[escalated] Firewall Not Working Total Security 2013

capirossi
capirossi
in Firewall

Hi, I recently purchased bitdefender total security 2013 and from the very first time, my firewall is not working. How i know this is that when i go to network monitor, there is no traffic and all the settings are disabled in the firewall settings. I cant even select the adapter.


I logged a case with bitdefender and provided the logs as requested. Bitdefender support is so poor that they dont even care to update the case status or even the customer for the problem. I have been following up everday from the live chat executive and all i get in reply is - I will escalate this case and you will be receiving a response shortly.


I have tried hard for past 8 days to get this atleast analyzed by them, but seems to me bitdefender support does not care about customers.


Hope you all wont face the issue like me. if anyone of you have ever faced or will face any issues then we should bring this up in these forums so people should be awareof what they are getting after paying this high amount so they can lower there expectations accordingly.


Anyone has any clues on why this is happening with me?


Background - I installed total security 2012 as trial pack before purchasing total security 2013. Ofcourse i removed total security 2012 before installing total sec 2013.


Prev with total security 2012, i face no issues. For 2013, i have already uninstalled and installed 2013 couple of times. I have gone one step ahead and uninstalled 2013 and installed 2012 again but i also doesnt work.


Any ideas?


thanks.


capirossi

Comments

  • rootkit
    rootkit ✭✭✭

    Hello capirossi :)


    Welcome to the forums.


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day.

  • jan.dzbanek@gmail.com
    jan.dzbanek@gmail.com

    Hi,


    I have a similar problem with BD´s Total Security 2013 + Windows8 (64-bit) as reported above.


    I am using a BD TS2013 for one month and I have this error from the beginning. My network activity monitor shows no connections nor any adapters.


    Log file is upload here: http://www.sendspace.com/file/7nxaej


    And some illustrative printscreens attached.


    Regards,


    Jan

    post-129807-1360796126_thumb.jpg

    post-129807-1360796130_thumb.jpg

    post-129807-1360796134_thumb.jpg

  • coolcool1227
    coolcool1227 ✭✭✭

    Repair your Bitdefender or switch to Windows 8 Security.

  • jan.dzbanek@gmail.com
    jan.dzbanek@gmail.com
    Repair your Bitdefender or switch to Windows 8 Security.


    Well, I tried today once more repair BD TS2013, reinstall completely and install Windows 8 Security ... nevertheless the Firewall functioning remains the same as before ... i.e. not working :-)

  • coolcool1227
    coolcool1227 ✭✭✭
    edited February 2013

    Update your Network (LAN or Wireless) drivers. Also check the Bitdefender Firewall Driver status by seeing the attachment.

    post-31288-1360987557_thumb.jpg

  • Georgia
    Georgia ✭✭✭

    Hi JanDzb,


    Have you contacted us via email? I have checked the email address used for this forum account and I couldn't find a ticket in the system.

  • Ikovacs
    Ikovacs
    Well, I tried today once more repair BD TS2013, reinstall completely and install Windows 8 Security ... nevertheless the Firewall functioning remains the same as before ... i.e. not working :-)


    Hi,


    I have a similar problem with BD´s Total Security 2013 + Windows7 (64-bit) as reported above.


    I'm using a BD TS2013 for one month and I have this error from the beginning. My network activity monitor shows no connections nor any adapters.


    BDTS 2012 worked properly.


    I tried above solves, but no change!


    I don't found BitDefender Firewall NDIS 6 Filter Driver in


    non plug and plays driver between Beep and Bitlocker Drive

  • Georgia
    Georgia ✭✭✭

    Hi Ikovacs,


    Does your motherboard come with the Intel smart connect software? If yes, please uninstall it.


    I also recommend a clean reinstall of the 2013 product. If you had Bitdefender 2012 installed on the same PC, please follow the steps below, in this order:


    1) First, run the uninstall tool for Bitdefender 2013:


    http://www.bitdefender.com/files/Knowledge...nstall_Tool.exe


    2) Then, continue with these instructions:


    http://forum.bitdefender.com/index.php?act...f=312&id=53


    Please post back if you need further assistance. :)

  • Ikovacs
    Ikovacs
    Hi Ikovacs,


    Does your motherboard come with the Intel smart connect software? If yes, please uninstall it.


