Remote Desktop On Port 3390 Via Internet

djawahar
djawahar
in Firewall

Hi,


I have Remote Desktop enabled on port 3390 on one PC and 3391 on another. When I try to connect on the LAN, it works perfectly but when I access from my home, I cannot connect. When I disable Bitdefender, then I can connect but when Bitdefender is active it blocks the connection. On LAN it connects even when Bitdefender is active.


What setting should I change to solve this issue?


Thanks & regards,


D. Jawahar

Comments

  • Georgia
    Georgia ✭✭✭

    Hi D. Jawahar, welcome!


    This area of our forum concerns Bitdefender 2012 products. We kindly recommend you to upgrade for free to the new and improved Bitdefender 2013 in order to solve this issue.


    Please follow the steps from this Kb article:


    http://www.bitdefender.com/support/how-to-...r-2013-711.html


    If the issue persists afterwards please start a new topic in this area:


    http://forum.bitdefender.com/index.php?showforum=314


    Thank you.

  • djawahar
    djawahar

    Hi,


    I just tried to use the free upgrade option mentioned in your post. But when I enter the License key of the "BitDefender Internet Security 2012" in "BitDefender Internet Security 2013", it does not accept the license key. When I login to my account the website shows 151 days remaining against BitDefender Internet Security 2012.


    Please let me know, what I should do to activate the software. I have attached the screenshot of my account page.


    Thanks & regards,


    D. Jawahar


    Hi D. Jawahar, welcome!


    This area of our forum concerns Bitdefender 2012 products. We kindly recommend you to upgrade for free to the new and improved Bitdefender 2013 in order to solve this issue.


    Please follow the steps from this Kb article:


    http://www.bitdefender.com/support/how-to-...r-2013-711.html


    If the issue persists afterwards please start a new topic in this area:


    http://forum.bitdefender.com/index.php?showforum=314


    Thank you.

    post-141550-1369143006_thumb.png

  • doncht
    doncht
    Hi,


    I have Remote Desktop enabled on port 3390 on one PC and 3391 on another. When I try to connect on the LAN, it works perfectly but when I access from my home, I cannot connect. When I disable Bitdefender, then I can connect but when Bitdefender is active it blocks the connection. On LAN it connects even when Bitdefender is active.


    What setting should I change to solve this issue?


    Thanks & regards,


    D. Jawahar


    Hi. Have you also tried turning paranoid mode off? smile2.png

  • Georgia
    Georgia ✭✭✭

    Hello D. Jawahar,

    I will need your current Bitdefender key, as the one available in your Bitdefender account registered with the same email used on the forums is already expired. Please send me a PM with your license key so I can check it in the system.

    DO NOT POST IT ON THE FORUMS!

    Thank you.

  • dwaynnyt
    dwaynnyt

    How about opening both ports 3390 and 3391 in the BD firewall? I think that would be a good work around too. smile2.png

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