[escalated] Can't Use Sandbox!

realkaka2204
edited June 2012 in Privacy

When I Install Bitdefender Internet Security 2013, I can't use sandbox on Waterfox 13. Which is happened with IE 10. Please help me!!!


This is picture:


821483dc1c64b1bdb9170d2626234abc_46628178.sandbox.700x0.png


I'm use Windows 8 RP x64


IE 10 and Waterfox 13.


Thanks,


Regards.

Comments

  • I had a other problem: I can't login to My Bitdefender. When I fill E-mail and password->click login and then nothing wasn't occured. (on Waterfox 13 and IE 10)


    Please help me!!!


    thanks,


    regards.

  • realkaka2204
    edited June 2012

    I'm sorry :unsure: . But I still have one issue. When I set AVC to "Aggressive", then It's automatically reset to "Normal".


    Please help!!!


    Thanks,


    Regards.


    PS: BIS 2013 is very good. That my issues are not effected me, but I hope it fixed soon :rolleyes:

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day.

  • I sent it.


    Nowadays, I login to "My Bitdefender" normally, but other issues remains.


    Thanks,


    Regards.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    First of all, the Sandbox module is compatible with Firefox, not with other "clones" that use the same engine.


    Regarding IE 10, I will test it out and get back to you with an answer.


    Take care.

  • URIEL
    edited July 2012

    Hi i have a same problem with Google Chrome 20 and Firefox 13.


    I use Windows 8 RP x64!


    Regards!

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Welcome to the forums!


    The sandbox module is working properly on IE 10?


    Thank you!

  • On my system, The sandbox module isn't working on IE 10.


    Picture:


    2b572a3124fb17e151e95e8e64c5ab0f6cfb1b2c2e2d29723fbacad53e8433fc4g.jpg


    Beside, I still facing with other problem. I can't set "Aggressive" for AVC, It automatically set "normal" when I close the main interface of Bitdefender.


    I use Win 8 RP x64 and Bitdefender Internet Security 2013 x64


    Regards.

  • I have installed Firefox 14.0.1 and facing with same issue. Seem have issue about Sandbox on Windows 8 RP x64


    (I use Win 8 RP x64 and Bitdefender Internet Security 2013)

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Sorry for the delayed reply.


    This module will be compatible with the final version of Windows 8. Also, Sandbox is not compatible with Windows XP, only Vista/7 and soon 8.


    Thank you very much for your patience.

  • It still show "not support in Windows XP" now.


    I test on IE 10, Firefox 15 Beta 6, Google Chrome 22

  • rootkit
    rootkit ✭✭✭

    Hello :)


    The issue will be resolved in a future update and the module will be compatible with the usual browsers under Windows 8 too.


    Thank you!

  • Hi, Christian


    I have updated latest build 16.20.0.1483. Sandbox working perfectly on Firefox, but IE10 not :)

  • Hi, Christian


    Latest build 16.21.0.1504, Sandbox working normally with IE 10 on Windows 8 Pro. :)


    My problem is solved.


    Thanks :)

  • Georgia
    Georgia ✭✭✭

    Thank you for your feedback.


    Since the issue is now resolved, I declare this topic closed.


    Should you have any enquiries or require further assistance, please get in touch with us through our contact form:


    http://www.bitdefender.com/support/contact-us.html


    Have a nice day! :)

This discussion has been closed.