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Installing And Uninstalling Software

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SportsFan
SportsFan
in General

Hello....today, I installed Microsoft Office 2013 Pro Plus.


BUT....


Initially I was having an incredibly difficult time getting the installation to begin and ultimately take. My desktop kept locking up and freezing, and I got an error message or two.


Then I "disabled" the Bitdefender antivirus (I'm using Bitdefender Antivirus Plus 2013), rebooted and tried again. Once the AV was disabled....the download began and the installation took place. Now, though, I may have to uninstall Microsoft Office 2013, and put a different version of it on my computer (i.e. - Home and Business, etc.)....and I'm wondering, is it always best to disable Bitdefender when installing and/or uninstalling software? Either through an online download OR through a DVD?

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  • SportsFan
    SportsFan
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    Apparently I'm good at stumping the Bitdefender crowd. <img class=" />


    By the way, I tried to send Georgia and Christian a PM to ask them something separate from this, and received a message saying that they couldn't be sent any messages...or something along those lines. Anybody know what is up with that??? :unsure:

  • columbo
    columbo ✭
    edited May 2013
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    Hi SportsFan :)


    I didn't see you original post ^_^ There are times when a bigger downloaded file that has been scanned, or that it is a disc that I know is reputable, that I disable BD (and in the past other AVs) just to make sure the install goes unhindered. So I can't tell you concerning the initial install issue, but on an uninstall, you can leave the AV on, but disable it on the known good install of Microsoft Office.


    As far as the message couldn't be sent notification, that means their inbox is full, and can't receive any new messages.


    Hope this helped :)


    Scott

  • SportsFan
    SportsFan
    Options
    Hi SportsFan :)


    I didn't see you original post ^_^ There are times when a bigger downloaded file that has been scanned, or that it is a disc that I know is reputable, that I disable BD (and in the past other AVs) just to make sure the install goes unhindered. So I can't tell you concerning the initial install issue, but on an uninstall, you can leave the AV on, but disable it on the known good install of Microsoft Office.


    As far as the message couldn't be sent notification, that means their inbox is full, and can't receive any new messages.


    Hope this helped :)


    Scott


    Yes, it does....thanks for your help, Scott!


    P.S. - can you or anyone recommend a good tutorial or thread that goes into detail as to what the recommended antivirus settings are? I'm afraid I've accidentally changed some of the settings, and I can't remember whether things like "Scan SSL" or "Data Protection", etc., etc. were "On" by default or not? :unsure:

  • columbo
    columbo ✭
    edited May 2013
    Options

    Hi again :)


    You're welcome :)


    Maybe this helps answer some of your P.S. questions.


    For the BD install default settings: http://forum.bitdefender.com/index.php?s=&...st&p=184296


    For the AV, even though BD has the option to restore from quarantine, I would still set it to Move files to quarantine just to be sure it's not going to disinfect a known good file, in Actions.. go to, Settings-> Antivirus/Shield/On-access scanning/Custom->Actions->Move files to quarantine.


    See also:


    http://forum.bitdefender.com/index.php?s=&...st&p=165905


    For the AVC (Active Virus Control) I would keep that at Normal, for this reason:


    http://forum.bitdefender.com/index.php?s=&...st&p=157589 See also post# 7 from the thread.


    Firewall:


    http://forum.bitdefender.com/index.php?showtopic=35496


    http://forum.bitdefender.com/index.php?showtopic=41547


    http://forum.bitdefender.com/index.php?sho...mp;#entry147909


    Maybe other here will chime in and give you their input.


    :)


    Scott

  • CFLCarmel
    CFLCarmel
    Options

    None of the above will work. Here's what to do, SportsFan...


    1) Uninstall BitDefender


    2) Call their Customer Service department to make sure they get you out of the Auto-Renewal SCAM, or else your credit card will be charged again in a year, without warning, at an undisclosed price.


    3) Find a better Anti-Virus Software not run by a company with an F rating with the BBB (which is too generous in my opinion).


    This company is a fraud and are running a scam and I feel it is my obligation to warn everyone so that they do not get unsolicited charges on their credit card.


    DO NOT USE THIS COMPANY!!!!!

  • columbo
    columbo ✭
    Options

    Hi CFLCarmel,


    I am not an employee here, so please understand this from that perspective. I know you've had issues with the Auto-Renewal, as others have too, but could you continue to post in that appropriate thread please, as it doesn't help those who are not having the same issue, as is with SportsFan's case. Thank you :)


    Kind regards,


    Scott

  • coolcool1227
    coolcool1227 ✭✭✭
    edited May 2013
    Options

    Since you are using Antivirus Plus which don't have Firewall, but it does include Firewall filters as mentioned here


    http://forum.bitdefender.com/index.php?sho...st&p=177760


    So try to disable option "Scan http traffic" and then see what happened.

