Can't Upgrade My Newly Purchased Bd Ts 2013 (1pc/3yrs)

Hello BD Team,

I recently purchased BD Total Security 2013 for a single user (3 Years).

Before purchasing the product, I was told that I would be able to update to any BD product within the validity of my license key within the 3 years of my license.

I even read on many of the forums that upgrading to windows 8 security from a total security 2013 pack can be done too with the help of the support team. I purchased Windows 8 after my BD purchase so I wanted to upgrade it but I feel cheated now, because the support team couldn't fulfill my request even though I had inquired about it before my DB purchase. Are you just trying to sell your product with lies?

Pre-purchase query reply:

"Dear Jigar,

Thank you for your reply.

Please be informed that if you have a valid license key for Total Security,

you will be able to upgrade from this product to Windows 8 Security, but the

new product will be valid for the remaining validity time on your old license.

Let us know if we can be of further assistance.

Have a lovely day!

Best regards,

Sabina Dinu

Senior Customer Service Representative at Bitdefender"

This is the response I got from the support team on requesting my windows 8 security upgrade:

"Dear Jigar,

Thank you for your response.

I would like to inform you that we have not replaced your license key yet, as

we first needed your confirmation to do that.

However, after rechecking your account I noticed that your new license was

purchased from a partner and unfortunately we cannot replace this type of keys

as they come with special kits and they are geographically restricted.

For further details you can contact the vendor directly.

Thank you for your understanding!

Have a lovely day!

Best regards,

Sabina Dinu

Senior Customer Service Representative at Bitdefender"

Now how the ###### was I supposed to know about those stupid restrictions??! Why can't the support team tell me about this blunder before I went ahead for the purchase?! And why are there such restrictions? The registration of the product happens on the DB servers... not on some 3rd party servers that are geographically restricted!!!!

If I am unable to upgrade this, then this is the last BD product I purchase. You product is good... but your support team needs to be precise and not try to sell lies!

Hope someone can help me with this... or at least open my eyes so I don't purchase BD ever again! We are your paying customers, your anti virus is easily available in the piracy market which I do not support. But if this is the kind of support I am going to get, then maybe I should have just grabbed a pirated copy online.

Waiting for your reply.