    I also recommend a clean reinstall of the 2013 product. If you had Bitdefender 2012 installed on the same PC, please follow the steps below, in this order:


    1) First, run the uninstall tool for Bitdefender 2013:


    http://www.bitdefender.com/files/Knowledge...nstall_Tool.exe


    2) Then, continue with these instructions:


    http://forum.bitdefender.com/index.php?act...f=312&id=53


    Please post back if you need further assistance. :)


    Hi!


    I made all, but nothing changed!


    I always used uninstall tool and always installed the newest version!


    :wub:

  • Georgia
    Georgia ✭✭✭

    Thank you for your message.


    At this point, I will need to check if the Bitdefender firewall drivers are correctly installed and running on your PC.


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.

  • coolerthannos
    coolerthannos

    I had the same problem but I managed to get it solved. I have a Asus motherboard and I installed a set of utilities which came with it called AI Suite. It has a module called Network iControl which was conflicting with Bitdefender Firewall filter.


    If you have Asus AI Suite installed then follow these steps.


    1. Open Asus Ai Suite and click on tools and select Network iControl. Turn it off by pressing the OFF button.


    2. Go to your network adapter and open it's properties. There you will find WinpkFilter LightWeight Filter. Uninstall it by clicking it first then pressing the uninstall button.


    3. Remove old installation of Bitdefender and then reinstall it, this should fix the firewall.

  • happyface2013
    happyface2013

    win7 64 bit and total security 2013 edition bitdefender. having similar problem, am security and networking tech, so checked common issues, ip, dhcp, dns firewall settings (adding rules and disabling it, as well as host of other options in bitdefender software) and everything made no difference, tried all suggestions from forums/research for few hours. so it was something on app side having traffic blocked. tried all sorts of removing additional programs, etc and nothing worked.


    the thing i thought was odd was that desktop with same specs had no issue, so i assumed something to do with wireless connection. uninstalled bitdefender, disabled wireless and plugged ethernet into router and laptop, restarted, reinstalled bitdefender from scratch. chrome/other apps working fine, disconnected and enabled wireless to connect back and still working Oo so apparently some sort of issue when downloading/configuring software while on the wireless (at least on my end). hope this solution can help others.

  • Georgia
    Georgia ✭✭✭

    Thank you coolerthannos and happyface2013 for taking the time to post your results which may help others in solving the similar issue!

  • Flash Gordon
    Flash Gordon

    ...same issue - solved - reinstall Bitdefender (in my case) Total Security 2012 (OS: Win7 64 bit)


    Had updated to 2013 and experienced no Firewall issues; then updated to 2014, and at this point, the Firewall issue started; went back to 2013, no change; went back to 2012 everything works.


    Just another Bitdefender programing screwup that maybe fixed someday over the rainbow.

  • Flash Gordon
    Flash Gordon


    ...same issue - solved - reinstall Bitdefender (in my case) Total Security 2012 (OS: Win7 64 bit)


    Had updated to 2013 and experienced no Firewall issues; then updated to 2014, and at this point, the Firewall issue started; went back to 2013, no change; went back to 2012 everything works.


    Just another Bitdefender programing screwup that maybe fixed someday over the rainbow.


    ....oops! Forgot something. Bitdefender 2012 informs you that you must uninstall Malwarebytes in order to install 2012


    and then you can resinstall it and wisely add exclusions to both Bitdefender and Malwarebytes for their respective application.

  • Georgia
    Georgia ✭✭✭

    Hello all,


    Please follow the steps from this topic to upgrade for free to The New Bitdefender:


    http://forum.bitdefender.com/index.php?act...f=366&id=58


    From now on, post in this area of the forum in case you encounter further issues after the upgrade:


    http://forum.bitdefender.com/index.php?showforum=360


    Thank you.

  • Ikovacs
    Ikovacs

    I installed BDTS 2014, this program works properly!

  • Georgia
    Georgia ✭✭✭

    Thank you for sharing the results with us, Ikovacs.


    We will send you an email in a couple of minutes via ticket ID 201303111010373 .


    Thanks again, have a nice day!

This discussion has been closed.

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