  • columbo
    columbo ✭
    Options

    Thank you, Omer, I missed the AV+ part...OP got some bonus information, and I did more work than I needed to :P

  • SportsFan
    SportsFan
    edited May 2013
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    Thanks for your help, Scott and ONT! The links you shared are invaluable, Scott, and are very much appreciated! :D


    And by disabling "Scan http traffic", you mean to turn off "Scan SSL" under Privacy Controls....correct?

  • coolcool1227
    coolcool1227 ✭✭✭
    Options
    Thanks for your help, Scott and ONT! The links you shared are invaluable, Scott, and are very much appreciated! :D


    And by disabling "Scan http traffic", you mean to turn off "Scan SSL" under Privacy Controls....correct?


    No.


    Navigate to Antivirus > On-Access Scanning > Modify > Traffic Scan > Scan http traffic, just un-check it and verify if the issue persists.

  • SportsFan
    SportsFan
    Options
    No.


    Navigate to Antivirus > On-Access Scanning > Modify > Traffic Scan > Scan http traffic, just un-check it and verify if the issue persists.


    Alright, thanks. I'll give it a try.


    Speaking of SSL scanning...I seem to recall reading a thread recently in this forum where SSL scanning wasn't necessary, and users were being encouraged to turn that off as well....is that correct?

  • SportsFan
    SportsFan
    Options
    Speaking of SSL scanning...I seem to recall reading a thread recently in this forum where SSL scanning wasn't necessary, and users were being encouraged to turn that off as well....is that correct?


    I don't think this has been seen....so I just wanted to bump and emphasize it in a separate post. And ask a bit of a follow-up question as well.


    Not only am I curious if SSL scanning should be enabled or disabled.....but can someone please explain what exactly it entails?


    And regarding HTTP scanning....am I understanding correctly that if I am using a third party firewall other than Bitdefender.....like say, for example, Windows Firewall or Outpost Firewall Pro....something along those lines......should the HTTP scanning be disabled? And what exactly does having HTTP scanning enabled do for the antivirus portion? Is there a conflict if it is enabled for the AV?


    Thanks

  • coolcool1227
    coolcool1227 ✭✭✭
    edited May 2013
    Options

    For SSL Scanning information, read these articles


    http://en.wikipedia.org/wiki/Https


    http://forum.bitdefender.com/index.php?showtopic=33832


    http://forum.bitdefender.com/index.php?showtopic=36216


    http://forum.bitdefender.com/index.php?showtopic=33703


    And unfortunately there is no help or information is available for the option "Scan SSL connection" in the Bitdefender's help.


    And for Scan http traffic option, from the manual :


    "Scan options for e-mail, web and instant messaging traffic. To prevent malware from being downloaded to your computer, Bitdefender automatically scans the following malware entry points:


    incoming and outgoing e-mails


    web traffic


    files received via Yahoo! Messenger


    Scanning the web traffic may slow down web browsing a little, but it will block malware coming from the Internet, including drive-by downloads.


    Though not recommended, you can disable e-mail, web or instant messaging antivirus scan to increase system performance. If you disable the corresponding scan options, the e-mails and files received or downloaded from the Internet will not be scanned, thus allowing infected files to be saved to your computer. This is not a major threat because real-time protection will block the malware when the infected files are accessed (opened, moved, copied or executed)."


    And I am talking about the Firewall filters in Bitdefender Antivirus software for the option "Scan http Traffic" and my recommendation is to keep enable this option.

  • SportsFan
    SportsFan
    Options

    Thanks, ONT.


    Your suggestion sounds as though keeping BOTH the "Scan HTTP" and "Scan SSL" options enabled....but to disable "Scan SSL" IF there is a problem that arises with a particular web site as a result of it being enabled.....is that correct?

  • coolcool1227
    coolcool1227 ✭✭✭
    Options
    Thanks, ONT.


    Your suggestion sounds as though keeping BOTH the "Scan HTTP" and "Scan SSL" options enabled....but to disable "Scan SSL" IF there is a problem that arises with a particular web site as a result of it being enabled.....is that correct?


    yeah with Scan SSL option enabled, you may face problem in opening https based websites. I face image loading problem while opening facebook with the said option enabled.

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