Update Not Downloading Or Installing

columbo
columbo ✭
edited February 2013 in Update

Since about 6:30 AM this morning, CST, Bitdefender shows an update file size, but will not actually download and install the update.


I tried the other update mirror, (restarting my PC just to be sure) and that address is hanging too. It does show that the file size is getting bigger, just not downloading and installing.


post-4566-1360176092_thumb.jpg


Anyone else having this problem?


Christian, I would have piggy backed this post on this thread, but since that one was started on Jan. 19th, thought to start a new one.


edit: this is happening on all my Bitdefender PCs, including BD W8. Must be a server issue, as everything else is able to update?

Comments

  • Nedim
    Nedim

    Same here


    Windows 8 64 bit


    and


    Bitdefender Windows 8 Security

  • geordie
    geordie

    I have exactly the same problem. It started today at noon a nd is still "downloading" the indicator is turning on the widget but nothing is happening. There is no internet activity showing. File size is 4998.1.


    using BD IS 2013


    windows vista sp2


    32 bit


    "Wots going on?"

  • ozziebear
    ozziebear ✭✭✭
    Since about 6:30 AM this morning, CST, Bitdefender shows an update file size, but will not actually download and install the update.


    I tried the other update mirror, (restarting my PC just to be sure) and that address is hanging too. It does show that the file size is getting bigger, just not downloading and installing.


    post-4566-1360176092_thumb.jpg


    Anyone else having this problem?


    Christian, I would have piggy backed this post on this thread, but since that one was started on Jan. 19th, thought to start a new one.


    edit: this is happening on all my Bitdefender PCs, including BD W8. Must be a server issue, as everything else is able to update?


    I seem to be having this problem too.

  • Nedim
    Nedim

    Why is this forum always dead?


    I will contact Bitdefender support.

  • Mallard65
    Mallard65 ✭✭✭

    Hello.


    No luck with me with my Bitdefender Windows Security 8.


    I have updates on prompt before download and no delayed restart.

  • mitza97
    mitza97 ✭

    I can confirm this problem. Maybe problems on update servers ???

  • columbo
    columbo ✭
    edited February 2013

    With all these confirmations, that's what I'm thinking too.

  • columbo
    columbo ✭
    edited February 2013

    This issue seems to have been resolved, at least for me, as the updates are now downloading and installing.

  • ozziebear
    ozziebear ✭✭✭
    This issue seems to have been resolved, at least for me, as the updates are now downloading and installing.


    Yes, seems to be working again.

  • columbo
    columbo ✭

    Thanks ozziebear :) It seems to have just been a wee bit of a server issue. All seems well now :)

  • geordie
    geordie

    seems to be sorted now Thanks

  • rootkit
    rootkit ✭✭✭

    Hello everyone :)


    Thank you for your feedback.


    My colleagues investigated the situation and all our servers were up and running when this topic was created on the forums.


    Should you need any further assistance, please do not hesitate to contact us.


    Have a great day!

  • columbo
    columbo ✭
    edited February 2013

    Thanks for checking into it, Christian :) What could have caused it, do you have any ideas on that?

  • alexx69
    alexx69 ✭✭
    Hello everyone :)


    Thank you for your feedback.


    My colleagues investigated the situation and all our servers were up and running when this topic was created on the forums.


    Should you need any further assistance, please do not hesitate to contact us.


    Have a great day!


    Hello Christian,


    I need your further assistance because my downloading/installing currently not work!


    I wait for an hour to get my updates (size ~ 9MB) without success.


    post-105258-1360337571_thumb.jpg


    Thank you very much !

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Please stop the update process and reboot the system.


    Let me know if everything is working properly after.


    Take care.

  • alexx69
    alexx69 ✭✭

    Hello Christian,


    After reboot situation is the same, but the size of the updates is now increased.


    It´s the only change.....


    post-105258-1360339248_thumb.jpg


    Regards.

  • alexx69
    alexx69 ✭✭
    Hello everyone :)


    Thank you for your feedback.


    My colleagues investigated the situation and all our servers were up and running when this topic was created on the forums.


    Should you need any further assistance, please do not hesitate to contact us.


    Have a great day!


    Hello Christian,


    The problem with the updates is now fully resolved, what was the cause? I really wouldn´t know.


    I have not been totally disabled to downloading updates, but downloads were very slow.


    For 9 MB I needed more than an hour......


    By the way now everything works as it should be (I was monitored the situation in the last few hours) :)


    Regards.

  • coolcool1227
    coolcool1227 ✭✭✭

    How do we know whether the server is functional or not outside Bitdefender, means any command like ping etc or something else to check its availability?

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