Screens/pages Refreshing

HI.

Just checking with people who have the knowledge :-).

We have Vista Ultimate and BD Total Security Build 16.26.0.1739.

We have noticed a pattern of some net pages loading and after a fraction of a second they reload (we use Firefox). This is relatively new (since about mid December 2012) and does not happen with all net pages, however it does occur constantly whenever we load a login window like email accounts, forum logins etc.

We use Safepay when accessing secure financial login net pages and haven't seen the refresh problem with those pages. However we have only used Safepay a couple of times since we noticed the page refreshing issue in Firefox.

So, what to do, is this kind of window reloading common, that is, are we being overly cautious (Paranoid:-))?

Regards.

Ok, I will try and give an answer (Bitdefender style :-).

So here we go;

Option 1: Thanks fredsone for posting here you need to do a lot of stuff, send a log file and will have escalate your issue to level 2... So you need to wait!

Option 2: You need to uninstall your Bitdefender run our Uninstall Tool and run CCleaner, and/or then start in safe mode to do something, then reinstall the whole thing again... That may or may not fix anything but it will give you something to before you settle down and wait!

Option 3: We are making some changes which might eventually arrive by automatic update and won't require any additional action, perhaps! Oh don't forget to wait!

Option 4: Spend your money and telephone BD, this wont necessarily get you anywhere but we will make some more cash out of you and you get to listen to our cool tunes while on hold for a very long time, so yet again you need to wait!

Option 5: Send some e-mails to BD support lol lol lol and for your troubles you will need to wait!

Option 6: Use the specially designed Bitdefender_Supporttool to log your problem (it may not work but it sure looks good) and then wait!

Finally;

To all those who have been charged for a new license period and are angry because you didn't want it, well why did you authorise BD to automatically renew your license? For the auto-renewal to occur you will have selected the auto-renewal check-box we included in the original purchase and setup process

Yes the auto-renewal option was designed in such a way that it looked exactly like a terms and conditions agreement and like all of those agreements it was a requirement that you accept it in order to proceed with the instillation, but if you looked hard enough you could have cancelled it once you had BD installed.

Take care :-)

...If this forum a comedy site?...

As for marysone's comments about waiting...she's just missed the obvious:

BD support is again - at least - one step ahead. They're preparing for Mars...time - perhaps they are already there.

Regards

Hi,

First, we all know about lack of BD support which is unacceptable and perhaps in near future we'll see an improvement.

As for your worry about instantly reloading pages on Firefox, I noticed that on my previous OS (Win 7) but I never paid attention to this. I don't know what it is (and I'm somehow sure that is not critical).

What I know is, when I send any kind of personal infos through internet is almost similar I publish them on CNN, even if I use CIA's security.

Realizing this, I use AV/Firewall apps for protection from...novice hackers they only want to play with us.

Regards