[escalated to Development team] 10 Sec Delay "black Screen With Cursor" Before Welcome Screen?

You all might want to take a look at the free version of Soluto The download is actually a full trial version but if you don't pay after 30 days it reverts to the free version with fewer features. Both the paid and free versions tell you how long each startup program is taking to load when you boot or restart.

For example on one of my Ivy Bridge i5 W8 x64 computers booting under EUFI, total retart time shows as 2:34 (I have a lot of programs set to run at startup). BD W8 Security shows as taking 17.4 seconds to load. BD W8 Security is not the slowest loading program I have on that computer.

Eliminating other apps from startup might reduce the BD W8 Security load time.

On my other W8 x64 computer booting under BIOS with an Ivy Bridge 2nd generation i5 (The computer booting under UEFI is a third generation i5) total restart time shows as 2:47 with BD W8 Security taking 22.4 seconds to load. Again BD W8 Security does not take the longest time to load among my apps loading at startup.

I have noticed a slight variation in load times for each restart.

My OS is Windows 7 x64 SP1 not Windows 8. My problem is not "slow boot" in terms of slow loading startup programs (I have only 5 programs on startup, BD, Power ISO, Mouse software, Audio and Skype), problem is 10 sec black screen with cursor before Welcome screen. this problem is only with BD, Kaspersky and Avast working great. I have 2 PC's, one with Kaspersky and other one with BD(now Avast), because i wanted to compare best securities, and all I can say i that Kaspersky is miles away from BD. KIS is now little heavier but better overall. Sorry BD but you have same bugs for 3 years and it's a shame because this security have potential to be "the best". This is my subjective opinion but i think there are many people who agree with me.

Sorry for my English

I have never used Kaspersky except for their Resuce Disk and Free on-line scan. The Rescue Disk did no work and the on-line scan software was loaded with spam. However, I have a lot of respect for Eugene Kaspersky. He has pioneered some good anti-malware features.

I used avast! for a couple of years beginning with v 5.x. 6.x AIS was good and 7.x AIS was buggy as all get out and the settings were way too many and way too complicated. The software became bloated with in my opinion mostly useless apps. Updates were horrible. I was forever reinstalling and repairing it especially after updates. Then two of my computers became taken over by trojans which avast! not only did not identify as malware but Superantispyware did. It was not a false postive based upon what was happening to my computer. That was end of it for avast!. I can not talk about avast! 8 as I have never used it.

I have been using BD W8 Security for about five months and BD AV Free for about the same time period. I have had one problem which I was able to solve.

Overall I find BD W8 Security to be a good anti-malware program. Easy to use, easey to update, not bloated with useless apps. No program is perfect but BD W8 Security works for me with minimal hassle and keeps my computers safe.

Avast 8 will be good until they fix this bug because it's so annoying, I used 2012, 2013, and now 2014 with same bugs!! I'll be back again but i don't know when. It depends on BD team.

If you have not already read this you might want to read the post on Windows 7 forum

Windows 7: Startup delay with blank screen...

Personally I think people are way too quick to blame an AV program for a problem when the problem is Windows related. I am not saying this is your computer's situation. However, when I used avast! I read their forum regularly like I do here. Many problems that people wrote about that they thought were avast! problems turned out to be Windows problem.s

Good luck to you.

Look, it's BD, when I removed this everything is back to normal (also working normal with Avast or Kaspersky). Almost every user of BD have this problem and this is end of story, they need to fix that! My Windows is in perfect condition, everything is defragmented. So this is BD, i have another HDD and I installed same Windows 7 without programs, after that I installed BD and same problem. My PC have new Quad-Core processor, fast HDD, 8 GB of RAM so it can't be a problem. And they need to work on their support because when you read user review's of BD, there are many negative comments about their poor support.

So a hundred million BD users or however many tens of millions of BD users have this and the other problem yet only a handful keep complaining about it. I guess we have the silence of the lambs taking place among BD users.

So a hundred million BD users or however many tens of millions of BD users have this and the other problem yet only a handful keep complaining about it. I guess we have the silence of the lambs taking place among BD users.

That's life.

Black Screen Persists from BD 2013.

And Still BD technicians are not able to resolved it

Do you have 10 sec delay on boot with "Black screen with cursor" before Welcome screen (Windows 7 Pro x64) or this is just my PC. Product is BitDefender Internet Security

Maybe when BD loads it is designed to leave the screen blank for part of the load time. Maybe BD loads before Windows loads so the screen goes blank for a while. As I posted earlier Soluto indicates it takes my Ivy Bridge i5 computers based upon the number of apps and services I have loading at startup about 20 seconds give or take to load Bitdefender. This is actually less time than it takes to load to Malwarebytes Pro and SAS Pro.

