See Ya Down The Road

Sorry folks after four years on these boards I get this email last week. I got put in the penalty box for saying something that offended Christian. But for the

life of me I can't see where "offtopic in the new area" is in the rules. Screw that but this post has more to do with something else, actually a lot of something else.

offtopic on the new area

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Best regards,

Christian

Senior Technical Support Engineer @ Bitdefender HQ

This coupled with continued malfeasance in supporting their product means I can no longer support BitDefender or their product. I have begun the process to switching to

another A/V vendor. One that has actual participation in their forums by qualified staff and a company that responds to support requests. I have been a Bitdefender customer for over 4 years and I have never seen a poorer excuse for customer service in my life. This isn't about Christian who cleverly doesn't accept messages btw but also something else I saw last week.

If you're on Total Security or Sphere edition, you'll see this too.

So for extra $$$ I can get support but look guys, you can come to the forums for Community Support meaning guys like myself, colombo and others can support you for free! Ya hear that!?!?! What kind of a lame support deal is that? With Christian refusing messages what kind of support deal is that? Two people for all of this. Sorry, lame lame lame.

I wasn't put on this Earth to provide free support just because BitDefender doesn't support its customers, neither were others and if BitDefender won't step up I'm not defending them any further. I have over 15 tickets still open (I keep track BitDefender, I keep Track) it seems that after a ticket is open it drops into a hole in the ground and never comes back. We've found purgatory folks and it's BitDefender Support. Wait, a beter metaphor, it's a roach motel for software. Issues check in but they don't check out.

So, I'm not sticking around, I'm removing Bitdefender on my systems. I've already started, 10 systems thus far woohoo! My Current Sphere edition expires at the end of the year and NewEgg was kind enough to exchange the three Sphere sets I just purchased for something else. So I have plenty of transition time. I will let Bitdefender know however that I will be on every website that I do business with that sells your product and let them know what rotten support you have, trust me. The product is good, don't get me wrong, but it's worthless without support and feedback.

Here's a newsflash. That bandwidth problem with the firewall? It's fixed in 2014, I've confirmed it. Nice of Christian or whoever to come out here and tell us that but again, lame support.

So after I post there, I'm deleting my account; it's been fun. I suggest you all make tracks for another A/V vendor ASAP because these guys don't have a clue. I've received much better support already from my new A/V vendor, I actually received a phone call imagine that on a problem. Oh and it's finding things BitDefender never did. Sorry, that's inexcusable.

I want to say that you guys have been great, Later.