Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Safebox Broken

Options
cohbraz
cohbraz ✭
in Safebox

I am not sure what is wrong with the Safebox and the online Safebox console, but it certainly is not working right.


1) If more than a few gigs of data is backed up, when you go to the console the items do not show up for a while.


2) Folders that have a large amount (more than 1gb) of data can't be opened.


3) When an item is selected to be deleted, nothing happens.


4) If there are items in the recycle bin, selecting to remove them does nothing.


5) In many cases, clicking on Safebox to open it beings up a "Maintenance" error, and has for many months now.


6) Occasionally a large folder that is set to backup with Safebox will wind up having it's files in it's sub-folders renamed with the full path and file name and moved into the main folder. This has been reported to Bitdefender and several tickets created more than a month ago with no reply.


7) The icons that, according to the users guide, are supposed to let you know when an item is Pending, In Process, or Backed Up do not work. All items selected for backup only get the "Backed Up' icon. The other two never appear no matter what the status of the item being synced.

Comments

  • Georgia
    Georgia ✭✭✭
    Options

    Hi cohbraz and thank you for your valuable feedback!


    According to ticket ID: 201303161007701, your case has been forwarded to the Safebox team, who will start the troubleshooting process.


    We will get back to you when everything is working properly. Until then, please do not use Safebox(do not sync files) and do not make any changes in your MyBitdefender account.


    Thank you for your understanding.

  • cohbraz
    cohbraz ✭
    Options
    Hi cohbraz and thank you for your valuable feedback!


    According to ticket ID: 201303161007701, your case has been forwarded to the Safebox team, who will start the troubleshooting process.


    We will get back to you when everything is working properly. Until then, please do not use Safebox(do not sync files) and do not make any changes in your MyBitdefender account.


    Thank you for your understanding.


    Thank you!


    If I may ask, is SafeBox still being developed? In the feedback section for Safebox, there have been no responses from anyone at Bitdefender in nearly a year.


    Also, it would be a great feature if streaming of audio files were added to the mobile Safebox app.

All Time Leaders

Categories

Defenders of the month