In any case there are more possibilities for a computer having a blank screen for a period of time during the boot or restart process than just one app.

The only two things that are important here are.

1. That the computer does restart properly back to the desktop or Start Menu on W8 if you have it set up to do that.

2. That the user is not unhappy about the total time it takes on a boot or restart before they can use their computer. Soluto can help you reduce this overall time.

A temporary blank screen on boot or restart does not necessarily mean there is a problem much less one with a specific program. Even if the problem goes away when BD is uninstalled does not mean it is BD that caused the problem. BD could be working perfectly and it could be another app causes the problem during a scan of BD loading or it could even be a Windows issue the causes of which could be serveral.

...Is it called love or...what???

asked the detective: Then? What happened then?

Detective: I couldn't see. Τhey turned the lights off.

Husband: Oh..shhh i t! I will always be with doubt.

Is The BD Technician Joking??

Technician? What is BD Technician??? " />

Please keep in mind this : http://forum.bitdefender.com/index.php?sho...st&p=191649 by Georgia, a log collector, non answers giving and threatening users "technician" person. That's what BD support means...

Have a nice weekend(?)

Hello,

@ ibracadabra09

Thank you for cooperation towards solving this issue, it is greatly appreciated!

We will keep you updated on your email Ticket ID: 201307111012471.

Have a beautiful day ahead!

@ Pushkar Gogte

I understand that having technical knowledge makes you doubt the instructions recommended by my colleague. From a customer's point of view I could see that the request may seem odd.

But, as you can see from the subject of the topic, this issue was escalated to Bitdefender Testing team. When we do this, all logs we submit to them need to be clean for their analysis. Otherwise, the normal action of the software is not guaranteed and the test can fail. This means that the following apps released by other security companies need to go before the case get to the testing dept.:

- tune-up/optimization tools

- antivirus programs

- http filtering bars or add-ons

When we say security solutions, it's a generic term about any of the above programs.

Bitdefender is a top company and we have the best experts. I really wish I won't have to give in-depth explanations again on the higher levels decisions.

Please try to remove the program my colleague mentions and then reply with your results on your existing ticket ID: 201307111012553. Your feedback on the ticket is very important towards solving this issue.

Thank you so much, we really appreciate your help!

Remove avg pc tuneup but problem persists.

i send a new log file.

now don't tell me to remove glary utilities otherwise i will say good bye to BD forever.

Avoid Tune up programs (even BD tune up) because they can easly damage your OS. Use CCleaner for cleaning junk because this is the best.

dude ccleaner is worst for registry it deletes all adobe installation key from control panel so i have to manually unistall it

Every registry cleaner can damage your OS. I thought on crap cleaner. Avoid every registry cleaner.

Dude tune-up utilties is not crap cleaner

because of it my pc loads faster

using from 5 years never faced any until bd 2013 versions

Yes there is a categorically is a problem with some computer configurations and delayed startup. Please don't take the following the wrong way, I am not having a go at you or anyone else.

The emphasis has to be on some because not all machines have this issue. For example, of the 4 machines we use the New Bitdefender Internet Security on none of them have this delay. They are by no means identical in any way shape or form either:

1. Windows XP SP3 - Intel P4 3.2Ghz, SiS 661FXm, 2GB DDR 400, 250Gb SATA-150 HDD, X1650 Pro AGP GPU

2. Vista HP SP2 x64 - Athlon 64 x2 4400+, AMD 785G+SB710, 4GB DDR 400, 500GB SATA-300 RAID 0, IGP Radeon HD 4200+ PCI-E HD 3450 in Hybrid Crossfire

3. W8 Pro with Media Center - Intel Pentium G840, Intel H61, 8GB DDR3 1600, 2GB SATA-300 AHCI, Radeon 6600*

4. Vista HP SP2 x64 - Intel Core 2 Duo T7250, Intel 965M, 4GB DDR2 800, 500GB SATA-300 AHCI, Radeon HD 2400

Previously ran W7 Pro x64 SP1 and no problem there either.

So it is most likely caused by a conflict with a system service or driver (from another program or hardware) used by the affected computers during the startup process.

How can Bitdefender fix it? By analysing the system tool reports that people affected actually submit to them. If everyone does this (including the ones that just post 'me too, if they don't fix it I'm off') they will be able to offer a solution sooner rather than later.

