New To Bitdefender

Hello and welcome to the Bitdefender forums!

'Schedule scan' is no longer available in the new Bitdefender products. Our software takes scheduled scanning to a whole new level, as the scanning only takes place when your system is idle. This does not affect the On-access scanning protection. Scan Dispatcher triggers system scans when resource usage falls below a certain threshold to avoid any impact on your system's performance.

This new feature is also visible in the main interface - Autoscan. You can turn it ON or OFF from the main Bitdefender window > Antivirus panel. With Auto Scan turned on, there is hardly any need to manually run scans for malware. Autoscan will scan your computer over and over again, taking appropriate actions when malware is detected. Autoscan runs only when enough system resources are available so as not to slow down the computer.

Also, another new feature called Autopilot provides a hassle-free experience by making optimal security-related decisions without input from you. By keeping this feature ON Bitdefender will also start Full System Scans once a week if it considers necessary. You can also manually start a full 'System scan' or a 'Custom scan' whenever you want from the main Bitdefender interface > Antivirus panel > Scan now.

For more information about a specific Bitdefender feature you can access 'Help & Support' - from the lower right corner of the Bitdefender product installed on your PC. Click 'Bitdefender Help' and use the search bar to search for a specific topic/module.

I hope the above information answers your questions. Please feel free to contact us with any additional questions or concerns!

You're welcome.

Do you have any custom extensions installed in your browser? Do you have a wireless connection by any chance?

Please test to access https://my.bitdefender.com with other web browsers and let me know how it goes.

Thank you.

Hi SportsFan,

You already know that when I blocked cookies in Chrome that I received the white screen. I just set cookie settings to high in IE10 and received the white screen. If you haven't change these settings from default then this probably isn't it. Is there an extension for IE10 now that can block cookies? Until now, I haven't used Internet Explorer so I don't know if anything has changed.

Also, regarding the freezing while running ccleaner, I have found two Bitdefender files in temporary internet files that cause everything to lock up.

1. antiphishing[1].exe

2. pluginsx64[1].exe

See attachment for the paths to these files.

Hi Charyb....I'm not sure if IE10 has any extensions or anything that would be blocking access to the page. I'm new to IE10 also (I've actually had Bitdefender longer than IE10, and I''ve only had BD for a few days) so I can't tell if it does or not.

As for cookie settings....I did check and it is at the default (medium) level in IE10.

Ironically, first time I tried to access MyBitdefender in IE10 today, it came right up. Then I tried to access it in Google Chrome and got a blank, black page. I closed Chrome and tried accessing it a second (and then third) time and it came up the next two times. So I'm not sure if it is as much of an IE10 problem as perhaps a MyBitdefender problem. At least it is opening...but the delays and times it doesn't is a bit frustrating.

Thanks for that info. I wonder if there is any way to delete those entries through IE....since I don't believe there is an "Ignore" feature through CCleaner???

I manually deleted each one. The path is in the images that I posted above which won't be exact but close or you could perform a search. Or, go to Internet Options and delete all browsing history. I don't know what the hangup is with ccleaner and these two files.