU' and '5k MTU' often works, maybe because other values like 4, 6, 8 or 9 are multiples of 2 and 3).

AND I stopped the download in Opera's download window just very close to 100% and restarted it - success! (I think this is caused by just re-requesting the last part and such invalidating the old transfer-buffer).

AND i tried to download incomplete files with MS-IE (latest version) - incomlete also.

I think the problem is caused by inproper TCPIP-buffer-handling, either by BitDefender or by Microsoft.

-----------------

I hope that some experienced people at BD will start working on this problem!

In Germany the is a common word 'Als Letztes stirbt die Hoffnung.' which means 'Hope dies as last' (it's 'as' not 'at').

Greetings!

Christian please tell us something.

Hi,

I would like to let you know that the testing team is still working on this situation, and, for the moment, we have found a possible solution in order for the issue to be solved; please install the Microsoft hotfix linked below and let us know if the issue persists:

http://support.microsoft.com/kb/2789397/en-us

Hi Adriana S.

I've just installed the hotfix and it seems to work now.

I was luckily able to download 2 previous corrupted files.

Hope this is a solution (Microsofts description lets me believe because it exactly describes what I did watch on my machine...)

Please inform your German support colleagues...

Thanks for (hopefully) solving this problem after that long time!

Greetings to other customers.

On my preliminary test seems that the issue is fixed.

I will update the information this night when I do more tests.