No Virus Database Updates?

bozo101
bozo101
in Bitdefender antivirus free edition

Hello


after your nice "bug" yesterday I do not get automatic updates anymore. :wacko:


i reinstalled BAFE but auto updates do still not work... please check


thank you


last message I got: yesterday @11.36 PM


Bitdefender has updated its virus signatures.


The update version is 7.46526.


The signature number is 9521402.

Comments

  • rio
    rio

    hi,


    this is about the same problem


    greetings

  • Neal
    Neal

    I have the same problem too. Yesterday it said I needed to restart my computer to install update. Since then, I haven't received any virus definition updates at all. Should we reinstall the the problem or something?

  • Unknown
    Unknown

    Hello


    The signature update will be available soon, we are still waiting users to update their product.


    But don't worry, you are all protected, no need to reinstall or repair.


    Thanks.

  • slimshady
    slimshady

    Hello, still didn't get any virus signature update since 2 day now.


    last message I got: yesterday @11.36 PM


    Bitdefender has updated its virus signatures.


    The update version is 7.46526.


    The signature number is 9521402.


    The last update numbers are the same like the threadopener has.


    Getting little bit nervous about my system protection... :ph34r:

  • craig13
    craig13

    Same here with no updates for two days, what's going on :huh:

  • Unknown
    Unknown

    There is no panic at all, you are protected.


    Late today we are probably starting the signatures update.

  • slimshady
    slimshady

    Thank you Catalin for your answer.

  • craig13
    craig13
    There is no panic at all, you are protected.


    Late today we are probably starting the signatures update.


    I'm not panicking but I am rather concerned that the definitions have not been updated for three days here now, we are also not protected from the latest threats ( last 3 days) so your comment about being protected isn't rightfully so.


    After the threat scanning error the other day ( which caused me to remove and re-install ) and now no updates for three days so someone has definitely dropped the ball over there ^_^

  • bozo101
    bozo101

    updates are back again today @ 7.13 PM


    Bitdefender has updated its virus signatures.


    The update version is 7.46626.


    The signature number is 9550529.


    thank you

  • Blaag
    Blaag

    Thank you! I feel like a knucklehead for sweating this. You guys are awesome.

  • Pootch
    Pootch

    Hi.


    I have installed Bitdefender Free Edition.


    I still got no update after the installation.


    Status:


    Last Update: Updating


    Version: 1.0.14.889


    I am behind a Proxy, but this should be the problem. Nothing is blocked by the proxy.

  • azavoianu
    azavoianu

    Hello,


    Proxy shouldn't affect signatures update.


    For further investigations we need a file from your computer, can you please send us gzserv.log?


    You can find it in product's installation folder (default: C:\program files\bitdefender\antivirus free edition\)


    Thanks in advance,


    Alex

  • Pootch
    Pootch

    File attached


    HttpCallbacks.cpp [IsUrlCloudClean] Could not query cloud. errCode: 107 (0x6b)


    Hello,


    Proxy shouldn't affect signatures update.


    For further investigations we need a file from your computer, can you please send us gzserv.log?


    You can find it in product's installation folder (default: C:\program files\bitdefender\antivirus free edition\)


    Thanks in advance,


    Alex


    /applications/core/interface/file/attachment.php?id=11542" data-fileid="11542" rel="">gzserv.log

  • azavoianu
    azavoianu

    Rebooting your system should fix this issue, if not, please tell me.


    Thanks,


    Alex

  • Pootch
    Pootch

    still updating after the reboot. :(


    Rebooting your system should fix this issue, if not, please tell me.


    Thanks,


    Alex

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