Reboot Blues

I had hoped BDIS 2014 would have fixed the dreaded 'update to complete' in this version but after 36hrs of using it I have THREE requests to reboot today already.....anyone getting getting the same? I stopped using 2013 for that reason.

I have had exactly the same issues ALONG with, after every other restart, the Windows Security Center reports that the AntiVirus is off. Something with bdagent not right??? " />

A reboot after in a update is usually do to a product update and not a data base update.

The issue seems to have resolved itself without any further action on my part. It is slightly annoying behaviour though and I hope it doesn't happen too often that updates require 3 separate sequential downloads and restarts to complete in the space of an hour. All 3 (if there were 3 updates and it didn't fail to apply them twice in the restart process) of those updates should have been integrated into one.

i have to reboot at every update six times so far today. am i the only one facing this?

Bitdefender is unable to erase/write updated core files in this case. Perform a repair of the program, and that should solve the problem.

i did just that and so far things seemed to be ok, thank you for your insight.

You're very welcome!

I should have also added that I am running Windows 7 on one machine, and Windows 8 on a laptop. Both are behaving the same way.

Just upgraded from BD TS 13 to TS14. BD now tells me a virus update has been completed and I need to restart several times per day. What did I do wrong?

Thanks from me, too. I entered this problem in the Antivirus section of the forum, and then understood that UPDATE was a separate module, and found this string. I did a repair on 2 machines where I had done an upgrade from BD TS 13 to 14, and had the problem on both machines, one a Windows 7 and the other Windows 8. The problem has not reoccurred on either machine. I recently installed BD TS 14 on a machine that was not an upgrade (had a different antivirus product) and did not have the problem. So, I think the problem is related to upgrading from an older product, even though the install does an uninstall if it finds and older BD product. So, thanks for your wise council.

You're very welcome!

Tonight, back to repetitive reboot requests. 3 so far and another requested which can wait now until I'm finished doing what I want with my notebook.

I previously told Georgia it was fixed after the repair install in my response to her answer to my support request. It clearly is not.

Hello everyone,

In case you are still dealing with this issue, please post here a support tool log.

The support tool executable supporttool.exe is found in this location: C:\Program Files\Bitdefender\Bitdefender

You may not be able to upload the files here as they are too big so you can put them on www.sendspace.com and post the download links.

Thank you!

Sure, take your time. I will keep an eye on this topic

Same problem here, the last few days continual requests for reboots, it seems to run ok for a month or so then back to the continual requests for reboots, I am over this BD between the reboots and the system grinding to a holt when updating, I think I will put up with it till the subscription runs out and try another brand of antivirus. I usually turn the PC off overnight so I am going to ignore the requests and just let it have the one start up each morning, other wise I am rebooting every few hours. BD has become a real pain.

I'm having the constant "Reboot Required" problem. I'm on my 10th reboot today and the computer has only been on for about 5 hours. Needless to say I'm not able to get much work done!!

I don't get it. Is the rebooting requirement for all these updates a bug or do they really require a reboot. Getting a little annoying.

What are in the updates that requires a reboot? I s there a changelog somewhere?? So i would at least know why I have to keep interrupting my work to reboot.

The reboot issue is back for me as well after months of not encountering it after the clean installs. I'm recreating the issue on one machine and will upload the files to sendspace shortly. There will be more than one to prove the problem is repetitive on the same machine.

Installation was 100% squeaky clean install after previous time this happened (using both removal tools in windows safe mode and ccleaner prior to installation).

Two logs as per descriptions on sendspace site. 1st generated with 6th update running which did request restart again. 2nd log after restart with update running to check if it happens again. seems to be resolved though with 6th update restart.

http://www.sendspace.com/filegroup/no%2BV2...Pgq1uptiTp5vNHw

okay after some testing it seems to be a UAC issue. To test it I did the following.

1. Disabled Vista UAC.

2. Restarted the machine.

3. Clicked update in Bitdefender to get the restart message back.

4. Restarted using the message button in Bitdefender.

5. Clicked update (twice) again to make sure the message didn't return.

6. Turned UAC back on and restarted the PC.

So if you run Vista too and get stuck in the restart loop, try the above to clear it. I can't guarantee it will work every time. It seems to have done the trick for me. To be 100% honest, I'm not overly impressed at all by this repeated issue but at least there is another potential workaround for now.