Blue Screen Of Death When Connect Ipad 2_win 7 32bit

sattya
sattya
in General

Hi Experts,


I recently formatted my system and install Bitdefender Total Security 2013 on Win 7 sp1 32bit updated & Install iTune 11.02. When i try to connect my iPad 2, instantly blue screen comes and system restart..


Tried driver updation, cleaning with Advanced System Optimizer & ccleaner etc but nothing worked. Earlier i have ESET on Win7 sp1 and everything worked well.


Plz help as i have to sync my iPad for some data exchange.


Thanks


Satya


India

Comments

  • Georgia
    Georgia ✭✭✭

    Hi Satya,


    1) Please generate a support tool log as follows:


    - Access the link below and download (save) the file on your PC:


    http://download.bitdefender.com/windows/de...SupportTool.exe


    - Right-click on it and select Run as Administrator;


    - Click on Next and enter your details;


    - Click on Finish when the gathering logs is complete.


    An archive (BDSP_*)will be created on your desktop. Please attach it in a reply to this message and we will get back to you as soon as we will finish the analysis.


    2) Then, I would also need you to browse to C:\Windows\Minidump


    and send me all the latest dump files from this location.


    If the size of the required logs is too big, please upload them on a server of your choice such as www.sendspace.com and provide me with the download links.


    I'd be grateful if you would send me all these information so I can come with a solution. Thank you in advance for your cooperation in this matter!

  • sattya
    sattya

    Dear Georgia,


    Unable to upload BDSP rar file as it said "Upload failed. You are not permitted to upload this type of file" (Plz check screen-shot attached)


    Plz help.


    Thanks

    post-139644-1365189419_thumb.jpg

  • Georgia
    Georgia ✭✭✭

    If the size of the required logs is too big, please upload them on a server of your choice such as www.sendspace.com and provide me with the download links.

  • sattya
    sattya

    no this is not about size..


    i already break them in two files size 1.8 & 0.56 mb. But let me try that server upload..


    will give u link soon.


    Thanks

  • sattya
    sattya

    Plz find the link of BDSP file:


    http://www.sendspace.com/file/lsb6v3


    thanks

  • sattya
    sattya

    Any solution? Plz help.


    Thanks

  • sattya
    sattya

    hi


    uninstall the Bitdefender and all problem solved...BD is a pain in ######..its bulky and too complicated and provide overprotection..De-activate lot of services..make the system unstable.


    I installed ESET Smart Security...Gr8 software.


    thanks for not helping..

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