Without these it is like trying to find a needle in the haystack.

Yes there is a categorically is a problem with some computer configurations and delayed startup. Please don't take the following the wrong way, I am not having a go at you or anyone else.

The emphasis has to be on some because not all machines have this issue. For example, of the 4 machines we use the New Bitdefender Internet Security on none of them have this delay. They are by no means identical in any way shape or form either:

1. Windows XP SP3 - Intel P4 3.2Ghz, SiS 661FXm, 2GB DDR 400, 250Gb SATA-150 HDD, X1650 Pro AGP GPU

2. Vista HP SP2 x64 - Athlon 64 x2 4400+, AMD 785G+SB710, 4GB DDR 400, 500GB SATA-300 RAID 0, IGP Radeon HD 4200+ PCI-E HD 3450 in Hybrid Crossfire

3. W8 Pro with Media Center - Intel Pentium G840, Intel H61, 8GB DDR3 1600, 2GB SATA-300 AHCI, Radeon 6600*

4. Vista HP SP2 x64 - Intel Core 2 Duo T7250, Intel 965M, 4GB DDR2 800, 500GB SATA-300 AHCI, Radeon HD 2400

I don't mind users voicing their opinion. Better to receive some feedback than nothing at all. But opinions don't solve problems.

If it was system reports they needed then there would be no issue addressing and fixing the problem by now. The thread was created in July 2013 and posted under Bitdefender 2013 suite. So it's not old, but not new either. It was posted under the previous build too, and a variety of users submitted and provided sample configuration reports. Not one received a response from BD. I submitted one in too according to your recommendation. (The team should have fun with a gaming PC around the office).

Based off your configurations, it seems like the new build is only optimized for semi low end/ legacy hardware. Ideally, BD should be running flawlessly if that's all the specs needed. Note: It is completely isolated from the Vista installation with Acronis Disk Selector. Neither one can touch the other.

I uninstalled BD Internet Security again to isolate the problem with the "wondrous" uninstall tool. After cleaning up the remnants it loaded up instantaneously. Absolutely no delay from the Logo to the Logon screen. Reran the uninstall tool again just to make sure and reinstalled the same suite. Rebooted after the installation reboot and face the same problem. Even set the intrusion system to Permissive which other forums suggested.

There is no doubt the new build is an improvement, take it any day over original 2013, but not an upgrade from what BD used to be.

Hello all,

In order to assist you we need to identify which Bitdefender module is causing the black screen issue at system boot. In order to do this please follow these steps:

1. Open the Bitdefender window either from the Desktop shortcut or by clicking on the Windows Start button -> All Programs -> Bitdefender 2013 -> Bitdefender Antivirus Plus or Internet Security or Total Security;

2. From Antivirus turn Autoscan OFF;

3. From Firewall, turn the Firewall OFF;

4. Then click on Settings;

5. Click on Settings and disable On-access scanning from the Antivirus box. Disable if for 30 minutes. It will enable back when this period expires;

6. Then disable the "Active virus control" in the lower part of that same window;

7. Then click on gear, select the Firewall module and from Advanced disable the Intrusion Detection system;

8. Click on gear, select the Privacy module and perform the following changes:

- turn ON the Show Bitdefender Toolbar option;

- turn OFF the Scan SSL option;

- turn OFF the Protection against fraud option;

- turn OFF the Protection against antiphishing option;

9. Close the Bitdefender window;

10. Open your Internet browser, click on the tiny black marker from the central left spot on top of the page in order to expand the Bitdefender toolbar and turn it OFF;

11. Close the Internet browser and check if the issue still occurs.

If the issue is solve by disabling all those modules, please try to enable just one at a time and restart the PC to check which of the Bitdefender modules is causing this issue.

Note: for Bitdefender Antivirus Plus please skip the 3rd and 7th step.

Please post back and let us know if disabling any of these modules solved the issue, and which of them it was.

Looking forward to hearing from you.

Please improve the support. the support guys checks the once in a day

when i had some imp work on the fixed day and told to reschedule that guy saw my email at that fix time and then i again told him to reschedule i haven't got any reply from support

Hi Pushkar Gogte,

I'll ask my colleague to take a look at your Ticket ID: 201307111012553. In the meantime, if you could perform the above test and reply with your results it would help a lot.

Thank you again for your cooperation.

the Issue is not solved by above steps.

Hello everyone,

We managed to reproduce the issue internally and right now we are waiting for the development team to integrate a possible fix.

I will let you know how is everything going.

thanks atlast after 3yrs BD Team got reproduced this issue.