Update Not Downloading Or Installing

Since about 6:30 AM this morning, CST, Bitdefender shows an update file size, but will not actually download and install the update.

I tried the other update mirror, (restarting my PC just to be sure) and that address is hanging too. It does show that the file size is getting bigger, just not downloading and installing.

Anyone else having this problem?

Christian, I would have piggy backed this post on this thread, but since that one was started on Jan. 19th, thought to start a new one.

edit: this is happening on all my Bitdefender PCs, including BD W8. Must be a server issue, as everything else is able to update?

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Nedim

Same here

Windows 8 64 bit

and

Bitdefender Windows 8 Security

geordie

I have exactly the same problem. It started today at noon a nd is still "downloading" the indicator is turning on the widget but nothing is happening. There is no internet activity showing. File size is 4998.1.

using BD IS 2013

windows vista sp2

32 bit

"Wots going on?"

ozziebear

Since about 6:30 AM this morning, CST, Bitdefender shows an update file size, but will not actually download and install the update.

I tried the other update mirror, (restarting my PC just to be sure) and that address is hanging too. It does show that the file size is getting bigger, just not downloading and installing.

Anyone else having this problem?

Christian, I would have piggy backed this post on this thread, but since that one was started on Jan. 19th, thought to start a new one.

edit: this is happening on all my Bitdefender PCs, including BD W8. Must be a server issue, as everything else is able to update?

I seem to be having this problem too.

Nedim

Why is this forum always dead?

I will contact Bitdefender support.

Mallard65

Hello.

No luck with me with my Bitdefender Windows Security 8.

I have updates on prompt before download and no delayed restart.

mitza97

I can confirm this problem. Maybe problems on update servers ???

columbo

With all these confirmations, that's what I'm thinking too.

columbo

This issue seems to have been resolved, at least for me, as the updates are now downloading and installing.

ozziebear

This issue seems to have been resolved, at least for me, as the updates are now downloading and installing.

Yes, seems to be working again.

columbo

Thanks ozziebear It seems to have just been a wee bit of a server issue. All seems well now

geordie

seems to be sorted now Thanks

rootkit

Hello everyone

Thank you for your feedback.

My colleagues investigated the situation and all our servers were up and running when this topic was created on the forums.

Should you need any further assistance, please do not hesitate to contact us.

Have a great day!

columbo

Thanks for checking into it, Christian What could have caused it, do you have any ideas on that?

alexx69

Hello everyone

Thank you for your feedback.

My colleagues investigated the situation and all our servers were up and running when this topic was created on the forums.

Should you need any further assistance, please do not hesitate to contact us.

Have a great day!

Hello Christian,

I need your further assistance because my downloading/installing currently not work!

I wait for an hour to get my updates (size ~ 9MB) without success.

Thank you very much !

rootkit

Hello

Please stop the update process and reboot the system.

Let me know if everything is working properly after.

Take care.

alexx69

Hello Christian,

After reboot situation is the same, but the size of the updates is now increased.

It´s the only change.....

Regards.

alexx69

Hello everyone

Thank you for your feedback.

My colleagues investigated the situation and all our servers were up and running when this topic was created on the forums.

Should you need any further assistance, please do not hesitate to contact us.

Have a great day!

Hello Christian,

The problem with the updates is now fully resolved, what was the cause? I really wouldn´t know.

I have not been totally disabled to downloading updates, but downloads were very slow.

For 9 MB I needed more than an hour......

By the way now everything works as it should be (I was monitored the situation in the last few hours)

Regards.

coolcool1227

How do we know whether the server is functional or not outside Bitdefender, means any command like ping etc or something else to check its availability?