Game Mode - Games List

thegilpins
thegilpins ✭✭✭
in General

When I first installed Bitdefneder I added a number of games of the list to enable automatic game mode.


After buying a new game I went back to open the list (in General Settings) and it crashes every time I open the list, so I can no longer add a game to the list.


I would upload a .dmp file but the forum pages won't allow me to.


Anyone else have this issue?

Comments

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Please pack that file in archive with the password infected and upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    We will analyze the information you sent and then reply with a possible solution in the shortest time.


    Have a nice day.

  • thegilpins
    thegilpins ✭✭✭
    Hi :)


    Please pack that file in archive with the password infected and upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    We will analyze the information you sent and then reply with a possible solution in the shortest time.


    Have a nice day.


    Hi, I have uploaded the file to sendspace and sent you the link in a PM as requested.

  • thegilpins
    thegilpins ✭✭✭

    Christian,


    Hi, is there any update on this issue? Has technical support been able to look at the dmp file I uploaded?


    Thanks

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day.

  • thegilpins
    thegilpins ✭✭✭

    Christian,


    I already sent you a file via sendspace and sent you a PM with the link - did you not get it?

  • Georgia
    Georgia ✭✭✭

    Could you please tell me if this issue persists with the new build version 16.28.0.1763?


    (right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).


    In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).


    Changelog:


    http://forum.bitdefender.com/index.php?showtopic=35498


    http://forum.bitdefender.com/index.php?showtopic=35499


    Looking forward to hearing from you. :)

  • thegilpins
    thegilpins ✭✭✭
    Could you please tell me if this issue persists with the new build version 16.28.0.1763?


    (right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).


    In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).


    Changelog:


    http://forum.bitdefender.com/index.php?showtopic=35498


    http://forum.bitdefender.com/index.php?showtopic=35499


    Looking forward to hearing from you. :)


    Hi, I was dealing with this issue via support. I happen to upgrade to Windows 8 and the issue did not occur after upgrade. Sorry but can no longer check if the issue still exists on Windows 7.

  • Georgia
    Georgia ✭✭✭

    Hello thegilpins,


    Thank you for your speedy response.


    In this case I will close the topic, but feel free to contact us again if there's anything else we can help you with.


    Thank you and have a great weekend! :)

This discussion has been closed.

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