[escalated] Search Advisor Not Working

I purchased Bitdefender Antivirus Plus 2013 just a few days ago. I installed it on my desktop computer and everything works great!!

Then I installed it on my laptop and the Search Advisor does not work - meaning, when I do a search on Google, I don't see any green circles with the checkmarks next to the search results.

I have tried in Internet Explorer 9.0 and Firefox 16. Then I upgraded to Firefox 17 and it still doesn't work. In both browsers I have tried the Google search engine, Bing, and Yahoo and the Search Advisor doesn't work in any of them.

My laptop is running Windows 7 Home Premium SP1 64 Bit.

I looked on these forums and found some instructions that I followed to try to fix the issue. Here is what I did:

~ From the BitDefender website I downloaded their uninstall tool then ran it as an administrator and unistalled Bitdefender.

~ Then I rebooted.

~ Then I downloaded CCleaner from Piriform.com and cleaned the registry. I rebooted then ran it once more. Then rebooted and ran it again with no registry issues.

~ Using the link that was sent to my email after purchasing the software, I downloaded a new copy of the Bitdefender installataion exe and re-installed the software. Then rebooted.

Search Advisor is still not working in either of the browsers using any of the aforementioned Search Engines.

I have gone into Bitdefenders Privacy Control module and I have verified that Search Advisor is turned on. Everything on that module is on except for Bitdefender Toolbar.

Also, one more thing... on my desktop (where Bitdefender is working just fine)... I did a search and found a link with the red circle next to it. So I did the same search on the laptop, found the same link and clicked on it. I thought maybe since it came back as a "dangerous" website on my desktop, that perhaps on my laptop Bitdefender would at least block me for accessing the page and give me a warning page. But nope, it let me through - so truly, it's not working at all.

Is there anyone here that could please help me figure this out? I have been at this for several hours now and I'm really frustrated.

Thank you!!

ok now I got to see the toolbar of bitdefender suddenly in the browser but only in one tab and in other tabs, webpages or even in single without any tab it doesn't show.

Also the search advisor is turned on but not showing any green circles still so this is becoming very unpleasant now. Please fix this Bitdefender as I'm now sure its a very fatal bug and not problems caused by users.

Yep Scan SSL is on by default - http://img442.imageshack.us/img442/2741/10590914.jpg

ok now the toolbar shows up but the search advisor still not working . It does work sometimes in google chrome latest dev version but only sometimes and in mozilla and IE10 it doesn't shows any green circles not even one time. So please patch it BitDefender

Thanks

Tried a complete fresh uninstall using the specific removal tool (even re-ran the 2012 removal tool for good measure)...rebooted,...ran Ccleaner as well,....rebooted,....installed,....still no search advisor green ticks on Google search using Firefox v19.0. still working on I.E.

Any ideas. I'm tired of uninstalling and cleaning

Any suggestions Tech support?

There seems to be a lot of readers in this thread......is it wide-spread???

Is anyone looking into the issue please?

Thanks.

Hello everyone and thank you for reporting this issue.

@ boothy99

@ whizkidraj

Have you contacted us via email? I have checked the email address used for this forum account and I couldn't find a ticket in the system.

@ minihaha

I found your ticket ID 201212011001541 in the system. You will receive an answer soon via e-mail.

Thank you!

Hi again Georgia,

I've just used the BD support tool to generate and send a report, whilst reproducing the ''fault'' on Firefox.

The reference number assigned to the e-mail is 201303121019141

Hope this helps.

Thanks,

Dave.

Hello boothy99,

I found your ticket in the system and I will assist you further via that e-mail.

Thank you

Thanks Georgia. I'll look out for your email.

Cheers.

Dave.

Thanks Georgia. I'll look out for your email.

Cheers.

Dave.

Thanks Georgia, for getting this fixed. Much appreciated.

For anyone reading this, Georgia sorted it after I sent in a Report Tool log, via BD. After a clean uninstall and reinstall, all is working perfectly :-)

Had to remove Parental Control from Microsoft Security Essentials, as they were incompatible. Could be other reasons on other PC's though.

Thanks Georgia, for getting this fixed. Much appreciated.

For anyone reading this, Georgia sorted it after I sent in a Report Tool log, via BD. After a clean uninstall and reinstall, all is working perfectly :-)

Had to remove Parental Control from Microsoft Security Essentials, as they were incompatible. Could be other reasons on other PC's though.

I meant "Windows Live Family Safety", not "Parental Control".

Hi again Georgia,

I've just used the BD support tool to generate and send a report, whilst reproducing the ''fault'' on Firefox.

The reference number assigned to the e-mail is 201303121019141

Hope this helps.

Thanks,

Dave.

Hi Everyone,

I noticed that the BD toolbar and the search adviser work only on pages/sites where scripts are permitted. In Firefox 20 (Win7, 64 bit) with NoScripts AddOn, when I permit scripts for the site/page the toolbar tab appears. If I permit scripts with a search result page the search adviser indicators appear beside the search results. If I remove a site from the NoScripts WhiteList, the toolbar and search advisor stop working.

Maybe something similar is going on with scripts permissions in some of your situations.

Want2Know

Checking links, Google search does not work.

Bing search, link checking works, it shows in my attachment, Google may have problems.

No, I don't have installed IDM.

Kaspersky seems to be having the same problem at the moment so perhaps it is a google or Microsoft problem.

I think you're on to something, ozziebear, as another forum with a blue F in their name , is having the same issue with Google.

Columbo, thanks for your investigations into this bug

to me the situation is unchanged!

search-advisor does not work on Google!

Works only on Bing, but my favorite engine is Google!

I've got it working after a system reboot.

Yes mine is working again also.

Hello all,

Thank you for your feedback.

Although this issue has been tested and a fix was released for it yesterday (announcement available here: http://forum.bitdefender.com/index.php?sho...t&p=184686), it seems that on some systems it still persists.

We are re-opening the case with the development team. We are truly sorry for the inconvenience.

here's mine. no search web advisory. its on but its not working

The issue is resolved on Bitdefender 2013

The issue persists in the german version of Bitdefender 2013. Tested today with google.com and goggle.de on Firefox 17.0.5 and Internet Explorer 10.

http://forum.bitdefender.com/index.php?s=&...st&p=184432

I am using the English version of Bitdefender Antivirus Plus 2013 and can also add that Google search is not working in IE10 or Firefox 20.0.1.

Yahoo and Bing searches do work in IE10 and Firefox, but not Google searches. Also, Google search DOES work in Google Chrome but not in the others (Firefox 20.0.1 and IE10)